Hertz Car Rental - Boston - Marriott Newton

- 2345 Commonwealth Ave, Auburndale, MA 02466

For residents across Massachusetts, when the need for a rental car arises, options abound. Hertz Car Rental, a globally recognized brand, offers a location within the Boston Marriott Newton, aiming to serve those in the western suburbs of Boston and beyond. While Hertz typically strives for a standardized and premium rental experience, understanding the specific nuances and customer feedback for individual branches is crucial for Massachusetts locals to make informed decisions for their travel plans.

Hertz Car Rental - Boston - Marriott Newton is situated at 2345 Commonwealth Ave, Auburndale, MA 02466, USA. This location, being within the Boston Marriott Newton hotel, offers a certain level of convenience for hotel guests and possibly for those living in the immediate vicinity of Auburndale, Newton, and surrounding communities in the MetroWest area of Massachusetts. Commonwealth Avenue is a well-known artery, making the branch identifiable. However, its placement within a hotel might mean a slightly different operational flow compared to standalone neighborhood branches or major airport locations. For Massachusetts locals considering this branch, understanding the exact pick-up and drop-off procedures within a hotel environment, and whether it caters primarily to hotel guests, can impact the overall accessibility and convenience of the rental process. It's always advisable to confirm operating hours, which are typically Monday-Friday 8:00 AM - 5:00 PM and Saturday 9:00 AM - 12:00 PM, with Sundays usually being closed.

Hertz generally offers a comprehensive suite of services, common across many of its locations, though specific vehicle availability can vary by branch.

• Diverse Vehicle Fleet: Hertz typically provides a wide range of vehicles, including fuel-efficient economy and compact cars, comfortable sedans (e.g., Mazda 3 4-door, Ford Focus, Chevrolet Malibu), spacious SUVs (e.g., Nissan Pathfinder), minivans, and potentially specialty or electric vehicles (EVs). The availability of specific models or vehicle types, however, can be subject to location inventory and booking demand.
• Flexible Rental Durations: Customers can generally choose from various rental periods, including daily, weekend, weekly, and monthly options, to suit diverse travel and personal needs.
• Online Reservations & Mobile App: Hertz offers online booking and management through its website and mobile app, allowing customers to reserve vehicles in advance.
• Hertz Gold Plus Rewards Program: This loyalty program offers benefits such as expedited service, bypassing the counter at select locations, and earning points towards free rental days. Higher tiers like President's Circle offer perks like guaranteed upgrades.
• Optional Protection Plans: Various protection options, such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), are typically available for purchase to provide renters with additional peace of mind.
• Additional Equipment: Customers can often rent supplementary equipment like GPS navigation systems and child safety seats (infant, child, or booster seats) for an extra fee.
• One-Way Rentals: For travelers within Massachusetts or those planning cross-state trips, Hertz often facilitates one-way rentals, where a vehicle can be picked up at one location and returned to a different Hertz branch.

Based on customer reviews, several features and aspects of Hertz Car Rental at the Boston Marriott Newton are worth noting, particularly with respect to potential challenges experienced by local users.

• Loyalty Program Discrepancies: A significant highlight, albeit a negative one from a customer's perspective, involved a "President Circle" member being denied their expected upgrade without extra cost. Despite the loyalty status promising benefits like "guaranteed one-car-class upgrades," the customer was only offered an EV when a regular car was desired for a long road trip, with a "regular car" being deemed an "upgrade" with "extra costs." This suggests that loyalty benefits may not always translate seamlessly into the expected experience at this specific location, which can be frustrating for high-tier members in Massachusetts who rely on such perks.
• Vehicle Availability and Allocation Issues: The challenge faced by the customer trying to get a non-EV "Manager Special" highlights potential issues with vehicle allocation or matching bookings to available inventory, leading to customer dissatisfaction.
• Post-Rental Processing Problems: A critical issue raised by another customer was a "not returned" message received five days after returning the car. This was attributed to "pure ignorance" by the staff who allegedly "haven't closed the rental." Such administrative oversights can lead to significant stress and inconvenience for customers, potentially incurring additional, unwarranted charges. This is a severe concern for any Massachusetts renter.
• Customer Service Challenges: While a global brand, the individual branch's customer service can significantly impact the experience. The reviewer mentioned being "utterly disappointing" and feeling "stuck." The need to call a competitor (Enterprise) to resolve their immediate need and match the price further underscores the perceived shortcomings in service at this Hertz location.
• Potential for Electronic Vehicle (EV) Push: The offer of an EV when a regular car was desired, despite a "manager special" booking, suggests a possible push for EV rentals at this location, which may not align with all customers' long-distance travel plans or preferences regarding charging infrastructure in Massachusetts.

For general inquiries or to explore their services, you can contact Hertz Car Rental - Boston - Marriott Newton using the following information:

Address: 2345 Commonwealth Ave, Auburndale, MA 02466, USA

Phone: (617) 244-0801

Mobile Phone: +1 617-244-0801

For residents of Massachusetts, especially those in Newton and the surrounding MetroWest communities, Hertz Car Rental at the Boston Marriott Newton is an option for your vehicle rental needs. Its location within a hotel offers a certain accessibility. However, it is crucial for local users to consider the recent customer feedback when evaluating this branch. Reports of issues with loyalty program benefits not being honored as expected, a push for Electric Vehicles (EVs) over traditional cars even when not preferred, and significant administrative oversights like rentals not being properly closed out, leading to "not returned" messages, are serious concerns. These experiences suggest potential inconsistencies in service delivery that could lead to frustration and unexpected complications for Massachusetts renters. While Hertz is a large brand, the specific operational challenges highlighted in these reviews indicate that prospective customers should exercise caution, confirm all details rigorously at pick-up and drop-off, and perhaps consider alternative options if reliability and consistent service are paramount for their travel plans.

Hertz Car Rental - Boston - Marriott Newton

2345 Commonwealth Ave, Auburndale, MA 02466, USA