Enterprise Rent-A-Car

- 1990 W Poplar Ave Ste 106, Collierville, TN 38017

For many residents of Tennessee, particularly those in the rapidly growing Collierville area, access to flexible and dependable transportation is a daily necessity. Whether your own vehicle is undergoing maintenance, you're planning a family road trip across our scenic state, or you simply need a different type of car for a specific occasion, car rental services play a vital role. This article provides a clear, engaging, and factual overview of the Enterprise Rent-A-Car branch located at 1990 W Poplar Ave Ste 106 in Collierville, TN, aiming to help our local Tennessee users understand what to expect from this particular location.

Enterprise Rent-A-Car is a household name in the car rental industry, widely recognized for its extensive network of neighborhood locations and a commitment to serving diverse customer needs. Unlike larger airport branches, local Enterprise offices often cater to a different clientele, focusing on everyday rentals for personal or business use within the community. While the brand carries a strong reputation, the specific experience at individual branches can vary. This guide will delve into the services offered by the Collierville location, highlighting its features and acknowledging important customer feedback to help you make an informed decision for your car rental needs in the Volunteer State.

Understanding the nuances of a local car rental provider, including their fleet, policies, and customer service approach, is key to a smooth and stress-free rental experience. This information is particularly valuable for locals who may rely on these services frequently and seek consistent quality.

The Enterprise Rent-A-Car branch we are focusing on is conveniently situated in the heart of Collierville, Tennessee, making it easily accessible for residents and businesses in the area. You can find them at:

1990 W Poplar Ave Ste 106, Collierville, TN 38017, USA

West Poplar Avenue (also known as Highway 57) is a primary commercial corridor in Collierville, bustling with shops, restaurants, and various service providers. This central location ensures that the Enterprise branch is straightforward to reach from different parts of Collierville and its surrounding communities. For those using GPS, simply inputting the address will guide you directly to the precise suite within the commercial complex. Its position within a vibrant local business hub means that accessing the branch is generally convenient for those needing a vehicle for personal use, whether for errands, commuting, or a weekend getaway within Tennessee. While not directly at an airport, its neighborhood placement caters to the regular daily rental needs of the local population.

Enterprise Rent-A-Car, including its Collierville branch, typically offers a comprehensive range of rental services designed to accommodate various customer requirements. While specific vehicle availability can fluctuate, here's an overview of what you can generally expect:

• Diverse Vehicle Fleet: Enterprise aims to provide a wide selection of vehicle classes, which may include:
  • Economy and Compact Cars: Such as the Mitsubishi Mirage or Nissan Versa, known for their fuel efficiency and affordability, ideal for city driving or short trips.
  • Mid-size and Full-size Sedans: Like the Volkswagen Jetta or Chevrolet Malibu, offering more comfort and space for longer journeys or small families.
  • SUVs: Ranging from compact (e.g., Ford EcoSport, Hyundai Kona) to full-size (e.g., Jeep Grand Cherokee L, Ford Edge), suitable for those needing extra cargo room or navigating diverse terrain across Tennessee.
  • Minivans and Passenger Vans: Including models like the Chrysler Pacifica, or 12- and 15-passenger vans, perfect for larger groups, family vacations, or team travel.
  • Pickup Trucks: For hauling materials, moving, or other utility needs.
  • Premium and Luxury Vehicles: Enterprise typically offers these categories (e.g., Buick LaCrosse, Audi A4, Genesis G70, Tesla Model 3), though their consistent availability at specific neighborhood branches like Collierville might be limited compared to major airport hubs.
  • Specialty Vehicles: Such as cargo vans for business or moving purposes.
• Short-Term and Long-Term Rentals: Options for daily, weekly, or extended monthly rentals, providing flexibility whether you need a car for a few hours or several weeks.
• Online Reservations: Customers can easily book vehicles through Enterprise's official website or mobile app, allowing for advance planning and managing reservations.
• "We'll Pick You Up" Service: Enterprise is widely known for offering a pick-up service from a customer's home or office (within a reasonable distance) to the rental branch. It's advisable to confirm this service directly with the Collierville branch beforehand.
• Optional Protection Products: Various supplemental protection plans are available, such as Damage Waiver (DW), Personal Accident Insurance (PAI), and Roadside Assistance Protection (RAP), to provide peace of mind during the rental period. The DW at this branch typically ranges from $30.00 to $75.00 per day.
• Additional Driver Policy: A renter's spouse or domestic partner who meets the age and licensing requirements can typically be added as an authorized driver at no extra charge. Other additional drivers may incur a daily fee (e.g., $15 per day).
• Fuel Options: Customers generally have choices for how they wish to refuel the vehicle before return, including prepaying for fuel or refilling it themselves.

When considering Enterprise Rent-A-Car at 1990 W Poplar Ave Ste 106 in Collierville, Tennessee, it's important to weigh both the inherent strengths of the Enterprise brand and the specific experiences reported at this location:

• Convenient Local Access: Its location on West Poplar Avenue makes it a highly accessible option for residents and businesses within Collierville and nearby areas, providing a convenient alternative to traveling to busier airport locations.
• Reputable Brand: As part of the Enterprise family, this branch benefits from the company's strong brand recognition, established operational procedures, and generally broad fleet availability across its network.
• Online Booking and Check-In: The ability to reserve vehicles online and potentially check-in in advance aims to streamline the rental process, which can save time upon arrival at the branch.
• "We'll Pick You Up" Service Potential: If consistently offered and utilized, the pick-up service is a significant convenience for customers who need a rental but lack immediate transportation to the branch.
• Important Customer Feedback Regarding Service and Vehicle Condition: However, it is crucial for potential renters to be aware of the notable concerns raised in recent customer reviews for this specific location:
  • Vehicle Condition at Pickup: One customer reported receiving a car that was "dirty" and "had warning lights on (including a malfunction light that stayed on)," along with "no inspection done at pickup." This indicates potential issues with vehicle preparation and pre-rental checks.
  • Last-Minute Cancellation/Availability Issues: A significant concern highlighted is the branch's communication regarding vehicle availability. One customer described receiving a call "9 minutes before my pickup time" informing them that "the location not having any cars available wasn't the worst problem," and that despite "advance booking and confirming 2 days before," they received a "late notice call with no estimate on if they would even have cars available that day." This lack of timely communication and potential last-minute cancellations can cause severe inconvenience and disrupt personal plans.
  • Impact on Customer Plans: Such last-minute issues, especially for pre-planned events (like an out-of-town birthday celebration mentioned in another similar review for an Enterprise location with identical complaints), can be highly disruptive and lead to significant frustration.
  • Customer Service Communication Protocols: The feedback suggests a need for "better communication protocols in place so that people can make alternate arrangements," indicating that staff responses may not always be proactive or sufficiently helpful in resolving availability challenges.

For direct inquiries or to make a reservation with Enterprise Rent-A-Car at 1990 W Poplar Ave Ste 106 in Collierville, TN, you can use the following contact details:

• Address: 1990 W Poplar Ave Ste 106, Collierville, TN 38017, USA
• Phone: (901) 853-9505
• Mobile Phone: +1 901-853-9505

It is always advisable to call the branch directly, especially if you have specific vehicle requirements or concerns about availability, to ensure the most up-to-date information and potentially confirm your booking status.

For residents of Tennessee, particularly those in Collierville and the surrounding suburban areas, the Enterprise Rent-A-Car branch on W Poplar Ave offers the convenience of a nationally recognized brand right in their neighborhood. Its accessible location makes it a practical choice for everyday car rental needs, such as when a personal vehicle is in the shop, for local commuting, or for short trips around the Memphis metropolitan area. The wide range of vehicle classes generally available through Enterprise provides options for various purposes, from compact cars to minivans and SUVs.

However, based on consistent customer feedback, it is crucial for locals to exercise caution and employ proactive measures when renting from this specific location. The reported issues regarding last-minute vehicle unavailability, a lack of timely communication, and instances of vehicles being picked up with warning lights or cleanliness concerns, point to potential operational challenges. While the friendly staff are noted during return, the initial pickup experience and prior communication seem to be areas of concern.

Therefore, while the geographical convenience is undeniable, locals relying on this branch for critical transportation needs should consider the following: confirm your reservation directly with the branch by phone a day or two before pickup, inquire specifically about the availability of your booked vehicle class, and have a backup plan in mind for essential travel. By being vigilant and proactive, Tennesseans can better navigate the rental process at this Enterprise location and mitigate potential frustrations, ensuring their travels throughout the Volunteer State remain as smooth as possible.

Enterprise Rent-A-Car

1990 W Poplar Ave Ste 106, Collierville, TN 38017, USA