Hertz Car Rental - Fontana - Sierra Avenue

- 9714 Sierra Ave. Unit 104, Fontana, CA 92335

Hello, Californians! For those of us navigating the vast and diverse landscapes of our Golden State, having access to reliable transportation is more than a convenience—it's often a necessity. Whether you're heading to a work meeting, embarking on a family vacation, or simply need a temporary ride while your personal vehicle is in the shop, car rental services play a crucial role. Today, we're focusing on a well-known name in the industry: Hertz Car Rental, specifically their branch located at 9714 Sierra Ave. Unit 104, Fontana, CA 92335, USA. This guide is tailored for you, the local user in California, to provide an in-depth, factual overview of what this particular Hertz location offers, helping you make informed decisions for your car rental needs.

Hertz is a globally recognized brand, synonymous with car rental services, offering a wide array of vehicles and rental solutions. The Fontana - Sierra Avenue location serves as a key access point for residents and visitors within the Inland Empire, including cities like Rancho Cucamonga, Rialto, San Bernardino, and beyond. Understanding the specifics of this branch, including its services, accessibility, and particularly, insights from real customer experiences, is vital for a smooth rental process.

While the appeal of a major brand's extensive fleet and widespread availability is undeniable, it's always prudent to delve into the localized operational aspects. Our goal is to equip you with comprehensive and factual information, enabling you to anticipate potential scenarios and ensuring your next car rental from Hertz in Fontana contributes positively to your journey across California. We'll explore the services they offer, highlighting features that might be beneficial, and critically examining feedback that could impact your experience.

The Hertz Car Rental branch in Fontana, California, is located at 9714 Sierra Ave. Unit 104, Fontana, CA 92335, USA. This address places it conveniently within the city of Fontana, a significant and rapidly growing urban center in the heart of the Inland Empire region of Southern California. Its position on Sierra Avenue, a major north-south arterial road, provides excellent accessibility for both local residents and those traveling through the area.

Sierra Avenue is a well-traveled thoroughfare in Fontana, making the Hertz office relatively easy to locate and access. The unit number (104) indicates it might be part of a larger commercial complex or strip mall, which often implies readily available parking for customers needing to leave their personal vehicles while picking up a rental. Its proximity to other commercial establishments on Sierra Avenue also adds to its convenience.

For those commuting from other parts of the Inland Empire, such as Rialto, Rancho Cucamonga, or even San Bernardino and Riverside, the Fontana location benefits from its close proximity to major freeways. Interstate 10 (I-10), a critical east-west corridor in Southern California, is nearby, ensuring that reaching the Hertz branch is a relatively efficient process. Similarly, access to other regional routes helps connect the branch to a broader range of communities.

While this location is not directly at an airport, it serves as a crucial "neighborhood" branch, catering to the everyday rental needs of the local population. This includes individuals needing a temporary car while theirs is being repaired, those planning local day trips, or residents needing an extra vehicle for specific purposes. The overall accessibility of the Fontana - Sierra Avenue branch underscores its role as a key local resource for vehicle rentals within the dynamic and expansive Inland Empire region of California.

Hertz Car Rental at 9714 Sierra Ave. Unit 104, Fontana, CA 92335, USA, offers a standard suite of services typical of a major car rental corporation, designed to meet a variety of customer needs.

• Daily, Weekly, and Monthly Rentals: Customers have the flexibility to rent vehicles for short-term daily needs, extended weekly trips, or long-term monthly rentals, accommodating various travel durations and purposes.
• Diverse Vehicle Fleet: Hertz provides a wide selection of vehicle categories to suit different preferences and requirements. This commonly includes:
  • Economy and Compact Cars: Ideal for fuel efficiency and city driving (e.g., Mazda 3 4-door, often noted as a popular choice at this location).
  • Mid-size and Full-size Sedans: Offering more comfort and space for longer journeys (e.g., Chevrolet Malibu).
  • SUVs (Small, Standard): Suitable for families or those needing more cargo space (e.g., Nissan Rogue).
  • Electric Vehicles (EVs): For customers interested in a greener option.
  • Specialty Vehicles: Including options from their "Ultimate Collection" (exotics) or "Shelby" rentals at select locations, though availability at neighborhood branches can vary.
• Hertz Gold Plus Rewards Program: This loyalty program offers expedited service, allowing members to bypass the counter at many locations, earn points for free rental days, and access special offers and discounts.
• AAA Member Benefits: Hertz partners with AAA to offer exclusive benefits to members, which may include discounts on base rates (up to 20%), waived young renter fees (for ages 20-24), free use of child seats, free additional qualified AAA drivers, and free Hertz Gold Plus Rewards membership.
• One-Way Rentals: For customers needing to pick up a vehicle in Fontana and return it to a different Hertz location, offering flexibility for road trips or inter-city travel.
• Optional Add-ons and Protections: Renters can enhance their experience with optional add-ons like GPS navigation systems, child safety seats, and various protection plans (e.g., Loss Damage Waiver - LDW, Liability Insurance Supplement - LIS, Personal Accident Insurance - PAI, Personal Effects Coverage - PEC).
• 24/7 Roadside Assistance: All rentals are typically backed by 24/7 roadside assistance for unexpected issues like mechanical breakdowns.
• Debit Card Policy: While Hertz generally accepts debit cards, specific requirements and restrictions often apply, which should be confirmed directly with the branch. A valid driver's license and an acceptable charge card are typically required.

Hertz Car Rental in Fontana, CA, offers several features and highlights that are characteristic of a major rental company, though customer experiences at this specific location should be considered for a complete picture.

• Brand Recognition and Extensive Network: As a global brand, Hertz offers the assurance of a large operational network, making reservations easy via their website or app, and providing flexibility for one-way rentals across their numerous locations in California and beyond. This widespread presence is a significant convenience.
• Diverse and Updated Fleet: Hertz is generally known for maintaining a diverse fleet, offering various vehicle classes to suit different needs, from economy cars for budget-conscious renters to SUVs for families and specialty vehicles. This wide selection is a key feature, allowing customers to find a vehicle that best fits their specific travel requirements. Information suggests common availability of models like Mazda 3 4-door, Nissan Rogue, and Chevrolet Malibu, with Tesla Model Y also listed as available.
• Loyalty and Partnership Programs: The Hertz Gold Plus Rewards program and benefits for AAA members are significant highlights. These programs offer perks such as expedited service, discounts, waived fees (like young renter or additional driver fees for AAA members), and free rental days, providing added value for frequent renters or AAA members.
• Online and App-Based Management: The ability to manage reservations, view details, and even check in via the Hertz website or app offers a streamlined and modern rental experience, contributing to customer convenience.
• Local Presence for Home City Needs: This Fontana branch specifically serves the "neighborhood" market, making it suitable for locals needing a replacement vehicle while theirs is in the shop, or for general local use, rather than exclusively catering to airport travelers. Its operating hours (Monday-Friday 8 AM - 5 PM, Saturday 9 AM - 12 PM, Closed Sunday) align with typical local business hours.

However, it is crucial for potential renters to consider the specific customer feedback regarding this Fontana - Sierra Avenue location:

• Significant Customer Service Concerns: Reviews highlight severe issues with staff, particularly the manager, citing rude behavior, unprofessionalism, and a lack of customer service. Allegations of "scamming," forcing upgrades, and lying about payment policies and vehicle status ("repo statues") are very serious and indicate a potentially negative experience.
• Vehicle Availability Discrepancies: A recurring complaint is that reserved vehicles are often not available, forcing customers to take "whatever they have" and deal with "associated inconveniences." This can lead to frustration and disruption of travel plans.
• Communication Issues: Lack of civil conversation and employees "cutting off" customers, as described, point to poor communication practices, making it difficult for customers to resolve issues or understand policies.

For inquiries, reservations, or assistance with your car rental needs at the Hertz Car Rental branch on Sierra Avenue in Fontana, CA, please use the following contact details:

• Address: 9714 Sierra Ave. Unit 104, Fontana, CA 92335, USA
• Phone: (909) 427-0684
• Mobile Phone: +1 909-427-0684

It is strongly recommended to call the branch directly to confirm vehicle availability, clarify all rental terms, and verify any specific details regarding reservations, particularly given the noted customer feedback.

For locals in California, especially those residing in the bustling Inland Empire, Hertz Car Rental at 9714 Sierra Ave. Unit 104 in Fontana can be a viable option for their car rental needs. However, it's crucial for prospective renters to approach this location with a clear understanding of both its brand-level benefits and specific local challenges.

The suitability for locals primarily stems from its convenient location within Fontana. Situated on a major avenue, it offers easy access for residents of Fontana, Rialto, and neighboring communities. This makes it a practical choice for "home city" rentals – situations where a local needs a temporary vehicle because their own car is in the shop, for local errands, or for short trips around the region. Its proximity to major freeways also allows for relatively easy connection to other parts of Southern California.

Furthermore, as part of the global Hertz network, this branch benefits from the company's extensive fleet variety. Locals can typically find a range of vehicles, from fuel-efficient economy cars for daily commutes to more spacious SUVs for family outings or larger transportation requirements. The existence of loyalty programs like Hertz Gold Plus Rewards and specific benefits for AAA members can also offer value for frequent renters, providing discounts and expedited service that can be advantageous over time.

However, the recent customer reviews highlight significant concerns that locals should seriously consider. Allegations of unprofessional behavior from management, forced upgrades, and issues with car availability indicate that the actual experience at this specific branch may fall short of the general Hertz brand promise. Customers have reported unexpected problems with billing and unhelpful interactions.

Therefore, while Hertz Fontana - Sierra Avenue offers the convenience of a recognized brand and a diverse fleet in a accessible location, locals are advised to exercise extreme caution. It is highly recommended to confirm all aspects of the rental, including vehicle availability, pricing, and insurance details, directly with the branch beforehand, and to meticulously document the condition of the vehicle upon pick-up and return. By being proactive and prepared, locals can still potentially utilize this branch for their rental needs, but awareness of past customer experiences is key to managing expectations and minimizing potential issues.

Hertz Car Rental - Fontana - Sierra Avenue

9714 Sierra Ave. Unit 104, Fontana, CA 92335, USA