Hertz Car Rental Charlotte NC - Your Trusted Travel Partner

Hertz Car Rental - Charlotte - Charlotte Douglas International Airport (CLT) Photos

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Hertz Car Rental - Charlotte - Charlotte Douglas International Airport (CLT) Introduce

For those of us living in North Carolina, especially in the vibrant Charlotte metro area, having access to reliable and flexible transportation is a significant part of our daily lives and travel plans. Whether you're commuting for business, embarking on a scenic road trip across our beautiful state, or simply need a temporary vehicle, car rental services play a crucial role. This article will provide a detailed look at Hertz Car Rental at Charlotte Douglas International Airport (CLT), aiming to offer a clear, engaging, and informative overview from the perspective of a local user.

Hertz is a globally recognized and highly established brand in the car rental industry, known for its extensive fleet and services. For North Carolina residents, particularly those in and around Charlotte, the Hertz location at the airport serves as a primary hub for accessing a wide range of vehicles. Understanding the ins and outs of this specific location can help you make an informed decision and ensure a smooth rental experience for your next journey, whether it's a short hop to Raleigh or a longer adventure to the Outer Banks.

The Hertz Car Rental at Charlotte Douglas International Airport (CLT) is conveniently located at 5489 Josh Birmingham Pkwy, Charlotte, NC 28214, USA. This address places it directly within the airport's consolidated rental car facility, often referred to as the CONRAC. For North Carolina locals, particularly those in Charlotte and surrounding Mecklenburg County, this location offers exceptional accessibility. The Charlotte Douglas International Airport is easily reached from major interstates like I-85, I-77, and US-74. Upon arrival at the airport, guests can typically follow clear signage directing them to the rental car facility. Many rental car companies, including Hertz, operate from this centralized location, which is accessible via a short walk or, in some cases, a shuttle from the terminal. This direct access makes it incredibly convenient for picking up or dropping off a vehicle, seamlessly integrating with your travel plans, whether you’re flying in, or live just a short drive away.

Hertz Car Rental at the CLT airport offers a comprehensive suite of services designed to meet diverse customer needs. While availability can vary based on season and demand, here's a general overview of what local North Carolina users can typically expect:

Extensive Vehicle Fleet: Hertz boasts a wide selection of vehicles, from economical compact cars for city driving, to comfortable sedans for business trips, spacious SUVs for family vacations, minivans, and even luxury or specialty vehicles from their "Ultimate Collection" for special occasions or a more exhilarating drive.
Short-Term and Long-Term Rentals: Whether you need a car for a day, a weekend, a week, or even a month or longer, Hertz provides flexible rental durations to suit your specific itinerary.
Optional Add-Ons: Renters can often choose from a variety of additional features such as GPS navigation systems to help you find your way around unfamiliar North Carolina roads, child safety seats for families traveling with young ones, and roadside assistance for peace of mind.
Various Protection Plans: Hertz offers different levels of insurance and protection options, including Liability Insurance Supplement (LIS), Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), allowing you to select the coverage that best suits your needs.
Fuel Options: Customers typically have choices regarding fuel, such as returning the car with a full tank or opting for a pre-paid fuel service, which can offer convenience, especially when time is of the essence.
One-Way Rentals: The flexibility to pick up a car at CLT and drop it off at another Hertz location, either within North Carolina or in another state, is a valuable service for those planning one-way trips.

Beyond the standard offerings, Hertz at Charlotte Douglas International Airport provides several features and highlights that enhance the rental experience for North Carolina residents:

Hertz Gold Plus Rewards Program: This loyalty program is a significant highlight, offering benefits such as expedited service (skipping the counter and going straight to your car at select locations), earning points towards free rentals, and access to the "Ultimate Choice" where members can choose their preferred vehicle from a designated zone. For frequent renters, this can significantly streamline the pick-up and drop-off process.
On-Airport Convenience: Being located directly at CLT means minimal transit time between your flight or arrival and your rental car, which is a major advantage for busy individuals and families.
Diverse Fleet for All Needs: Whether you're looking for a fuel-efficient compact car for a quick trip to a neighboring town or a large SUV for a family adventure to the Great Smoky Mountains National Park, the variety of vehicles often available ensures there's a match for almost any North Carolina excursion.
Business and Government Solutions: Hertz also caters to business travelers and government/military personnel with specialized rental programs and rates, making it a suitable choice for corporate travel needs originating from or ending in Charlotte.
Extended Hours of Operation: The airport location typically operates with extended hours, often from early morning to late at night, accommodating a wide range of flight schedules and making pick-up and drop-off more flexible.

For reservations or any inquiries, here is the contact information for Hertz Car Rental at Charlotte Douglas International Airport:

Address: 5489 Josh Birmingham Pkwy, Charlotte, NC 28214, USA

Phone: (704) 359-0114

Mobile Phone: +1 704-359-0114

In conclusion, for North Carolina locals, Hertz Car Rental at Charlotte Douglas International Airport stands out as a strong option for your vehicle rental needs. Its prime location at a major transportation hub ensures easy access, whether you're starting a journey after a flight or simply need a temporary car for local errands or extended travel within the state. The wide selection of vehicles, combined with features like the Hertz Gold Plus Rewards program, aims to provide a convenient and efficient rental experience.

While customer experiences can vary, the overall infrastructure and offerings of a reputable company like Hertz are designed to cater to a broad spectrum of requirements. For those residing in or frequently traveling through Charlotte, considering Hertz for your next car rental can provide the flexibility and peace of mind needed to explore all that North Carolina has to offer, from its bustling cities to its tranquil natural landscapes. As always, it is recommended to book in advance, especially during peak travel seasons, and review your reservation details to ensure a seamless process.

Hertz Car Rental - Charlotte - Charlotte Douglas International Airport (CLT) Details

Service options
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Hertz Car Rental - Charlotte - Charlotte Douglas International Airport (CLT) Location

Hertz Car Rental - Charlotte - Charlotte Douglas International Airport (CLT)

North Carolina Mecklenburg County Charlotte Josh Birmingham Parkway

5489 Josh Birmingham Pkwy, Charlotte, NC 28214, USA

Hertz Car Rental - Charlotte - Charlotte Douglas International Airport (CLT) Reviews

An average rating of ★3.6 from 1714 user reviews.

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★ 5★ 4★ 3★ 2★ 1

I rented back in September and just realized I forgot to do my review. I reserved and pre-paid for a Mustang Convertible through Priceline. I also got the Insurance through Priceline , not Budget since it was cheaper. I don't usually get the insurance , but since I was going to be staying in Myrtle Beach for a few days I wanted to be covered since theft , vandalism , and such are a problem now more there. I still love Myrtle Beach though. I also visited friends and family in both NC and SC.After having it a couple days I noticed a charge for the Insurance through Budget. I tried calling several times and couldn't get through to the airport location. When I called the 1-800 number ( in India ) they wouldn't take it off and said I would have to talk to the airport location itself either on the phone or upon return. When I returned it I spoke with one of the reps and they took it off and said on my Hertz Gold it has me automatically taking the insurance , so I went online and changed that. I never had it set on my account and last time I rented I didn't get charged , but somehow it got changed to authorize insurance upon rental.Of course the walk from the terminal in Charlotte to your rental car area is terrible and they were doing some remodeling. Since I'm Hertz Gold I went directly to the car area and went inside the office there to get my keys , contract , etc and find out where my car was parked , it was right next to the office. The car was clean and I inspected for damage and it all looked good. When I drove out to the gate I noticed the low tire pressure light on one of the tires and it was only down a couple pounds according to the gauge. I stopped at like a 7-11 with an air pump and added a few pounds and was on my way.A few days later the light comes on again and I added air again to the tire. I didn't see any nails in the tire or anything like that , slow leak. I spent almost a week in Myrtle Beach and the last day again I had to add air to the tire before heading back to Charlotte. When I arrived I told them about the tire and it needed to be checked or replaced. The car was nice to have and I had the top down almost the entire trip , the weather was perfect. It got pretty good MPG too , more than my own car. Of course it had all the tech stuff for the radio and Navigation.
May 15, 2025 · Tips From A Bellman
I've used this location for rentals in the past but I may not return after this last time. My rental was due back at 11:30 pm on Jan 1st. The moment I knew I'd probably be late returning the car, I tried to communicate. Not only could I not reach the local office, no one at the 800 number answered, either.The only option I was given was to use their website. What a clever option when you're driving. To make matters worse, the website had a later time option, but the site wouldn't let me select it. I took screenshots to show staff.When I finally make it to the airport after refueling, the office was closed though they were supposed to be opened. To add insult to injury, I can only guess that another renter experienced something in that they chose to leave their rental right at the entrance, literally.I was left with no choice but to drive home & then return in the morning. Even the early morning of the 2nd as I was in route to return the car, no one in the local office answered the phone. I also was told that the mailbox was full.One last thing. The car I rented was black. It was early in the morning when I got the rental, but I was able to see some preexisting damage right away. I took a few pictures and when I got to the exit where my license and paperwork was checked, I asked if they'd documented the damage on the car. I was given a nonchalant no.In the daylight, the damage was more clear & I wanted to make sure I wouldn't be held responsible. To my surprise, when I returned the car & showed all the photos here and more to the employee, I was told that the preexisting damage was documented. Due to the poor or nonexistent communication and lack of professionalism, I'd think twice before using Hertz again.
Jan 13, 2025 · N A
🚨 WARNING TO WOMEN USING HERTZ RENTAL CARS 🚨I’m sharing this so no other woman has to go through what my mom experienced at a Hertz location.We had a reservation. Everything was prepaid. But the Hertz employee kept pressuring my mother to upgrade to a more expensive vehicle—even after she clearly said “no” multiple times. He wouldn’t stop until I had to step in and tell him to move on.Then he tried to force extra insurance on her, again ignoring multiple “no”s. It escalated until I had to get involved again. After that, the man refused to speak to her at all, telling me she would have to “talk to her husband.” We were stunned. This is the United States—women have the right to conduct business without a man intervening.We ended up having to get her husband on the phone just to complete the process. My mom turned to me and said, “It’s really starting to feel like this is because I’m a woman.”When I called this out and asked if that was the reason, the employee said nothing. He simply ignored her.💥 That is misogyny, plain and simple.Customer support? Completely useless.• I contacted Hertz customer chat support — they disconnected three times.• I called and waited two hours just to be hung up on.• I messaged them through Facebook — they refused to help.I’m a 32-year-old combat veteran. I’ve seen a lot, but watching my mother get treated like a second-class citizen in her own country was unacceptable.🛑 If you’re a woman — or care about women — do NOT use Hertz.Until they train their employees better and fix how they treat customers, this company doesn’t deserve your money.
Jul 06, 2025 · ty
I rented a vehicle from Hertz from December 21 to December 22, and unfortunately, this was the worst rental experience I’ve ever had with the company. While the customer service from the agents was good, the vehicle itself was unacceptable.The car was in terrible condition—the faux leather on the steering wheel was peeling and falling apart, making it hot to the touch due to sun exposure. The sun visor mirror was broken, the interior was dirty, and overall, it was clear the vehicle had not been properly maintained.To make matters worse, I had to charge the vehicle five times during my trip. For context, I’ve taken this same drive before, and at most, it required three charges. This inefficiency caused unnecessary delays and frustration.I expected better from Hertz and am disappointed that such a poorly maintained vehicle was even available for rental. This experience has made me seriously question whether I will rent from Hertz again.I hope Hertz addresses these issues to prevent other customers from going through a similarly frustrating experience.
Dec 23, 2024 · Angel Brown
With two busy days of airport, travel on either end of a hard earned vacation, who wants to stand in another line picking-up and dropping-off their rental car? Answer: NO-ONE! Hertz has solved this problem completely with their automated on-line service. Timely and informative instructions directly to my phone about pick up and drop off. Helpful staff when needed. My only disappointment was the extra fees added to my bill increasing the price I signed up for by almost $100 (user-fee - whatever that is- and local taxes) but I recognize this is not unique to Hertz and respect that.
Jul 06, 2025 · J H