Express Rent-A-Car

- 12724 Airport Rd #2420, Berlin, MD 21811

When navigating the beautiful, yet geographically specific, routes of the Maryland Eastern Shore, having a reliable car is non-negotiable. Express Rent-A-Car, centrally located in Berlin near the Salisbury-Ocean City Wicomico Regional Airport (SBY), offers a crucial mobility service to both local Maryland residents and tourists vacationing in the Ocean City and Assateague areas. This local business operates as a full-service car rental agency, standing out in a market often dominated by large national chains.

What truly sets Express Rent-A-Car apart, according to customer feedback, is its ability to deliver in high-pressure situations and its flexibility in a seasonal, high-demand region. A significant advantage highlighted by a reviewer is their availability when other providers fail. One customer noted, "I was in need of a rental car last minute as a rental business Dagsboro allowed me to create a reservation but did not have a vehicle to cover it. Don was able to provide an available, reliable rental car on the drop of a dime." This ability to handle emergency or short-notice needs positions them as a valuable resource for locals and travelers experiencing vehicle trouble or last-minute changes to their travel plans.

Their operational flexibility is further underscored by another customer review: "Express Rent-A-Car helped me out with a rental when my car broke down on vacation. They were very helpful, and the only car rental place open on a Sunday." This is a monumental benefit in the Eastern Shore market, where most local and national rental agency branches maintain limited weekend hours, often closing completely on Sundays. Their Sunday availability provides a genuine safety net for Maryland users whose travel plans or vehicle needs do not adhere to a Monday-to-Friday schedule.

In addition to rentals, this location also operates as a used car dealer, giving it a unique presence in the local auto market. This dual function may suggest a reliable inventory source and deeper familiarity with vehicle maintenance and reliability, which are key considerations for any renter. Furthermore, the feedback regarding easy rental extensions and courtesy calls, such as the reminder from "Don," speaks to a level of personalized, professional customer service that can be difficult to find in larger, more impersonal operations. For Maryland residents seeking a friendly, local touch for their transportation needs, Express Rent-A-Car presents a compelling option.

The combined value proposition of reliable availability, professional service, and community-focused hours makes this Berlin location a highly practical solution for navigating Worcester County and beyond.

Express Rent-A-Car is situated in Berlin, MD, in a strategic location that serves as a gateway to the Ocean City area. Its address places it close to the Salisbury-Ocean City Wicomico Regional Airport (SBY), making it convenient for travelers flying into the region who need immediate ground transportation.

The specific address for this Maryland car rental and used car dealer is:

The agency maintains a set schedule to accommodate customers across the work week and on Saturdays, with the added benefit of being open on Sundays for emergencies and urgent needs:

• Monday to Friday: 8:00 AM to 6:00 PM
• Saturday: 10:00 AM to 2:00 PM
• Sunday: Open (Hours may vary; calling ahead for confirmation is highly recommended)

Accessibility is a priority at this location, ensuring a comfortable experience for all customers:

• Wheelchair Accessible Entrance: The facility provides easy entry for individuals using wheelchairs or other mobility aids.
• Wheelchair Accessible Parking Lot: Dedicated parking spaces are available to ensure convenient access to the office.

As a dual-function business—a car rental agency and a used car dealer—Express Rent-A-Car offers a comprehensive range of services tailored to the varied needs of the Eastern Shore community.

• Daily and Extended Car Rental: Provides flexible rental periods for cars ranging from small economy models—like the reported Ford Focus and Chevy Cobalt class—up to larger vehicles, suiting vacationers, business travelers, and locals.
• Last-Minute / Emergency Rentals: Highly praised for being able to provide reliable vehicles quickly, making them an excellent choice for replacement rentals or unforeseen travel disruptions.
• Rental Extensions: Customers can easily extend their rental duration, often facilitated with courtesy phone calls to manage the due date, enhancing customer convenience and peace of mind.
• Vehicle Sales (Used Car Dealer): Offers a selection of vehicles for purchase, giving customers the option to buy a reliable car after renting it or to simply purchase a well-maintained vehicle from a local dealer.
• Vehicle Categories: The fleet includes Small, Medium, and Large cars, likely encompassing compact, mid-size, and full-size sedans and potentially SUVs to accommodate different passenger and luggage requirements.

The defining features of this particular Berlin, MD, location revolve around customer service and flexibility in a resort-adjacent environment.

• Reliable Sunday Availability: A significant local highlight, providing rental services on a day when most competitors in the Ocean City/Berlin area are closed.
• Exceptional Last-Minute Service: Demonstrated capability to swiftly assist customers with urgent rental needs, often stepping in when larger companies are unable to honor reservations.
• Personalized Customer Care: Highly rated for friendly, professional, and attentive service, including proactive communication like due date reminders, setting a superior local standard.
• Flexible Payment Options: Accepts a variety of modern payment methods for customer convenience:
  • Credit Cards (Visa, MasterCard, etc.)
  • Debit Cards
  • NFC Mobile Payments (Apple Pay, Google Pay, etc.)
• Dual Business Model: Operating as both a rental agency and a used car dealer provides a unique synergy, suggesting a focus on fleet maintenance and long-term vehicle reliability.

To check vehicle availability, inquire about specific rates, or learn more about their used car inventory, customers are encouraged to contact the agency directly.

• Address: 12724 Airport Rd #2420, Berlin, MD 21811, USA
• Phone: (410) 213-7336
• Mobile Phone: +1 410-213-7336

Given the high praise for their direct customer interactions, calling the branch is the most recommended method, especially when dealing with last-minute or time-sensitive rental requirements.

For users in the Maryland Eastern Shore region, Express Rent-A-Car in Berlin is worth choosing primarily for its exceptional reliability and customer service during moments of need. When a car breaks down on a family vacation, or when a major competitor fails to honor a reservation, this local agency steps up. The personal touch from staff, such as the agent "Don" mentioned in a review, and the willingness to facilitate easy extensions and courteous communication demonstrate a commitment to customer satisfaction that is often missing from major, high-volume franchises.

Furthermore, its unique accessibility—being the "only car rental place open on a Sunday" in a crucial Maryland vacation zone—makes it an indispensable choice for weekend travelers and anyone who might face an emergency outside of standard business hours. The proximity to the airport also adds a layer of convenience for inbound and outbound travelers. The acceptance of a full range of modern payments, including NFC mobile payments, shows that while they maintain a local feel, they embrace modern convenience.

If you are planning a trip to Ocean City, Assateague, or simply live in Worcester County and need a dependable temporary vehicle, Express Rent-A-Car’s local focus, combined with its operational flexibility and highly-rated customer care, makes it a superior choice for a stress-free rental experience. For a Maryland user, choosing this business means prioritizing dependable service and local accountability over the sometimes-shaky promises of larger corporations in a demanding regional market.

Express Rent-A-Car

12724 Airport Rd #2420, Berlin, MD 21811, USA