Hertz Car Rental - Clifton - Broad Street HLE

- 593 Broad St, Clifton, NJ 07013

For residents across New Jersey, securing a reliable and convenient car rental is a common necessity. Whether it’s for a temporary replacement while a personal vehicle is undergoing maintenance, a business trip, or simply for leisure travel within the Garden State, access to a reputable car rental service is invaluable. Hertz, a globally recognized leader in the car rental industry, operates a branch in Clifton, NJ, known as Hertz Car Rental - Clifton - Broad Street HLE. This article provides a comprehensive overview of this specific Hertz location, detailing its services, accessibility, and critically, incorporating real customer feedback to give New Jersey locals a transparent view of what to expect.

Hertz generally boasts an extensive fleet and a broad network of locations, underpinned by a popular rewards program. The Clifton branch aims to serve the community in Passaic County and surrounding areas, offering a variety of vehicles to suit different needs. However, the quality of service and overall customer experience can vary significantly from one branch to another, even within the same major brand. Therefore, for New Jersey locals, understanding the specifics of this Clifton location is paramount to making an informed decision about their car rental needs.

This overview will offer a balanced perspective, acknowledging Hertz’s standard offerings while directly addressing the concerns raised by customers regarding this particular branch. The objective is to equip potential renters with the insights necessary to weigh the benefits of a large brand against the reported experiences at this specific location, helping them determine if it aligns with their expectations for their next car rental.

Hertz Car Rental - Clifton - Broad Street HLE is located at 593 Broad St, Clifton, NJ 07013, USA. Broad Street is a significant thoroughfare in Clifton, a city within Passaic County, New Jersey. This location provides relatively straightforward access for residents of Clifton and neighboring towns.

Broad Street connects to various local roads and offers reasonable proximity to major highways. While not directly on an interstate, its position within a commercial area of Clifton means it is identifiable and can be reached with relative ease by car. For customers needing a rental while their personal car is being serviced in the local area, or for those in Clifton who require a temporary vehicle, the branch's central location on Broad Street offers practical convenience.

The branch operates during standard business hours: Monday to Friday from 7:30 AM to 5:30 PM, and Saturday from 7:30 AM to 4:00 PM, remaining closed on Sundays. This schedule provides ample opportunity for pickups and returns throughout the work week and on Saturday mornings, catering to typical local needs. Hertz also offers a free pick-up and return service at its Local Edition (HLE) locations for destinations within a 15-minute drive, provided customers call at least 24 hours in advance. This can greatly enhance accessibility for New Jersey locals without immediate transportation to the branch.

Hertz, including its Clifton - Broad Street HLE location, generally provides a wide array of car rental services designed to cater to diverse customer requirements.

• Diverse Vehicle Fleet: Customers can typically choose from an extensive selection of vehicle classes, which may include:

  • Economy and Compact cars (e.g., Ford Focus, Mazda 3 4-door, Chevrolet Spark) for budget-friendly and fuel-efficient travel.
  • Mid-size and Full-size sedans (e.g., Chevrolet Malibu) offering more comfort and space for families or longer trips.
  • SUVs (e.g., Nissan Rogue, Chevrolet Equinox) suitable for varied terrain, more luggage, or larger groups.
  • Minivans (e.g., Ford Transit 12-passenger van) for maximum passenger and cargo capacity.
  • Luxury and premium vehicles for special occasions or an upgraded driving experience.
  • Electric Vehicles (EVs) for an environmentally conscious and modern driving experience.
  • Trucks and cargo vans for moving or commercial needs.

• Short-Term and Long-Term Rentals: They accommodate various rental durations, from a single day to several weeks or even months, catering to temporary vehicle needs, vacations, or extended projects.

• Insurance Replacement Rentals: A common service for customers whose personal vehicles are being repaired due to accidents or mechanical issues, often working directly with insurance providers.

• One-Way Rentals: The option to pick up a vehicle at this Clifton location and drop it off at a different Hertz branch (or vice versa) offers flexibility for travel plans.

• Optional Add-ons: Customers can enhance their rental with extras such as GPS navigation, child safety seats (infant, child, or booster seat, which can be free for AAA members), and various protection plans (e.g., Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), Roadside Assistance).

• Hertz Gold Plus Rewards Program: A loyalty program that provides benefits like expedited service, bypassing the counter at over 1,000 locations worldwide, vehicle upgrades (subject to availability), earning points towards free rental days, and special discounts for AAA members (e.g., additional qualified AAA drivers are free, reduced fee on Hertz NeverLost® GPS rental).

• Refueling Options: Hertz offers flexibility regarding fuel, allowing customers to prepay for a full tank (no refund for unused fuel), return with a full tank, or have Hertz refuel for a charge.

While Hertz as a global brand offers a wide array of features, it is crucial to consider how these translate to the customer experience at specific local branches, as highlighted by actual customer reviews for the Clifton - Broad Street HLE location.

• Brand Recognition and Rewards Program: A significant highlight of renting from Hertz is the strength of the brand and its highly-regarded Hertz Gold Plus Rewards program. Many customers, as noted in the reviews, continue to use Hertz overall because of its benefits, such as expedited service and earning free rental days.

• Diverse and Maintained Fleet: As a major rental company, Hertz generally provides a fleet of well-maintained vehicles across various classes, ensuring that customers have options ranging from economical sedans to larger vans and SUVs to suit their specific travel needs.

• Convenient Local Access: The location on Broad Street in Clifton, coupled with the potential for free local pick-up and drop-off services, offers a practical and convenient solution for residents in the immediate area.

• Customer Service Concerns: The most critical highlight from the provided customer reviews pertains to the branch's customer service:

  • "Very Nasty" Counter Staff: One review explicitly states, "The lady behind the counter is very nasty." This direct feedback indicates a significant issue with the demeanor and professionalism of staff at the front line, which can severely impact a customer's experience.

  • Negative Interaction with Specific Staff: Another review describes being "charged for gas when I filled up the tank prior to returning" and cites an unhelpful response from a staff member named Carlos, who "cared less and did absolutely nothing." This points to both potential billing discrepancies and a lack of accountability or willingness to resolve customer issues effectively.

  • Recommendation to Avoid the Location: The strong sentiment of "It’s worth going a few miles away to avoid this location" and "not a place I would recommend or go to again" suggests that these negative experiences are severe enough to deter repeat business and warrant seeking alternatives, even within the same brand.

• Fuel Policy Issues: The review mentioning being charged for gas despite filling the tank highlights a potential issue with the branch's adherence to or communication about Hertz's standard fuel policy (return with a full tank or be charged for refueling service). This type of billing discrepancy can lead to significant customer dissatisfaction.

To make a reservation or for any inquiries, you can contact Hertz Car Rental - Clifton - Broad Street HLE using the following details:

Address: 593 Broad St, Clifton, NJ 07013, USA

Phone: (973) 777-1879

Mobile Phone: +1 973-777-1879

For residents of Clifton and surrounding areas in New Jersey, Hertz Car Rental on Broad Street presents a readily available option due to its strong brand recognition and convenient local presence. The ability to utilize the widespread Hertz rewards program and access a diverse fleet of vehicles can be appealing for many. Furthermore, the option for a free local pick-up service, a hallmark of Hertz's neighborhood locations, significantly enhances convenience for locals who might not have immediate transportation to the branch.

However, it is crucial for New Jersey locals to approach this particular Hertz branch with informed awareness, given the direct and strong negative feedback from previous customers. The reviews explicitly point to significant concerns regarding staff demeanor, with descriptors like "very nasty" and observations of unhelpful attitudes. The alleged issue of being charged for fuel despite returning the tank full is also a red flag for potential billing discrepancies and a lack of satisfactory customer resolution.

While the underlying Hertz brand offers valuable services and a loyalty program, the consistent negative feedback regarding the customer service at this specific Clifton location suggests that the in-person experience might fall short of expectations. For locals who prioritize a seamless and respectful interaction with staff, and absolute clarity on billing, it might be "worth going a few miles away to avoid this location," as one customer suggested. Ultimately, if a local needs a rental from Hertz, and this location is the most convenient, they should manage their expectations regarding service and be diligent in documenting vehicle condition and fuel levels upon pickup and return to avoid potential issues. For many, the benefits of the Hertz brand might outweigh the reported local issues, but for others, the negative experiences could warrant seeking alternative rental solutions in the broader New Jersey area.

Hertz Car Rental - Clifton - Broad Street HLE

593 Broad St, Clifton, NJ 07013, USA