Hertz Car Rental - Chattanooga Tn - Lee Highway

- 5714 Lee Hwy, Chattanooga, TN 37421

For residents of Chattanooga, Tennessee, having access to reliable transportation is a cornerstone of daily life, whether it’s for local errands, a business trip, or an extended family vacation. Hertz Car Rental, a globally recognized brand, offers a convenient neighborhood location on Lee Highway to cater to these diverse needs. This article aims to provide a clear, engaging, and informative overview of the Hertz Car Rental branch at 5714 Lee Hwy, Chattanooga, TN, detailing its services, accessibility, and what you can expect as a local user seeking a vehicle. We’ll delve into the specifics that matter most to ensure you're well-informed when considering your next car rental.

The Hertz Car Rental branch we are focusing on is strategically situated at 5714 Lee Hwy, Chattanooga, TN 37421, USA. This location on Lee Highway places it in a well-established commercial corridor of Chattanooga, making it easily accessible for a wide array of local residents. Lee Highway is a significant arterial road that connects various parts of the city, ensuring straightforward navigation to and from the rental office. For those driving their own vehicle to pick up a rental, the location typically offers dedicated parking, simplifying the exchange process.

While not an airport branch, its position on a major route means it’s relatively easy to access from different Chattanooga neighborhoods and provides direct routes to Interstate 75 and Interstate 24, facilitating travel across the city or into other parts of Tennessee and beyond. This accessibility makes it a practical choice for individuals who prefer to avoid airport traffic or who need a rental for non-travel related purposes within the local area, such as during vehicle repairs or temporary transportation needs.

Hertz is known for offering a comprehensive range of car rental services designed to meet varied customer demands. The Lee Highway location in Chattanooga provides these core offerings:

• Diverse Vehicle Fleet: Hertz typically maintains a broad selection of vehicles. You can usually choose from fuel-efficient compact cars perfect for daily commutes, comfortable sedans for business or leisure, spacious SUVs and minivans ideal for families or groups, and even specialty vehicles for unique needs. This variety aims to ensure you can find a car that perfectly suits your specific requirements and budget.
• Flexible Rental Durations: Whether you need a car for a single day, a week, or an extended monthly rental, Hertz offers flexible durations to align with your personal or professional schedule.
• Long-Term Rentals: For those who require a vehicle for several weeks or months, Hertz often provides competitive long-term rental solutions, which can be more cost-effective than continuous daily or weekly rentals.
• Insurance Replacement Rentals: A common service offered by neighborhood locations like this one is providing rental vehicles for customers whose personal cars are undergoing repairs after an accident or breakdown. They often work directly with insurance companies to streamline this process.
• Hertz Gold Plus Rewards Program: For frequent renters, joining the Gold Plus Rewards program can offer benefits like expedited service, bypassing the counter, and earning points towards free rental days. While a local branch, these benefits typically apply.

When considering Hertz Car Rental on Lee Highway, there are several features and aspects to highlight, including areas where customer experiences have varied.

• Vehicle Condition: Customers have reported that vehicles generally "ran fine" and got "good gas mileage." However, concerns have been raised about cleanliness and maintenance, with mentions of cars not being "well cleaned," being "past due for an oil change," or "out of washer fluid." One review even cited a car with "a half tank of gas (but they marked it was full) and it smelled like marijuana." This suggests that while the cars are functional, a thorough personal inspection upon pickup is highly recommended.
• Customer Service Interactions: This location has received mixed reviews regarding customer service. While some interactions might be positive, recurring themes in feedback include perceived "disinterested" staff, a lack of accountability for inconsistent information given by different employees (e.g., regarding adding additional drivers at other locations vs. only at the pick-up location), and staff asking customers to perform tasks like recording mileage and gas readings, which customers felt were "their job." This points to potential inconsistencies in service delivery and a need for renters to be proactive in confirming all policies and procedures.
• Additional Driver Policy: A key point highlighted by customers is that this specific "independent" Hertz location charges an extra fee to add a spouse as a driver, unlike "every other rental car company in Tennessee." This is a significant deviation from industry norms and corporate Hertz policies, which typically include spouses for free. Renters should confirm this policy directly and understand any associated costs upfront.
• Brand Recognition: Despite specific localized issues, the Hertz name itself carries a degree of recognition and trust. Customers often choose Hertz expecting a "well-respected brand," which sets a certain level of expectation for service and vehicle quality.

Given these points, while the convenience of the location and the functionality of the cars are positives, potential renters should approach with a high degree of preparedness: confirm all policies, especially regarding additional drivers and insurance, thoroughly inspect the vehicle, and proactively document its condition (e.g., fuel level, mileage, any existing damage) with photos or videos at both pick-up and return. This can help mitigate potential issues regarding vehicle condition and billing.

For direct communication with Hertz Car Rental on Lee Highway in Chattanooga, please use the following contact details:

• Address: 5714 Lee Hwy, Chattanooga, TN 37421, USA
• Phone: (423) 531-8610
• Mobile Phone: +1 423-531-8610

It is highly advisable to call ahead for specific inquiries, to confirm vehicle availability, clarify any unique branch policies (such as the additional driver fee for spouses), and discuss any special requirements you may have for your rental.

For residents of Chattanooga, Tennessee, Hertz Car Rental on Lee Highway offers a readily accessible and local option for their vehicle rental needs. Its convenient placement on a major thoroughfare makes it easy to reach from various parts of the city, providing a practical solution for those seeking a rental car outside of the airport environment. The availability of a diverse fleet caters to different purposes, from everyday errands to family road trips.

However, it is crucial for Chattanooga locals to approach this specific branch with a clear understanding of its operational nuances. While the vehicles generally perform well, past customer experiences highlight the absolute necessity of being proactive. Thoroughly inspect your rental car, document its condition (inside and out, including dashboard readings), and explicitly confirm all policies, particularly regarding additional drivers and fuel levels, to avoid unexpected charges or misunderstandings. If these steps are taken, and given its convenient location and connection to a major brand, Hertz Car Rental on Lee Highway can serve as a viable option for locals needing reliable transportation in and around Chattanooga.

Hertz Car Rental - Chattanooga Tn - Lee Highway

5714 Lee Hwy, Chattanooga, TN 37421, USA