Hertz Car Rental - Antioch - Bell Road

- 783 Bell Rd, Antioch, TN 37013

For residents of Antioch, Tennessee, and the surrounding communities, having access to a convenient and reliable car rental service is often essential. Whether your personal vehicle is in the shop, you need extra space for a family trip, or you're welcoming out-of-town guests, a local car rental can provide the flexibility you need. In this article, we're taking a closer look at Hertz Car Rental, specifically their branch located at 783 Bell Road in Antioch, TN.

Our goal is to provide a clear, engaging, and informative overview of this particular Hertz location from a local user's perspective. We'll delve into its accessibility, the range of services typically offered by a major brand like Hertz, and important features to consider. We believe in providing a comprehensive picture, which includes addressing customer feedback, both positive and areas where improvement might be needed. Understanding these aspects will help you make an informed decision for your next car rental in Tennessee.

Hertz is a globally recognized name in the car rental industry, known for its extensive fleet and wide network of locations. A neighborhood branch like the one on Bell Road plays a crucial role in serving the daily transportation needs of the local community, offering an alternative to bustling airport locations. Let’s explore what you need to know about this Hertz location in Antioch.

Hertz Car Rental at 783 Bell Road, Antioch, TN 37013, USA, is situated in a well-established commercial area of Antioch. Bell Road is a significant thoroughfare, making this location relatively easy to find and access for residents throughout Antioch and neighboring areas within Davidson County. Its presence in a local neighborhood setting means it’s typically less chaotic than airport rental counters, offering a potentially calmer experience for pick-up and drop-off.

For locals, this specific address provides a convenient option for those living in or commuting through Antioch, La Vergne, Smyrna, and parts of South Nashville. It avoids the need to travel all the way to Nashville International Airport (BNA) for a rental, which can save time and reduce travel stress. The area around Bell Road features various businesses and residential communities, ensuring that the rental office is integrated into the fabric of daily life. While public transportation options in suburban areas like Antioch might be limited for direct access, the location is generally car-dependent, meaning most customers will drive their personal vehicle there for a swap or be dropped off. This local branch model caters directly to the needs of the Antioch community.

Hertz, as a major international car rental company, offers a wide range of services designed to meet diverse customer needs. The Antioch - Bell Road location typically aligns with these offerings:

• Diverse Vehicle Fleet: Hertz provides a comprehensive selection of vehicle types, suitable for various purposes. This includes economy and compact cars (e.g., Kia Rio, Ford Focus) for budget-conscious renters or city driving, mid-size and full-size sedans (e.g., Mazda 3, Chevrolet Malibu) for comfortable everyday use, and various sizes of SUVs (e.g., Nissan Rogue, Chevrolet Equinox) for families or those needing more cargo space. They may also offer minivans, passenger vans, and occasionally specialty vehicles depending on local demand and fleet availability. Hertz also provides electric vehicles (EVs) at many locations.

• Short-Term and Long-Term Rentals: Whether you need a vehicle for a single day, a weekend getaway, a full week, or an extended period of several weeks or months (long-term rentals), Hertz generally accommodates these varying durations.

• Optional Protection Plans and Add-ons: Customers can choose from various optional protection plans, including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC). Additional equipment such as GPS navigation systems and child safety seats (infant, toddler, and booster) are typically available for an extra fee. It's important to clarify these options and their costs when renting.

• Business and Corporate Programs: Hertz offers tailored solutions for businesses, government, and military travelers, often including negotiated rates and dedicated support services.

• One-Way Rentals: For those planning a trip that doesn't involve returning to the same location, Hertz often facilitates one-way rental options, which can be convenient for travel across Tennessee or to other states.

It is always recommended to confirm specific vehicle availability and the exact range of services with the 783 Bell Road branch directly, as local inventory and offerings can vary.

The Hertz Car Rental location on Bell Road in Antioch, like any local business, has distinct features and highlights, though it is crucial to consider all aspects of customer feedback:

• Local Neighborhood Convenience: A significant advantage for Antioch residents is the branch's presence right within their community. This offers an accessible alternative to renting from the busier airport locations, potentially saving travel time and hassle for everyday rental needs.

• Variety of Vehicles for Common Needs: As a standard Hertz branch, it typically provides a wide range of vehicles suitable for common local uses, from compact cars for daily errands to SUVs for family outings or temporary vehicle replacements.

• Established Brand Infrastructure: As part of the global Hertz network, this location benefits from established procedures, a wide fleet, and a national support system, which can provide a sense of reliability for renters.

However, it is imperative to address the highly critical customer reviews provided. These reviews highlight severe and concerning issues that potential renters should be fully aware of:

• Vehicle Safety and Maintenance Concerns: One review explicitly states being issued a car with a "dry rotted tire" that "blew out" and "could have cost me my life." This raises serious questions about vehicle inspection and roadworthiness. The customer's belief that the "store representative was aware of the bad tires" is a grave accusation.

• Problematic Insurance Practices: The same review details an insistence by the representative to decline accident coverage but get "coverage on the tires," followed by being "charged for insurance after I declined coverage" and an inability to get a refund. This suggests potential issues with transparency and ethical billing practices.

• Poor Customer Service and Communication Post-Incident: After the tire blowout, the customer experienced an "entire day" delay for a tow truck, finding the rental location closed upon arrival, and being unable to reach anyone by phone for resolution. Furthermore, they were "charged for the faulty tire, an extra day, and an extra day of an additional driver" due to the delay caused by the incident. This indicates a severe breakdown in post-rental support and dispute resolution.

• Inaccurate Operating Hours/Late Fees: Another review describes incurring "additional fees (1.5 days + late fees)" because the location was closed earlier than advertised online (via Expedia), despite the car being returned promptly before the stated closing time. This highlights a discrepancy in published hours and a lack of grace period or communication regarding unexpected charges.

• Difficulty Reaching Staff by Phone: Multiple reviews indicate issues with phone accessibility, including an "error saying call forwarding failed" and a general refusal to "answer the phone," making it impossible to resolve issues remotely.

These significant red flags related to vehicle safety, billing accuracy, and customer support are critical considerations for anyone thinking of renting from this particular Hertz location.

To attempt to reach Hertz Car Rental - Antioch - Bell Road, you can use the following contact details:

• Address: 783 Bell Rd, Antioch, TN 37013, USA

• Phone: (615) 717-6950

• Mobile Phone: +1 615-717-6950

Given the reported difficulties in reaching this location by phone, it is highly advisable for potential renters to:

• Confirm all rental details, including exact operating hours (especially on weekends), directly with a representative if possible.
• Thoroughly inspect the vehicle for any existing damage or issues (especially tires) before accepting it and document everything with photos/videos.
• Carefully review the rental agreement, especially regarding insurance coverages, additional driver fees, and return policies, before signing.
• Keep all documentation, including confirmations, receipts, and communication records.
• Understand the process for after-hours returns and potential charges.

For residents of Antioch, Tennessee, the Hertz Car Rental at 783 Bell Road offers the convenience of a neighborhood location, which can be appealing for those who prefer to avoid the hustle and bustle of airport rental counters. Its accessibility within the Antioch community makes it a practical choice for various local car rental needs, such as temporary vehicle replacement, local errands, or short trips within the immediate area. As a branch of a globally recognized brand, it typically offers a diverse fleet of vehicles suitable for common usage.

However, it is critical for local Tennesseans considering this specific Hertz location to be fully aware of the serious concerns raised by recent customer reviews. The issues reported—ranging from potentially unsafe vehicle conditions (dry-rotted tires) and alleged deceptive insurance practices to severe failures in roadside assistance and dispute resolution, compounded by difficulties in contacting the branch—present significant risks. While the convenience of location is a clear benefit, the importance of vehicle safety and reliable customer service cannot be overstated.

Therefore, while the presence of a Hertz branch in Antioch could theoretically serve local needs, potential customers must exercise extreme caution. Thoroughly inspecting the vehicle, diligently reviewing all terms and charges, documenting everything, and perhaps considering alternative locations or companies if these concerns weigh heavily, would be prudent steps. For locals who prioritize safety and transparent billing above all else, the experiences shared by previous customers at this specific Hertz Antioch - Bell Road location warrant careful consideration before making a booking.

Hertz Car Rental - Antioch - Bell Road

783 Bell Rd, Antioch, TN 37013, USA