Enterprise Rent-A-Car

- 912 W Little Creek Rd, Norfolk, VA 23505

For residents of Norfolk, Virginia, and the broader Hampton Roads metropolitan area, reliable personal transportation is a cornerstone of daily life. Whether your own vehicle is undergoing maintenance, you're planning a family road trip across the Commonwealth, or you simply need a temporary car for business, a trustworthy car rental service is invaluable. Enterprise Rent-A-Car, a well-established name in the industry, operates a branch at 912 W Little Creek Rd in Norfolk, aiming to serve these diverse needs for local Virginians.

Enterprise has built its reputation on a strong commitment to the local market, often focusing on customers who require a car for a few days or weeks, frequently as a replacement vehicle. This particular branch in Norfolk is one of many that contribute to Enterprise's extensive network across Virginia and the nation. This article will provide a detailed overview of what customers can expect from Enterprise Rent-A-Car at this Norfolk location, combining factual information with insights from local user experiences to help you make an informed decision for your next car rental in the Old Dominion.

The Enterprise Rent-A-Car branch is conveniently situated on a key thoroughfare in Norfolk, Virginia, ensuring good accessibility for residents throughout the city and surrounding areas. Their address is:

912 W Little Creek Rd, Norfolk, VA 23505, USA

West Little Creek Road is a significant east-west artery in Norfolk, providing straightforward access from various neighborhoods. The location within the 23505 zip code means it serves a dense residential and commercial area, making it a practical choice for locals. Being on a main road, the branch is easily reachable by personal vehicle or rideshare services, without requiring extensive detours. While not an airport location, its placement within a bustling part of Norfolk caters to the everyday needs of the community, whether for a quick rental or a more extended period while a personal car is being serviced. Understanding its central location helps Virginians in the area plan their visits efficiently for car pickup and drop-off.

Enterprise Rent-A-Car, including its 912 W Little Creek Rd location in Norfolk, provides a comprehensive suite of car rental services designed to meet a variety of transportation requirements. Their offerings typically include:

• Diverse Vehicle Fleet: Customers generally have access to a wide selection of vehicles. This includes economical compact cars for efficiency, mid-size and full-size sedans for comfortable daily driving, spacious SUVs for families or luggage, and minivans for larger groups. Depending on local inventory, specialty vehicles such as trucks or luxury cars may also be available. This variety ensures that customers can find a vehicle suitable for any occasion or purpose across Virginia.
• Short-Term and Long-Term Rentals: Whether you need a car for a single day, a weekend trip, a week, or even a month or more, Enterprise offers flexible rental durations. This is particularly useful for residents needing a temporary vehicle for varying lengths of time.
• Replacement Vehicle Services: A core part of Enterprise's business model involves providing rental cars for customers whose personal vehicles are undergoing repairs, involved in an accident, or are otherwise unavailable. This branch likely works directly with insurance companies to facilitate seamless replacement rentals.
• Additional Driver Options: Renters typically have the option to add additional authorized drivers to their rental agreement. Spouses or domestic partners who meet the same age and licensing requirements are often authorized drivers at no additional charge, which is a convenient feature for shared travel.
• Optional Protection Products: Enterprise offers various optional protection products that can be purchased at the time of rental, such as Damage Waiver (DW) to reduce financial responsibility for vehicle damage, Personal Effects Coverage (PEC) for personal belongings, and Roadside Assistance Protection (RAP) for unexpected incidents on the road.
• Refueling Options: Customers can choose how they wish to handle fuel upon return, including prepaying for fuel, having the branch refuel the vehicle (for a fee), or returning the vehicle with a full tank to avoid extra charges.
• Pickup Service: A popular feature for many Enterprise locations (though "After Hours Drops Service is not available at this location"), Enterprise often provides a "We'll Pick You Up" service for eligible renters. While not explicitly detailed in the provided data for this branch, one review mentioned the car being retrieved from the customer's choice of location, suggesting this service might be offered. It is always best to confirm directly with the branch.

The customer reviews for the Enterprise Rent-A-Car branch at 912 W Little Creek Rd in Norfolk highlight both strengths and areas where the customer experience can be inconsistent:

• Exceptional Staff Professionalism and Friendliness (when present): One review enthusiastically praises the staff as "professional, friendly and exceeded my expectations!" This indicates that when the branch is adequately staffed and operating smoothly, the customer service can be truly outstanding, providing a "convenient and without worry" travel experience.
• Flexible Billing for Early Returns: A significant highlight is the commitment to fair billing, as one customer reported being "only charged for days used" after returning the car early. This customer-friendly policy is a definite advantage and builds trust.
• Convenient Pick-up Service: The mention of the staff retrieving the car from the customer's "choice of location" points to a valuable service that significantly enhances customer convenience, saving them a trip to the branch.
• Challenges with Staffing and Availability: A major concern highlighted is the apparent issue with staffing levels and phone accessibility. Phrases like "Only one guy working there" and "nearly impossible to get through on the phone" indicate that the branch might at times be understaffed, leading to potential frustrations and delays.
• Inconsistent Service for Reservations: A critical highlight of concern is the reported "no intention to help even though you have reservation" and the failure to honor a specific vehicle reservation without prior notice. This suggests a potential disconnect between reservation promises and actual vehicle availability, which can "ruin plans" for customers.
• Lack of Communication and Follow-up: The claim of "no notice that the vehicle wasn't going to be available" and the lack of follow-up from a GM after an escalated issue are significant negative highlights, pointing to a breakdown in proactive communication and customer complaint resolution.

For those in Norfolk, Virginia, looking to connect with Enterprise Rent-A-Car at 912 W Little Creek Rd, here is their direct contact information:

Address: 912 W Little Creek Rd, Norfolk, VA 23505, USA

Phone: (757) 489-2006

Mobile Phone: +1 757-489-2006

The provided phone numbers offer direct access to the branch. Given the feedback about potential difficulties reaching the branch by phone and staffing issues, it is highly recommended to try calling ahead, especially for specific vehicle needs or to confirm reservation details. While online reservations are convenient, direct communication can often provide the most current information regarding vehicle availability and branch operations, which is crucial for managing expectations and ensuring a smoother rental experience.

For locals in Norfolk, Virginia, Enterprise Rent-A-Car at 912 W Little Creek Rd presents a complex picture. On one hand, when the branch operates at its best, it offers an exceptionally customer-friendly experience, characterized by professional and helpful staff, flexible billing for early returns, and potentially convenient pick-up services. These elements are highly valued by Virginians seeking reliable and hassle-free transportation, whether for personal use or as a crucial replacement vehicle. The fact that customers have had "the best car rental experience" here speaks to the potential for excellent service.

On the other hand, the negative feedback points to significant operational inconsistencies, particularly concerning staffing levels, honoring reservations, and proactive communication. For locals who often rely on their car rental for critical needs or pre-planned trips, an unfulfilled reservation or difficulty reaching the branch can be incredibly disruptive.

Therefore, while Enterprise is a major and generally reputable brand, residents of Norfolk considering this specific location should be prepared to potentially exercise patience and possibly confirm details thoroughly before their pickup. For those with flexibility in their plans, or for simpler, less specific rental needs, the branch may still serve its purpose. However, for Virginians where a specific vehicle and guaranteed service are paramount, a cautious approach, including proactive communication with the branch, would be advisable to mitigate potential frustrations and ensure a positive car rental experience in the Hampton Roads area.

Enterprise Rent-A-Car

912 W Little Creek Rd, Norfolk, VA 23505, USA