Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW) Photos










Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW) Introduce
For anyone traveling to, from, or within the greater Chicago area, especially those utilizing Chicago Midway International Airport (MDW), having a reliable and efficient car rental service is paramount. Hertz Car Rental, a globally recognized leader in the transportation industry, provides a comprehensive and customer-centric experience right at the heart of Midway Airport. Their commitment to offering a diverse fleet, coupled with innovative services like the Gold Plus Rewards program, aims to make every journey for Illinois residents and visitors as smooth and enjoyable as possible.
Hertz Car Rental at Chicago Midway Airport is more than just a place to pick up a vehicle; it's a gateway to exploring Illinois and beyond with convenience and comfort. Catering to both leisure travelers and business professionals, Hertz offers a wide array of vehicles, from fuel-efficient compacts ideal for city driving to spacious SUVs for family adventures across the state. They understand that time is valuable, especially at an airport, and thus strive for efficient pick-up and drop-off processes. The emphasis on customer loyalty, particularly through their Gold Plus Rewards program, further enhances the rental experience, offering perks that streamline the process and add value for frequent renters.
Hertz Car Rental at Chicago Midway International Airport (MDW) is conveniently located at 5150 W 55th St, Chicago, IL 60638, USA. This address places it directly within Midway's consolidated Rental Car Facility, which houses all major car rental agencies serving the airport.
Accessibility to this location is specifically designed for ease of use for airport passengers and local Illinois residents alike. Upon arrival at Chicago Midway Airport, after collecting your luggage, customers can easily reach the Rental Car Facility via a complimentary shuttle bus service. These dedicated shuttles operate frequently (typically every 5-15 minutes, 24/7) from the lower level of the Arrivals area, usually near Door 2 or baggage carousel number 3, and provide a short, quick ride (approximately 4 minutes) directly to the facility. This ensures a seamless transition from your flight to your rental vehicle.
For locals in Illinois driving to the location, the 5150 W 55th Street address is well-connected by major roadways. Midway Airport is directly accessible from I-55 (Stevenson Expressway), a primary north-south corridor that links Chicago with southern Illinois. Additionally, major city arteries like Cicero Avenue and Archer Avenue provide straightforward routes from various Chicago neighborhoods and nearby suburbs. The clear signage within the airport and on surrounding roads guides visitors directly to the Rental Car Facility, making it a highly accessible point for picking up or returning a vehicle, whether you're flying in or just need a car for a local trip.
Extensive Vehicle Selection: Hertz offers a broad range of vehicle categories, including economy cars (e.g., Chevrolet Spark), compacts (e.g., Mazda 3 4-door), mid-size sedans (e.g., Chevrolet Malibu), full-size cars, various SUVs (e.g., Nissan Rogue, Chevrolet Equinox, Jeep Wrangler, Chevrolet Suburban), minivans (e.g., Chrysler Pacifica), and even specialty vehicles like luxury cars (e.g., Chrysler 300, Audi A4), convertibles, pickup trucks, and electric vehicles (EVs).
Hertz Gold Plus Rewards Program: This free loyalty program offers significant benefits, including skipping the counter at select locations and going directly to your pre-assigned car, earning points towards free rental days, and access to the Hertz Ultimate Choice® where members can select their vehicle from a designated zone.
Flexible Rental Periods: Customers can book rentals for various durations, from daily to weekly or even longer-term arrangements (Hertz Multi-Month), providing flexibility to suit different travel schedules.
Add-on Services and Products: Renters can enhance their rental with various optional services, such as GPS navigation systems (Hertz NeverLost®), child safety seats (infant, child, booster), Sirius XM Satellite Radio, Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), and Personal Accident Insurance (PAI).
Refueling Options: Hertz provides different options for refueling, including a Fuel Purchase Option (FPO) where the tank is prepaid, or customers can refuel the vehicle themselves before return to avoid additional charges.
One-Way Rentals: For travelers needing to pick up a car at Midway and return it to a different Hertz location within Illinois or another state, one-way rentals are available (additional fees may apply).
24/7 Roadside Assistance: Hertz typically offers 24/7 emergency roadside assistance for issues encountered during the rental period.
Rental Types for Specific Needs: Beyond standard leisure and business rentals, Hertz also offers vehicles for Uber and delivery services, box trucks & cargo vans, and specialized collections like the Ultimate Collection (Exotics).
Seamless Airport Experience: The prime location within Midway's Rental Car Facility and the efficient shuttle service ensure a remarkably smooth and quick transition from plane to rental car, a major advantage for both arriving travelers and locals.
Hertz Gold Plus Rewards Benefits: For frequent renters, the Gold Plus Rewards program significantly streamlines the process by allowing members to bypass the counter, choose their vehicle directly from a selection, and enjoy swift check-out and return. This no-fuss experience is a huge time-saver.
High Vehicle Standards: Customers often note the cleanliness and good condition of Hertz vehicles, contributing to a pleasant and reliable driving experience.
Professional and Courteous Staff: Reviews frequently praise the shuttle drivers and car lot staff for their politeness, helpfulness, and even humor, indicating a strong commitment to positive customer interaction.
Diverse Fleet for Every Occasion: The wide array of available vehicles, from economy models to SUVs and specialty cars, ensures that every customer can find a suitable option for their specific travel requirements across Illinois.
Address: 5150 W 55th St, Chicago, IL 60638, USA
Phone: (773) 735-7272
Mobile Phone: +1 773-735-7272
For Illinois residents, Hertz Car Rental at Chicago Midway International Airport represents an exceptionally suitable and advantageous option for all their car rental needs. While often perceived as a service primarily for air travelers, its convenient location and robust offerings make it equally valuable for locals throughout the state.
Whether you're a Chicago resident needing a temporary vehicle while yours is in the shop, planning a family vacation to a state park downstate, or a business professional requiring reliable transportation for meetings across the region, Hertz at Midway offers a seamless solution. The ability to access a wide range of well-maintained vehicles, coupled with the efficiency brought by the Gold Plus Rewards program (allowing members to skip lines and choose their car directly), makes the rental process notably smooth and stress-free. The positive feedback regarding their courteous and professional staff, including helpful shuttle drivers, further enhances the overall experience, ensuring that even the pick-up and drop-off are pleasant. For any Illinois local seeking a high-quality, convenient, and efficient car rental experience, Hertz at Chicago Midway Airport stands as a premier choice, ready to facilitate your journey with ease.
Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW) Details
Service options
- On-site services
Highlights
- Active military discounts
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW) Location
Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW)
5150 W 55th St, Chicago, IL 60638, USA
Hertz Car Rental - Chicago - Chicago Midway International Airport (MDW) Reviews
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★ 5★ 4★ 3★ 2★ 1The car rental experience with pick up and drop off were average. The people were polite and the interior of the car was clean. I give the location 4 stars. That said, FIVE STARS ⭐️⭐️⭐️⭐️⭐️ for the shuttle driver who was driving bus 1207 from the car return to the airport terminals at 2:30pm on 7/14/25. He was very kind, funny, and went out of his way to make our ride a great experience. His service included some clever songs as well as helpful messaging, and of course help with baggage too. I wish I'd caught his name so that I could share my appreciation with corporate.
Jul 14, 2025 · K. B.I’m a Hertz Gold member and had a trouble free experience renting from Hertz at this location. I highly recommend if you use Hertz you sign up for the gold membership. This allows you to skip the line and go directly to the car lot to pick up your car. We did that and it worked without a hitch we were able to select from approximately six vehicles in the designated area of the parking lot. The car was clean and checkout was smooth through the gate. Also upon return there were no issues and a Hertz employee checked us out within five minutes after parking and removing our bags. all in all it was no fuss no muss which is what you want in a car rental One thing to keep in mind at the Midway airport is you do have to take a shuttle bus ride approximately 10 minutes from the terminal to get to the car rental facility.
May 31, 2025 · marlo z.Horrible customer service. Mid-September 2024. I am a Gold Plus member, so when I arrived, they directed me to go straight pickup my car. At the exit gate, right after picking up the car, the attendant asked me to give him my driver license and a different credit card than the one I had on file, which I did. I heard the attendant call some number and obtain a kind of pre-authorization code. Then he seemed lost, like he had done something wrong. That is when all the problems started. I found out that they ran my card, the bank held the money, and they kept claiming they had not received the money yet. Even after I called the credit card company, put them on speaker, and showed the transaction on my mobile app, they would not give me my reserved car. And they asked me to go through the same process with another credit card again, which I refused, asking that they fix the issue first. They told me to wait 24 hours for the issue to be fixed (I was on a 2-day trip to Chicago).It's unfortunate that they do not take ownership of their own mistakes, and they do not seem to provide proper training to their new team members. The most surprising part of my bad experience with them was that different people claimed to be the top site manager, and each of them would not let me speak to a person that could better help me. I do Not recommend this branch, unless they have changed the management team.
Oct 19, 2024 · marc kofiThere was an issue with my online reservation. Heidi at check-in took great care of my problem and had me on my way very quickly. She's one of the best customer service people I've ever worked with. If I find myself in Chicago again and needing a vehicle I will certainly use this Hertz again.
Jul 10, 2025 · Jeff FordI reserved a minivan months ahead of our trip. I received an email the day before to go straight to the lot, our car would be ready and we could skip the line. We arrive with 4 hungry, tired children to pick up the minivan, only to see the minivan in the parking lot, but not assigned to us. Back inside with the whole troop to fix this small problem. Nope, for 1.5 hours they cannot figure out how to assign the minivan sitting 60 feet away to my reservation. They finally assign us the van, only for me to go back out to find out is gone. They get it back but it has horrible noises. I think the mechanic had picked it up for repairs, but they gave it to us instead of giving us a fully functional vehicle. Thankfully it didn't die on us. Then they charged me $200 more than my reservation. I sent feedback explaining the entire headache asking for customer support, but no one bothered to call me back. Not a great experience. I've never been treated this way at Avis or Enterprise. No one from Hertz seems to care.
Aug 19, 2024 · J H
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