Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents of Portland and the wider Oregon region, reliable and positive transportation experiences are essential, whether for daily commutes, weekend adventures to the stunning Oregon coast or mountains, or during periods when a personal vehicle is unavailable. Enterprise Rent-A-Car at 445 SW Pine St in downtown Portland, OR, stands out as a premier choice, consistently delivering exceptional service that truly caters to the local community's needs. We understand that in a city as vibrant and dynamic as Portland, having a trustworthy car rental partner can make all the difference in your mobility and peace of mind.
Oregon's breathtaking natural beauty and bustling urban centers invite exploration, from the iconic landmarks of downtown Portland to the lush forests of the Columbia River Gorge, the serene high desert, and the dramatic Pacific coastline. Accessing these diverse destinations often requires the flexibility and convenience that only a personal vehicle can provide. Enterprise Rent-A-Car on Pine Street is dedicated to facilitating these journeys, offering a wide selection of well-maintained vehicles and a customer-centric approach that ensures your rental experience is as smooth and enjoyable as the drive itself.
The feedback from our valued customers consistently highlights the commitment and professionalism of our team. One customer, with 11 years of experience in customer service, was "ASTOUNDED" by our "KILLER" team, specifically praising Peter for document review, Daniel for easy check-in, Bailey for a fun and simple car pickup, and Jose for ensuring a great return experience and deposit refund. Another family had a "fantastic experience," commending Emily for her incredibly friendly and professional shuttle service, and noting the spotless car and efficient process. These testimonials speak volumes about our dedication to going above and beyond for every Oregonian who chooses Enterprise.
Enterprise Rent-A-Car is conveniently located at 445 SW Pine St, Portland, OR 97204, USA. This prime downtown location offers excellent accessibility for individuals living, working, or visiting central Portland. Being situated on Pine Street provides straightforward access from various parts of the city, making it easy to reach us via public transportation or by car. Our urban setting means we are ideally positioned for those who prefer to pick up a rental car directly in the city center rather than venturing out to the airport.
The downtown location makes Enterprise on Pine Street particularly suitable for Portland residents who need a temporary vehicle while their car is in the shop, for business travelers staying in downtown hotels, or for those planning weekend trips from the heart of the city. While downtown areas can sometimes present parking challenges, Enterprise strives to make the pick-up and drop-off process as smooth as possible, and for after-hours returns, there are instructions to park near 4th and Pine with a key drop box.
- Diverse Vehicle Fleet: Enterprise offers an extensive selection of vehicles to suit nearly every need and budget. Our fleet typically includes fuel-efficient economy and compact cars perfect for navigating city streets, comfortable sedans for daily commutes or business trips, spacious SUVs for family adventures exploring Oregon’s diverse landscapes, and minivans for larger groups. We also have a range of premium and luxury vehicles for those special occasions.
- Flexible Rental Periods: Whether you need a vehicle for a few hours, a full day, a weekend getaway, a week-long vacation, or an extended period due to long-term projects or extensive personal vehicle repairs, we provide flexible short-term and long-term rental options.
- Vehicle Replacement Services: A core service, we frequently partner with insurance companies and body shops to provide seamless replacement vehicles, ensuring you stay mobile when your personal car is out of commission due to an accident or mechanical issue.
- One-Way Rentals: For travelers planning to pick up a car in Portland and drop it off at another Enterprise location within Oregon or elsewhere in the U.S. and Canada, one-way rental options are available, offering maximum flexibility for your travel itineraries. (Note: Some specialty vehicles may have restrictions).
- Adaptive Driving Devices: For renters with disabilities, Enterprise offers Adaptive Driving Devices such as hand controls, left foot accelerators, pedal extenders, and spinner knobs. These devices are provided free of charge upon request. For this location, it's recommended to give two days' notice to arrange for installation.
- Customer Pick-Up and Drop-Off Service: As mentioned in reviews, this branch often provides a convenient service where staff, like Emily, can pick you up from a nearby location (such as a terminal) and drop you off after your rental return, adding significant convenience, particularly in a busy urban environment.
- Debit Card Payment Options: While specific requirements apply, this location accepts debit cards for rentals. Renters typically need to provide additional identification, such as a utility bill with their current address, and a sufficient deposit. It's always best to confirm directly with the branch for the most current debit card policy.
- Exceptional Customer Service: This branch consistently receives high praise for its outstanding customer service. Team members like Peter, Daniel, Bailey, Emily, and Jose are frequently highlighted for their friendly, professional, and helpful approach, ensuring a smooth and pleasant experience from start to finish.
- Clean and Well-Maintained Vehicles: Customers consistently report receiving spotless and well-maintained vehicles, ensuring a comfortable and reliable driving experience.
- Efficiency and Smooth Process: Despite being a busy location, the team is adept at making the check-in, pick-up, and return processes quick and efficient, even during wait times in the garage.
- Compassionate and Understanding Staff: Even when customers are stressed, the staff maintains a non-pressuring and kind demeanor, demonstrating a genuine commitment to customer satisfaction.
- Convenient After-Hours Drop-Off: The option for after-hours return, with clear instructions for key drop-off, provides flexibility for those with late-night schedules.
- Strong Local Team: The consistent positive feedback suggests a cohesive and dedicated team that works together to provide an excellent experience for every renter.
Address: 445 SW Pine St, Portland, OR 97204, USA
Phone: (503) 275-5359
Mobile Phone: +1 503-275-5359
For residents of Portland and the surrounding areas in Oregon, Enterprise Rent-A-Car at 445 SW Pine St stands out as an exceptionally suitable choice for all car rental needs. Its prime downtown location offers convenient accessibility, making it an ideal option for those living or working in the city center who need a reliable vehicle without the commute to an airport. The consistent and glowing customer reviews speak volumes about the dedication of the team, showcasing their commitment to providing a friendly, efficient, and stress-free rental experience.
Whether you're dealing with a vehicle in the shop, planning a family trip to explore Oregon's natural wonders, or simply need a temporary car for a special occasion, the Enterprise Pine Street team, with praised individuals like Peter, Daniel, Bailey, Emily, and Jose, is clearly focused on making your experience a positive one. Their attention to detail, from ensuring correct documentation for debit card rentals to providing spotless vehicles and efficient pick-up/drop-off services, demonstrates a genuine commitment to customer satisfaction.
While any car rental location in a busy urban environment can have its moments of high demand, the proactive communication (as one customer noted, getting an explanation for wait times in the garage) and the overall positive attitude of the staff ensure that even minor challenges are managed effectively. Choosing Enterprise Rent-A-Car on Pine Street means selecting a trusted name backed by a highly dedicated local team that truly has your back, ensuring you have the mobility you need to thrive in our wonderful state of Oregon.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
445 SW Pine St, Portland, OR 97204, USA
Enterprise Rent-A-Car Reviews
pickupgarageSUVcheckcompactefficienthoteltrain stationupsellemployee
★ 5★ 4★ 3★ 2★ 1This was the best experience I could have asked for!!! I’ve worked in customer service for the last 11 years and this team is KILLER. Every step of the way each member at this location went above and beyond to ensure my rental experience was amazing. Peter ensured I had all the correct documents before pick up (I paid via debit and you need a few pieces of mail or bills) and his boss Daniel made the check in process so easy. I had some wait time but they were very busy in the garage! We even got to chatting and he explained what was going on. Once my car was ready, Bailey made it so fun and simple! I was never pressured, no one was ever rude, even when I was stressed. Today at return, Jose made sure I had a great time with the car, that I knew the car was good to go, and ensured I saw the refund of the deposit go through. Im getting a new car but I love knowing if I need another rental, the team here has my back. Thank you all for your kindness 😊
Jun 29, 2025 · CsMy family and I had a fantastic experience renting a car from Enterprise in Pine street downtown Portland.From the moment we arrived, the service was outstanding. Emily, who picked us up from the terminal and dropped us off after returning the car, was incredibly friendly, polite, and professional. She and all other staff members made the entire process smooth and stress-free for us. The car was spotless, and the entire rental experience was quick and efficient. Plus, the price was really attractive! A special thanks to Emily for making the ride so enjoyable, especially for my little daughter, who loved chatting with her.I highly recommend Enterprise Car Rental Downtown Portland on 445 SW PINE ST, for their exceptional service!
Jun 04, 2025 · Reza M.I had a great experience with the Pine Street location in Portland. I booked the car the night before without having to enter any payment information to reserve the car. Then the following morning, we showed up nearly an hour early and were quickly taken to our car with no issues. I think we were in and out of there within 10 minutes which was great! The only issue I had was when I returned the car after hours, I used the general garage entrance instead of the "Enterprise" garage entrance since they're right next to each other. But in the end, it all worked out fine. Also, my son left his wallet in the back door car pocket, and were able to track it via an Apple Air Tag. We noticed it was in a neighboring city so we assumed the wallet was still in the rental car with another customer. I called the office and explained the situation to Daniel who was very patient and helpful. He took my number and called me around 5:30 that evening to let me know they retrieved the wallet from the car when it was returned. My son and I walked over from our hotel and got the wallet before the office closed at 6:00. Daniel was very nice and helpful, and we truly appreciate his level of service.
Jun 29, 2025 · Brent MitchellHad a A+ experience. Arrived by train and a very friendly kind young lady picked us up within 5-10 minutes of our call. She drove us to the Enterprise location and in no time we were out and on our way. Return was just as easy. Drove to Enterprise and had a helpful young man drive us to the train station. The car was clean and we had no issues. Also, we received a phenomenal price offered thru Costco. Would highly recommend
Jun 25, 2025 · Rosanna BowserPoor experience. We reserved a Midsized SUV, but when we arrived the waiting room was full of people and we were told that they had more cars coming over. We waited half an hour or so, during which time other customers came into the store and joined the group of us waiting. It was frustrating at one point when they took one of the last people to come in down to get a car before they took those of us who had been waiting longer. I checked in with an employee at one point to ensure that they would have a a midsize SUV for us (because we had coolers to pack and a rough road to drive on), and he said that they might not but that there was a hybrid pickup that we could use for the same price, and he took me down to the car bay so that we could get that one. And wouldn't you know it, once we get there I see the person who they had let jump the line getting into that car while we were left waiting for another 15 minutes. When they did bring a car for us, it was a compact SUV, not nearly large enough for what we needed it for. For. After conferring with the employee and confirming that there were no vehicles that would suit our needs better, I did agree to take it. They did offer a small discount for our inconvenience, which I appreciate. But it wasn't even worth it, because we had to leave one of our coolers behind and repack all of our stuff and we were very crammed into the tiny vehicle. It did do okay on the road though, so at least there's that. But four-wheel drive capability notwithstanding, it was the worst car I have ever rented- very loose steering and just overall a very cheap awful car. Really not a great experience, I hate feeling like I have to accept something that is not what I reserved because I don't have time to wait around for an alternative. Isn't that the whole point of a reservation system??
Jun 26, 2025 · Lorre Sanford
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