GMA HOSPITALITY

- 12490 NE 7th Ave STE 222, North Miami, FL 33161

For anyone in Florida, particularly in the sprawling Miami metropolitan area, securing reliable transportation is often a key component of travel and daily life. Whether planning a family vacation, a business trip, or simply needing a temporary vehicle, car rental services are a popular solution. Among the numerous options in South Florida, you might encounter GMA HOSPITALITY, a car rental provider located in North Miami. This article aims to provide a clear, factual, and informative overview of GMA HOSPITALITY, based on available public data and, critically, on direct customer feedback, to help local Floridian users make an informed decision when considering their car rental needs.

GMA HOSPITALITY is located at 12490 NE 7th Ave STE 222, North Miami, FL 33161, USA. This address places it within North Miami, a distinct area of the larger Miami-Dade County. While not directly adjacent to Miami International Airport (MIA), its location in North Miami suggests it caters to a broader clientele, including residents in the northern parts of the county and those who might prefer a rental pick-up away from the immediate airport bustle. For Floridians, accessing this location would typically involve driving, either via local roads or major thoroughfares like I-95, depending on their starting point in South Florida. As an off-airport rental location, it's common for such businesses to provide, or at least coordinate, transportation for customers from nearby airports or hotels, though specific details of such services for GMA HOSPITALITY are not explicitly provided in the available data. When considering this location, factor in the travel time to reach it from your starting point, especially if you are arriving at MIA or Fort Lauderdale-Hollywood International Airport (FLL).

Based on the nature of a car rental business, GMA HOSPITALITY would typically offer fundamental services to facilitate vehicle rentals. However, specific details about their comprehensive fleet or unique offerings are not extensively detailed in the provided information.

• Vehicle Rentals: GMA HOSPITALITY likely offers a range of vehicles for rent, catering to various customer needs. While the specific types of cars are not listed, typical offerings include economy, compact, mid-size sedans, and potentially SUVs or minivans.
• Booking Services: Customers would book vehicles either directly through the company (if they have an online booking portal) or through third-party travel aggregators. The reviews indicate that bookings are indeed made in advance, suggesting a standard reservation system.
• Customer Service Interactions: The company provides agents to handle bookings, inquiries, and vehicle pick-up/drop-off. However, the quality and outcome of these interactions, particularly concerning cancellations and charges, are a significant point of customer feedback.
• Payment Processing: Like any rental company, they would process payments for rentals, although the reviews suggest potential issues with charges even after cancellations.

The provided customer reviews reveal very critical insights into the features and highlights (or, more accurately, significant drawbacks) of GMA HOSPITALITY that prospective Floridian renters must be acutely aware of.

• Unilateral Cancellations: A major highlight (and severe negative feature) is the company's alleged practice of canceling customer bookings without sufficient notification, even shortly before or upon customer arrival. One customer reported their booking was "cancelled" after they arrived at the destination, having informed the company of their delay. Another stated their "rental before my flight landed" was cancelled.
• Attempted or Actual Charges for Canceled Bookings: Despite canceling bookings, customers allege that GMA HOSPITALITY still "tried to charge me over $200" or incurred "other charges and unnecessary hassle." This indicates a potential issue with their cancellation and refund policies, leading to unexpected financial burdens for customers.
• Lack of Communication and Support: The reviews imply a significant lack of effective communication and customer support, especially when issues arise. Customers are left stranded, having incurred costs (like Uber fares of "almost $100 going there and coming back") without receiving the promised service.
• Discrepancy Between Booking and Reality: Customers who booked through other channels (implied by "Whatever discount you are chasing") arrive expecting a rental only to find it canceled, causing major disruption, especially when traveling with family and luggage. This points to a severe disconnect between advertised services/bookings and actual delivery.
• "Not Honest Brokers": The strong sentiment that "They are not honest brokers of car rental" is a direct accusation from a customer, reflecting a deep dissatisfaction with the company's business practices and integrity.
• Location Inconvenience (if stranded): While their North Miami location might be fine for pick-up, if a booking is canceled upon arrival, it becomes a significant inconvenience, forcing customers to find alternative transportation from an unexpected location, adding to stress and cost.

To contact GMA HOSPITALITY, you can use the following information:

Address: 12490 NE 7th Ave STE 222, North Miami, FL 33161, USA

Phone: (786) 233-0008

Mobile Phone: +1 786-233-0008

Given the nature of the customer complaints, it is highly advisable to exercise extreme caution and ensure all communication, particularly regarding booking confirmations, cancellations, and any associated charges, is thoroughly documented. Attempting to confirm your booking closer to the pick-up time and understanding their explicit cancellation and late arrival policies in writing would be critical steps.

For locals in Florida, especially those in the Miami area, selecting a car rental service demands reliability, transparency, and assurance that booked services will be honored. GMA HOSPITALITY, despite being a local North Miami entity, presents a highly concerning profile based on the available customer reviews. The severe allegations of canceled bookings (even with prior notification of delay), attempted charges for unrendered services, and the resulting "unnecessary hassle" for customers, particularly those traveling with family and luggage, make this company appear unsuitable for a dependable car rental experience. Floridians rely on clear communication and integrity from service providers, and the feedback "Do NOT use this company. They are not honest brokers of car rental" directly contradicts these fundamental expectations. The potential for unexpected cancellations and financial burdens far outweighs any perceived initial discount or convenience. For a stress-free and reliable car rental in Florida, it is strongly advised that local users prioritize companies with a proven track record of honoring reservations and transparent policies, thereby avoiding the significant frustration and potential financial losses reported by customers of GMA HOSPITALITY.

GMA HOSPITALITY

12490 NE 7th Ave STE 222, North Miami, FL 33161, USA