Hertz Car Rental - Asheville Regional Airport Photos










Hertz Car Rental - Asheville Regional Airport Introduce
For North Carolinians, particularly those in the Western part of our beautiful state, or those planning a visit to the Blue Ridge Mountains, having reliable transportation upon arrival at Asheville Regional Airport (AVL) is paramount. While many options exist for getting around, a car rental often provides the flexibility and freedom to truly explore everything our region has to offer, from the vibrant city of Asheville to the charming towns and breathtaking natural landscapes. This article focuses on Hertz Car Rental at Asheville Regional Airport, a well-known global brand with a presence right here in Fletcher, NC.
Understanding the services, location, and key features of airport car rental providers is essential for a smooth travel experience. Our aim is to provide a comprehensive, factual, and engaging overview of Hertz at AVL, addressing what local users and visitors can expect when choosing this option for their transportation needs in North Carolina. We will delve into their offerings, highlight aspects relevant to travelers, and provide direct contact information, ensuring you have all the details to make an informed decision for your next journey.
Hertz Car Rental at Asheville Regional Airport is conveniently located directly within the airport terminal at 61 Terminal Dr Suite 15, Fletcher, NC 28732, USA. This prime location is a significant advantage for travelers flying into AVL, as it allows for immediate access to your rental vehicle upon arrival, eliminating the need for shuttle buses to off-site locations.
The Asheville Regional Airport itself is easily accessible via I-26, a major interstate connecting Asheville with Spartanburg, South Carolina, to the south, and Johnson City, Tennessee, to the north. This makes the Hertz branch at AVL a gateway for exploring not just Asheville and Hendersonville, but also the wider Western North Carolina region and beyond. For locals flying out of AVL and needing a rental upon return, or for those picking up visiting friends and family, the in-terminal location offers unparalleled convenience. The airport's layout is designed to facilitate easy movement between the terminal and rental car counters, ensuring a seamless transition from your flight to the driver's seat. Designated accessible parking areas are also available at the airport for those with specific needs, further enhancing overall accessibility for all customers.
- Wide Range of Vehicle Classes: Hertz typically offers a broad selection of vehicles to suit various travel needs and preferences. This includes economy cars for budget-conscious solo travelers or couples, compact and mid-size sedans, full-size cars for more space, SUVs of various sizes (e.g., Nissan Rogue, GMC Yukon) for families or those needing extra cargo room, and minivans like the Chrysler Pacifica. They also offer luxury vehicles and pickup trucks, depending on availability.
- Daily, Weekly, and Monthly Rentals: Customers can typically book vehicles for flexible durations, from a single day to several weeks or even months, catering to short trips, extended vacations, or temporary transportation needs for North Carolina residents.
- One-Way Rentals: For travelers with differing pickup and drop-off locations, Hertz generally offers one-way rental options, allowing you to pick up a car at Asheville Regional Airport and return it to another Hertz location, which is convenient for exploring different parts of North Carolina or for cross-state travel.
- Optional Add-ons: To enhance the rental experience, various add-ons are usually available. These can include GPS navigation systems (like Hertz NeverLost), child safety seats (infant, toddler, and booster), satellite radio, and roadside assistance coverage.
- Protection Options: Hertz offers various protection plans, such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), allowing renters to choose the level of coverage that provides them with peace of mind during their rental period. It is always recommended for customers to review their personal insurance policies to avoid duplicate coverage.
- Hertz Gold Plus Rewards Program: Frequent renters can join the Hertz Gold Plus Rewards program to earn points towards free rental days and upgrades. This program also often provides benefits like expedited pick-up and drop-off services, making the rental process quicker and more efficient.
- Online Booking and Mobile App: Hertz provides robust online platforms and a mobile app for convenient booking, reservation management, and check-in, allowing customers to streamline their rental experience before arriving at the airport.
- Accessible Rental Services: Hertz offers specific services for customers with disabilities, including cars equipped with hand controls and spinner knobs, and accessible shuttle buses at some locations, although at an airport location like AVL, the in-terminal access often negates the need for a shuttle.
- On-Airport Convenience: The most significant highlight of Hertz at Asheville Regional Airport is its location directly within the terminal. This provides unparalleled ease of access for arriving and departing passengers, eliminating the need for shuttle rides and saving valuable time for North Carolina travelers.
- Diverse Fleet for Local Exploration: The variety of vehicles available caters to the diverse needs of those exploring Western North Carolina. From compact cars perfect for navigating Asheville's downtown streets to SUVs ideal for scenic drives along the Blue Ridge Parkway or trips to the numerous outdoor attractions, Hertz aims to provide a vehicle for every adventure.
- Global Brand Recognition and Network: As a globally recognized brand, Hertz offers a level of consistency and a vast network of locations. For North Carolinians, this means potentially seamless one-way rentals to other cities or easy access to customer support, even if a local issue arises.
- Potential for Expedited Services: For members of the Hertz Gold Plus Rewards program, benefits like "Skip the Counter" or "Accelerated Check-in" can significantly reduce wait times and streamline the pickup process, allowing locals to get on the road faster.
- Business Travel Solutions: Hertz offers tailored programs for business travelers and corporate accounts, which can be beneficial for North Carolina professionals who frequently travel for work and require reliable and efficient car rental services.
- Flexible Operating Hours: The AVL Hertz location typically maintains long operating hours, often from early morning until late at night (e.g., 7:00 AM to 11:00 PM, Monday-Sunday), accommodating a wide range of flight schedules and ensuring flexibility for customers.
- Commitment to Accessibility: Hertz aims to provide services for customers with disabilities, offering hand-control equipped vehicles and accessible customer support, which is an important consideration for inclusivity in transportation.
For those in North Carolina looking to connect with Hertz Car Rental at Asheville Regional Airport, here's the essential contact information for their Fletcher location:
- Address: 61 Terminal Dr Suite 15, Fletcher, NC 28732, USA
- Phone: (828) 684-6456
- Mobile Phone: +1 828-684-6456
It is highly advisable to contact the branch directly to confirm current operating hours, vehicle availability, and any specific policies, especially concerning reservations, pricing, and specific vehicle needs. While the numbers provided should be accurate, it’s always best to verify directly, especially given the feedback regarding communication challenges.
For North Carolina residents, particularly those in the Western region or those flying into Asheville, Hertz Car Rental at Asheville Regional Airport serves as a notable, albeit with considerations, option for their car rental needs. Its location directly within the airport terminal offers unparalleled convenience, allowing travelers to transition quickly from their flight to their desired vehicle, a significant time-saver compared to off-site rental agencies. This ease of access is a major draw for locals who value efficiency, whether they are returning home, traveling for business, or embarking on a leisure trip within our beautiful state.
The broad selection of vehicles, from compact cars for city driving to spacious SUVs for mountain adventures, means that Hertz aims to cater to a wide array of travel purposes that are common for North Carolinians. The availability of flexible rental durations, one-way options, and various protection plans further enhances its suitability for diverse local needs. For frequent travelers, the Hertz Gold Plus Rewards program offers perks that can make repeated rentals more rewarding and streamlined.
However, it is crucial for North Carolina customers to be aware of the recent customer feedback, which points to significant challenges with vehicle availability, reservation honoring, and customer service responsiveness. While a global brand like Hertz typically strives for high standards, these local experiences highlight the importance of proactive communication, double-checking reservations, and perhaps considering alternative providers if your travel plans are highly sensitive to last-minute changes or require guaranteed vehicle classes. Despite these concerns, for many, the sheer convenience of an on-airport rental from a globally recognized company still makes Hertz at AVL a considered choice when exploring the stunning landscapes and vibrant communities of Western North Carolina. Always confirm your booking details and prepare for potential variations to ensure a smooth journey.
Hertz Car Rental - Asheville Regional Airport Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Hertz Car Rental - Asheville Regional Airport Location
Hertz Car Rental - Asheville Regional Airport
61 Terminal Dr Suite 15, Fletcher, NC 28732, USA
Hertz Car Rental - Asheville Regional Airport Reviews
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★ 5★ 4★ 3★ 2★ 1This place is terrible and emblematic of how Hertz as a company actively hates their customers. Had a 6:30 pm reservation made months in advance. Not only did they not have our class of car, after a 45 minute wait in line we find they have NEGATIVE 7 cars total. We would be 7th on the waitlist and get any car that came in and was returned of any shape and size, after the 6 people in front of us all also with valid reservations got a car.I was already planning to never use Hertz again based on their new use of AI scanners to fleece customers on minor scratches. When you read further into Hertz history of really evil and incompetent behavior like having multiple people sent to prison because their staff incorrectly marks a car as stolen instead of returned, noone on Earth should be using Hertz or their other brands, Dollar, Thrifty, Firefly.The Enterprise location at this airport did actually have cars and to their credit was only giving them to people with a valid reservation from 24 hours in advance, because they actually respect their customers.
Jul 12, 2025 · Ed RThis Hertz Car rental location provides poor (no) customer service and does not honor the listed price from the original reservation. I made a reservation in March for a car rental in May and was listed at $122.25. This included a promotional discount. I was charged at the end of the rental $954.40. That is an overcharge of $832.15 which they refuse to adjust. This location does not pick up the phone or even respond to e mail inquiries. Had to contact the National Hertz to no avail. Am pursuing a claim with the North Carolina Attorney Generals Office. Stay away from here since they do not honor reservation prices and do not respond to customer inquiries.
Jun 07, 2025 · SteeleThe employee collecting rental returns forgot to document when I dropped off my vehicle. I was charged nearly $2000 extra because I wasn’t made aware of the issue until five days later. I have spent hours on the phone with Hertz help desk and have been assured I will get my money back several times and still have not two weeks later. I wish I could give 0 stars. I travel once a month and this is the most inconvenient, unprofessional thing I have ever experienced from a rental car company.
May 26, 2025 · Rachel BerryHad a horrible experience here! Had a reservation for a 11pm car pickup, there were no instructions or details provided for picking up the car. Reached the counter a few minutes before midnight but there was nobody in sight at the counter or the car pickup area. On calling customer service and 10+ minutes on hold, we were told that the location had shut at midnight. On asking whether we could pickup the car the following morning, we were told that there were no more cars available! So seems like they didn't have a car ready for us anyway despite a reservation or gave away the car to someone else despite claiming that they hold the car for upto 2 hours on the website. Futhermore, there there was no contact from this Hertz location or from Hertz Customer Service the following day or anytime after.
Jun 22, 2025 · Tushar SupeWe have never rented through Hertz prior to this past trip and now I know why. Returned the car with a full tank as expected, and received a bill several hours later where they claimed they had to fill it up. Spoke with the manager who was not willing to accept that either a mistake was made, or downright theft occurred. I am disputing the charge, but ridiculous that I’m even in the situation. Take pics of your returned full gas tank in the future I guess? Highly recommend renting from anyone from Hertz.
Jun 09, 2025 · Nicole Durham
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