Exclusive Car Rental, LLC

- 9595 Wilshire Blvd #900, Beverly Hills, CA 90212

For those in California who frequently seek the exhilaration and prestige of driving luxury cars, finding a reliable and transparent rental service is paramount. The allure of high-end vehicles, whether for a special occasion, a business statement, or simply an indulgent drive through scenic routes, is undeniable. This article takes a detailed and factual look at Exclusive Car Rental, LLC, located in Beverly Hills, California. Based on explicit customer feedback, we aim to provide California locals with critical insights into what they might encounter when considering this particular luxury car rental provider. Our tone will be professional and informative, but it will directly address the significant concerns raised by a real user.

The luxury car rental market in Los Angeles is vibrant, with many options promising an elite experience. However, the true measure of a company lies in its ability to deliver on these promises, maintain transparent practices, and provide exceptional customer service even when issues arise. It’s not merely about having an impressive fleet; it’s about the entire client journey—from the accuracy of online bookings to the condition of the delivered vehicle and the fairness of post-rental charges. For Californians, who often have high expectations for service quality, understanding these operational realities is crucial.

Our primary objective is to present a clear picture of the reported experiences with Exclusive Car Rental, LLC, specifically highlighting issues such as vehicle availability, mileage restrictions, vehicle cleanliness, and unexpected fees. This information is derived solely from the provided customer review, offering a direct account of a user's challenges. By doing so, we aim to help you, the California local user, make a highly informed decision, potentially avoiding frustrating and costly encounters.

In a market where trust and reliability are key, a single negative experience can significantly impact a company's reputation. We encourage readers to consider this information carefully when planning their luxury car rental needs in Southern California. Our focus is to empower you with knowledge, enabling you to choose a service that aligns with your expectations for a premium, hassle-free, and fair luxury car rental experience in the Golden State.

Exclusive Car Rental, LLC is located at 9595 Wilshire Blvd #900, Beverly Hills, CA 90212, USA. This address places the company directly on Wilshire Boulevard, a globally recognized and prestigious thoroughfare in Beverly Hills. Being at Suite #900 indicates it's situated within a high-rise office building, typical for businesses operating in this upscale commercial district.

The location offers significant advantages in terms of accessibility for clients in Beverly Hills, West Hollywood, Century City, and other affluent parts of Los Angeles. Wilshire Boulevard provides excellent connectivity to major roads, making it relatively easy to reach from various points in the metro area. For those frequenting the high-end shops, restaurants, and entertainment venues of Beverly Hills, this central address offers prime convenience for picking up or dropping off a luxury vehicle.

While the exact logistics of vehicle pick-up and drop-off from a 9th-floor suite might involve specific procedures (e.g., meeting in the lobby or a designated valet area), the Beverly Hills location itself is a draw for a luxury rental service. It caters to a clientele accustomed to high-end services and convenient access. For clients arriving from Los Angeles International Airport (LAX) or other regional airports, transportation via private car service or ride-sharing apps to this central Beverly Hills location is standard, allowing them to bypass the complexities of airport car rental facilities.

Exclusive Car Rental, LLC positions itself as a provider of luxury car rentals. Based on the customer review, their services include:

• Luxury and Exotic Vehicle Rentals: The company advertises and allows bookings for high-end vehicles such as a BMW M5 and a Porsche Panamera. This indicates a focus on providing powerful, prestigious, and aesthetically appealing cars.
• Online Booking: Customers can book vehicles online, suggesting a streamlined initial reservation process.
• Vehicle Delivery: As indicated by the customer review mentioning "Adam, the individual who delivered the car," Exclusive Car Rental, LLC offers a delivery service for their vehicles, providing convenience for clients who prefer not to visit the physical location for pick-up.
• Mileage Restrictions: A significant aspect of their service, as reported by a customer, includes specific mileage limitations (e.g., "only allowed me 75 miles per day") with substantial charges for exceeding these limits (e.g., "$2.40 per mile extra"). These per-mile overage fees are noted as being "far more than what you can find in LA."
• Sanitization / Cleaning Charges: The company reportedly levies significant charges (e.g., "$500 for sanitizing the car") for perceived vehicle cleanliness issues, specifically for "reeked of weed," even if the smell was present prior to the rental or the client denies responsibility.
• Deposit Requirements: While not explicitly stated in the provided review, luxury car rental companies typically require substantial security deposits, which may be tied to issues like vehicle condition or additional charges.
• Availability Issues: Despite online booking, customers have reported that the specific vehicle booked may not be available upon confirmation, leading to last-minute substitutions (e.g., an M5 not available, replaced with a Panamera).

It is crucial for prospective renters to thoroughly inquire about all terms and conditions, especially regarding mileage limits, potential surcharges, and the company's cleaning policy, given the noted customer experiences.

Based on the provided customer review, the "features" and "highlights" of Exclusive Car Rental, LLC are critically viewed through the lens of reported negative experiences, rather than purely promotional aspects:

• Luxury Vehicle Access: The company offers access to high-end vehicles like BMW M5s and Porsche Panameras, catering to a clientele seeking premium automotive experiences.
• Vehicle Delivery Service: The provision of vehicle delivery, as evidenced by "Adam, the individual who delivered the car," offers a degree of convenience for clients in the Los Angeles area.
• Booking and Availability Discrepancies: A major reported "feature" is the "bait-and-switch" or unavailability of booked cars. Customers report booking a specific luxury model online only to be informed it's unavailable, and then offered an alternative, often under time pressure. This indicates potential issues with inventory management or misleading availability.
• Strict and Costly Mileage Limits: A highly restrictive "feature" is the low daily mileage allowance (e.g., 75 miles per day) coupled with exceptionally high per-mile charges for exceeding this limit ($2.40 per mile). This can significantly inflate the total rental cost, often making it "far more than what you can find in LA."
• Questionable Vehicle Condition and Cleaning Charges: A critical "highlight" of concern is the reported delivery of an unclean car that "smelled like weed already," as confirmed by the delivery individual. Subsequently, the customer was charged a significant "$500 for sanitizing the car" for the same smell. This suggests a lack of thorough pre-rental inspection and a problematic post-rental charging practice.
• Lack of Transparency and Notification for Charges: The customer reported receiving an invoice for the $500 charge "with no notification," indicating a lack of transparency and communication regarding additional fees.
• Poor Customer Experience and Recommendation: The overall experience led the customer to state, "I would not recommend doing business with this group at all you're better off walking around LA than dealing with this group." This strong negative sentiment is a significant indicator of the company's operational approach from a customer's perspective.

These reported "features" underscore significant operational challenges and suggest practices that are not customer-friendly, particularly for a luxury service provider.

To inquire about rentals or to address concerns with Exclusive Car Rental, LLC, the provided contact details are:

Address: 9595 Wilshire Blvd #900, Beverly Hills, CA 90212, USA

Phone: (310) 534-3257

Mobile Phone: +1 310-534-3257

Given the significant issues reported by a customer, it is strongly advised that any prospective renter communicate extensively with the company before booking. This includes clearly understanding all terms and conditions related to vehicle availability, mileage limits, potential charges (especially for cleaning), and the deposit policy. It is also crucial to thoroughly inspect and document (with photos/videos) the vehicle's condition, including any existing odors or damage, both upon delivery and before return, to avoid unfair charges.

For California locals, especially those in the discerning Beverly Hills area who are seeking luxury car rentals, Exclusive Car Rental, LLC presents a complex proposition that warrants extreme caution. On the surface, its prestigious Beverly Hills address and the promise of high-end vehicles like BMW M5s and Porsche Panameras might seem appealing. For those desiring to experience luxury driving in their own backyard, the convenient delivery service also adds a layer of initial attraction.

However, the detailed customer experience provided paints a starkly different picture, making its suitability for locals highly questionable. The reported issues—specifically the "bait-and-switch" concerning vehicle availability, highly restrictive and expensive mileage caps ($2.40/mile extra after only 75 miles/day), and an exorbitant $500 sanitization fee for a pre-existing weed smell—are severe red flags. For a local resident, these practices translate directly into unexpected costs, frustration, and a deeply unsatisfactory experience, potentially negating any initial perceived convenience or luxury.

The lack of transparency in charging unexpected fees, and the overall sentiment of feeling "better off walking around LA than dealing with this group," are powerful deterrents. While the company offers access to luxury vehicles, the reported operational practices and customer service issues suggest a significant disconnect from the premium experience one expects from such a service in Beverly Hills. Therefore, for Californians who value transparency, fair pricing, and a genuinely stress-free luxury rental experience, Exclusive Car Rental, LLC, based on the provided customer review, appears to be largely unsuitable, and prospective renters should proceed with extreme vigilance or consider alternative luxury rental providers with more consistently positive reputations in the Los Angeles area.

Exclusive Car Rental, LLC

9595 Wilshire Blvd #900, Beverly Hills, CA 90212, USA