Hertz Car Rental - Albany - San Pablo Avenue Photos










Hertz Car Rental - Albany - San Pablo Avenue Introduce
For residents across California, particularly those in the vibrant and diverse communities of the San Francisco Bay Area, having access to convenient and reliable transportation is a daily essential. Whether it's for a quick trip to Berkeley, a weekend escape to Napa Valley, or simply needing a vehicle while your own is undergoing maintenance, a local car rental service can make all the difference. Hertz Car Rental, a globally recognized leader in the vehicle rental industry, offers a neighborhood branch right here at 1061 San Pablo Avenue in Albany, CA. This article is specifically crafted for local users in California, providing an insightful and factual overview of this particular Hertz location, highlighting its accessibility, services, and why it's a pertinent option for your diverse transportation needs.
Hertz is known for its extensive fleet and broad range of services, catering to a wide spectrum of customers from business travelers to families on vacation. The Albany - San Pablo Avenue location, often referred to as a "Hertz Local Edition" or HLE, is distinct from larger airport operations. These neighborhood branches are designed to serve the local community directly, often offering a more personalized experience and being more accessible for those not flying. We'll delve into the specifics of its location and how easily you can get there, the types of vehicles and services typically available, the features that might enhance your rental, and important contact details. We'll also examine real customer feedback, which offers crucial insights into the day-to-day operations and service quality at this specific branch, helping you set realistic expectations for your rental experience.
Hertz Car Rental - Albany - San Pablo Avenue is located at 1061 San Pablo Ave, Albany, CA 94706, USA. This address places it on a major thoroughfare that runs through several East Bay cities, including Berkeley, Albany, and El Cerrito. San Pablo Avenue is a bustling corridor known for its diverse local businesses, eateries, and residential areas.
The accessibility of this location is a significant advantage for local residents in the East Bay. San Pablo Avenue is easily reachable by car from various parts of Albany, Berkeley, and Oakland. For those relying on public transportation, AC Transit bus lines frequently operate along San Pablo Avenue, providing convenient connections. While not directly adjacent to a BART (Bay Area Rapid Transit) station, it's a relatively short bus ride or ride-share away from the North Berkeley or El Cerrito Plaza BART stations, making it accessible for individuals commuting from San Francisco or other parts of the wider Bay Area. This neighborhood location means you can avoid the complexities and often higher costs associated with airport rental car centers, making it an ideal choice for quick pick-ups and returns for local errands, temporary vehicle needs, or embarking on regional California explorations without the airport hassle.
Hertz Car Rental at Albany - San Pablo Avenue typically offers a comprehensive range of services and vehicle options to meet various customer demands:
Diverse Vehicle Selection: The fleet generally includes a wide variety of cars to suit different purposes and budgets. This often encompasses fuel-efficient economy and compact cars, comfortable mid-size and full-size sedans, and more spacious SUVs. While inventory can vary at local branches, they aim to provide options for solo travelers, families, and those needing extra luggage space.
Manager's Special: A common offering at Hertz neighborhood locations, the "Manager's Special" allows customers to get a vehicle at a potentially lower rate, with the specific car type being determined by the branch at the time of pick-up based on availability. This can be a cost-effective option for flexible renters.
Short-Term and Long-Term Rentals: Whether you need a vehicle for just a day, a weekend trip to Marin County, or an extended period while your personal car is being repaired, this location accommodates both short-term and potentially longer-term rental durations.
Optional Add-ons: To enhance the rental experience, customers can usually opt for additional features such as GPS navigation systems for easier travel across California, child safety seats for families, and various protection plans (like Loss Damage Waiver) for added peace of mind.
Hertz Gold Plus Rewards Benefits: Members of the Hertz Gold Plus Rewards program can often enjoy expedited service, allowing them to bypass the counter and potentially choose from available vehicles, though specific benefits may vary at local branches compared to airport locations.
One-Way Rentals: For travelers planning a road trip that concludes at a different location within California or beyond, one-way rental options are typically available, offering flexibility for varied itineraries.
This Hertz location distinguishes itself through several key features and highlights that are particularly relevant to local California users:
Neighborhood Convenience: Its location on San Pablo Avenue makes it incredibly convenient for residents of Albany, Berkeley, El Cerrito, and surrounding East Bay communities. This allows for quick and easy pick-ups and returns without the need to travel to a busy airport.
Personalized Customer Service: According to positive customer feedback, the branch can offer exceptional, professional, and genuinely helpful customer service. While experiences can vary as detailed in contrasting reviews, instances of staff going above and beyond to make the rental process smooth and stress-free are noted highlights.
Accessibility to East Bay Attractions: From this central Albany location, renters have easy access to local gems like the Albany Bulb, Golden Gate Fields, and the vibrant culture of nearby Berkeley, including UC Berkeley and its renowned dining scene.
Variety of Vehicle Types: Despite being a local branch, it strives to maintain a diverse fleet, as indicated by available Manager's Specials, economy cars, and larger sedans or SUVs, offering choices for various travel needs.
Proximity to Major Roadways: Being on San Pablo Avenue provides direct access to highways and main roads, facilitating swift connections to other parts of the Bay Area and beyond for longer California journeys.
For direct communication or to visit the location, here is the contact information for Hertz Car Rental - Albany - San Pablo Avenue:
Address: 1061 San Pablo Ave, Albany, CA 94706, USA
Phone: (510) 558-1438
Mobile Phone: +1 510-558-1438
In conclusion, for locals across California, particularly those in the East Bay, Hertz Car Rental at 1061 San Pablo Avenue in Albany offers a suitable option for their car rental needs. Its distinct advantage lies in its role as a convenient neighborhood branch, providing easy access and a more localized service experience compared to larger airport operations.
The suitability for locals is multifaceted. It caters directly to residents needing a temporary vehicle, whether for a day trip to explore the diverse landscapes of our state, for business purposes, or as a replacement while their own car is in the shop. The accessibility via major local avenues and public transport links makes it an efficient choice, saving time and hassle associated with airport commutes. While customer experiences, as evidenced in the provided reviews, can be polarized—highlighting both exceptional service and significant challenges like vehicle availability and undisclosed fees—it underscores the importance of clear communication, confirming reservation details, and understanding policies, especially regarding additional drivers and cancellation terms. For those who prioritize supporting local options and appreciate the potential for highly personalized customer service, while being diligent in confirming rental specifics, Hertz Car Rental on San Pablo Avenue provides a viable and accessible solution right in the heart of our community, empowering Californians to navigate their local and wider state journeys with greater flexibility.
Hertz Car Rental - Albany - San Pablo Avenue Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Albany - San Pablo Avenue Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Albany - San Pablo Avenue Location
Hertz Car Rental - Albany - San Pablo Avenue
1061 San Pablo Ave, Albany, CA 94706, USA
Hertz Car Rental - Albany - San Pablo Avenue Reviews
pricepaymentfeemanagerpickupdrivingstarcallsgasSUV
★ 5★ 4★ 3★ 2★ 1We had a fantastic experience with Hertz today Saturday! The staff member who helped us was amazing—extremely helpful, kind, and professional. He made the entire rental process smooth and stress-free. It’s rare to come across such genuinely great customer service. We truly appreciate his effort and attitude. Thank you for making our day easier!
Jun 07, 2025 · BThis is the worst commercial experience I have had in my life. DO NOT rent a vehicle from this place. AND be careful also not to rent from Dollar at the same location. Dollar and Hertz are the same company. The two brands use the same location and staff. I rented a vehicle about a year ago from the Hertz location. They did not have the vehicle I rented and had to move me to a smaller one. They also charge something like $20 per day to add an additional driver. They did not disclose this fee when I added my partner and would not refund it when I complained.I rented from Dollar a year later, not realizing it is the same company/location/staff. They did not have my 10am reservation and told me I could get "a vehicle" by the afternoon or the next day "at the latest," but it would be a sedan instead of a pickup truck and I would have to pay more than the "promotional price" I paid to book the initial reservation. One might think they would offer a discount for not having the vehicle I booked and leaving me stranded for a day at least. Instead they tried to shake me down for over double the initial price for my reservation.I already had booked a third reservation for the fourth of July through this company. I inquired about whether that reservation would be present in about a month when I came to get it. The employee I was talking with said they almost surely would not have the vehicle I reserved "because the fourth of July weekend is busy." They also informed me that I would not be able to cancel the reservation because I had chosen the non-refundable rate. I called the Hertz/Dollar main office and after a lengthy phone call, was able to cancel my fourth of July reservation. As of an hour of canceling that reservation, I have still not received the email confirming my cancellation that the telephone operator assured me was coming immediately.
May 26, 2025 · TonyWhere do I begin with the disappointing experience at the Berkeley Hertz location, which is supposedly a 5-star Gold service provider?My husband and I tried calling the office for two hours before arriving to let them know we were running late, but no one ever answered the phone. We arrived 30 minutes past our reservation time, only to be greeted--rather, yelled at--by an employee waving his hands and shouting that they were closed. There was no greeting, no courtesy--just abrupt waving of the hands and yelling.As I got out of the car to explain that we had a reservation, he cut me off and said, "We're closed unless you're 5 Star." When I responded that we are 5 Star members, he looked visibly confused and skeptical, asking again, "You're 5 Star?" Given that my husband and I are Black, the repeated questioning felt pointed and uncomfortable, and I couldn't help but wonder if our race played a role in how we were treated.I kept my composure and confirmed again that we were 5 Star members. Instead of welcoming us, he simply asked for my last name, rushed to hand us the keys, and walked away. When I asked if we could do a walk-around inspection of the car to check for any damage, he told us no, saying they already had all the photos.Because of how rushed and dismissive the process was, we weren't able to apply our AAA discount or confirm the mileage or gas level. The car itself was filthy--we had to pay to run it through a car wash twice, and then spent another $15 to have someone clean off the remaining stains inside.Returning the car wasn't any better. A young man approached us, said nothing but "keys," and walked away without a greeting or acknowledgment. Three other employees were also present--one appeared to be a manager or senior staff member, and two others were nearby. None of them said a word to us as we stood there for 5 minutes or more. Eventually the elder staff male said very dryly someone will be with you in a moment.Eventually, one employee came over, and I quietly explained what had happened during pickup and how we couldn't apply our AAA discount or confirm the gas level, which led to us paying double for fuel. She simply said there was nothing that could be done.When I politely asked to speak with a manager, she told me there was no manager available. So, we left--frustrated and disappointed.Afterward, I looked up the location on Yelp and saw they only have a 2-star rating, which sadly confirms we're not the only ones who've had a poor experience here.We've been loyal Hertz Gold members for over 15 years and have always received excellent service--until now. This location is a huge exception.Beware of renting from this Hertz location. Proceed at your own risk.
Apr 10, 2025 · Erica DavisI I’ve never given a 1-star review before, but this place truly deserves zero stars — if that were possible, I would give it without hesitation. The customer service was absolutely terrible — by far the worst experience I’ve ever had. I genuinely feel sorry for any company that hires employees like the ones I dealt with here. It makes me wonder how long they’ll even stay in business. From now on, I’ll be using Uber everywhere instead of ever dealing with this kind of service again.
Jun 27, 2025 · Jordy AlbaHorrible service even with President’s Circle status. We were having issues with a car that we got from the San Francisco airport - the USB port kept working then not working and there was something hanging from underneath the car. We were taking a long road trip up the coast so didn’t feel comfortable using it in case something was very wrong with it. We decided to stop at this location to exchange it.At first they said they could put us in a different car and pointed to the one that was available. Then they checked the car and the usb port was randomly working again which was fine but our real concern was the piece hanging from under the car. They looked under and said it was fine because it was just the cover. Okay but if it falls off while we’re driving then what? That’s a serious safety hazard but they didn’t show any concern at all. I said I still wanted to exchange the car then all of a sudden the story changed and they said they can’t exchange cars there and we would have to take it back to SFO. I said I was willing to pay for a new reservation and they said they don’t have any cars available. But when we first got there you said that there was a car we could use? I pointed that out and they said the car was reserved. Interesting.Irritated and frustrated we left there and called the hertz main line to tell them the situation. They told us that we can exchange a car at any hertz location and he has no idea why this location said we couldn’t. We ended up going to the location in San Rafael and they were so nice and exchanged the car with no issues. The San Rafael location really saved the start of our road trip, avoid this location in Berkeley. I noticed another review for the Berkeley location mentioned race being a factor, I’m not sure if that was the case in my situation but something to take note of.
Apr 17, 2025 · Pacita Rudder
More Car Rental Near Me

1061 San Pablo Ave, Albany, CA 94706, USA

1706 San Pablo Ave, Berkeley, CA 94702, USA

555 Pierce St STE CML5, Albany, CA 94706, USA

2000 Kittredge St, Berkeley, CA 94704, USA

2000 Kittredge Street (btwn Shattuck Av &, Milvia St, Berkeley, CA 94704, USA

10895 San Pablo Ave, El Cerrito, CA 94530, USA

3001 Shattuck Ave., Berkeley, CA 94705, USA

5501 Telegraph Ave, Oakland, CA 94609, USA

1160 Brickyard Cove Rd # 200, Richmond, CA 94801, USA

2909 McClure St, Oakland, CA 94609, USA

3030 Broadway, Oakland, CA 94611, USA

23 Maine Ave Suite #750, Richmond, CA 94804, USA
Categories
Top Visited Sites






Top Searches
Trending Drive Smart Posts





