Hertz Car Rental - Highland Park - North Skokie Valley Road Photos










Hertz Car Rental - Highland Park - North Skokie Valley Road Introduce
For residents of Illinois, having convenient access to car rental services is often a key part of navigating daily life, managing unexpected transportation needs, or facilitating leisure travel across our diverse state. This article will provide a clear and informative overview of Hertz Car Rental, specifically the branch located at 40 Skokie Valley Rd in Highland Park. We will delve into its location, the services it aims to offer, and important considerations for local users seeking car rental solutions in the Illinois region, drawing insights from real customer experiences to provide a balanced perspective.
The vast and varied landscape of Illinois, from the bustling metropolitan areas to the serene suburban communities and picturesque natural preserves, often calls for flexible and reliable transportation. While public transport networks serve some areas well, the freedom and efficiency of a personal vehicle remain paramount for many daily activities and longer journeys. Car rental agencies, such as Hertz, play a crucial role in bridging this gap, offering solutions for a multitude of scenarios. Whether you need a temporary car while yours is in the shop, a larger vehicle for a family outing to the Illinois State Fair, or simply an extra set of wheels for an important event, local car rental branches strive to provide options. This piece will focus on the Highland Park location, exploring its accessibility, typical vehicle range, and what local customers have experienced, to offer a factual account for Illinois residents.
Hertz Car Rental is located at 40 Skokie Valley Rd, Highland Park, IL 60035, USA. This address places it along a prominent thoroughfare in Highland Park, making it relatively accessible for residents of Highland Park and surrounding North Shore communities in Illinois, such as Deerfield, Glencoe, and Northbrook. Skokie Valley Road (US Route 41) is a major north-south arterial, providing straightforward access to and from the rental office. Its proximity to other key roadways in the area ensures that customers from various parts of the Chicagoland suburbs can reach the location with reasonable ease. This strategic positioning aims to facilitate a smooth pick-up and drop-off experience for local customers.
The accessibility of this Hertz branch is designed to cater to a broad demographic within Illinois. Whether you are a local professional needing a rental for business travel, a family looking for a vehicle for a weekend getaway to Lake Geneva, or an individual dealing with a car repair, the Highland Park location's ease of access is a key factor. While specific public transportation direct to the doorstep may vary, Highland Park is served by Metra's Union Pacific North Line, and local bus routes or ride-sharing services can connect customers from the train station to the rental office, offering options for those without immediate vehicle access.
Services Offered:
- A diverse fleet of vehicles typically available, including economy cars, sedans, SUVs, minivans, and potentially specialty vehicles (availability may vary by location and demand). Popular car types at this location have included the Ford Focus, Nissan Rogue, and Mazda 3 4-door.
- Flexible rental periods, accommodating daily, weekend, and monthly rentals to suit both short-term requirements and extended transportation needs.
- Optional add-ons such as GPS navigation systems (AAA members may receive a reduced fee on Hertz NeverLost® GPS rental of $6.99 per day) and child safety seats (AAA members may receive FREE use of one child, infant or booster seat).
- Various protection plans and insurance coverage options available for purchase, designed to provide peace of mind during the rental period.
- Hertz Gold Plus Rewards® membership for expedited service and earning points, with AAA members potentially receiving a FREE membership and a FREE rental day.
- Acceptance of major credit cards for reservations and deposits.
- Free Unlimited Mileage on most rentals, particularly beneficial for AAA members, allowing extensive travel throughout Illinois and beyond without mileage concerns.
- Ability to add additional qualified AAA drivers for FREE, saving on daily fees.
- Support for various rental types including Uber Rentals, Box Trucks & Cargo Vans, Electric Vehicles, and more.
Features / Highlights:
- Convenient Location: Situated on North Skokie Valley Road, making it accessible for residents of Highland Park and surrounding North Shore communities.
- Potential for Excellent Service: One customer reported an "overall great experience," noting the car was "ready when we came," the "store is nice and clean," and the staff member at the counter was "very quick and helpful." This suggests the potential for highly efficient and positive interactions.
- AAA Member Benefits: Hertz offers significant benefits for AAA members, including discounts on base rates (up to 20%), free child seats, free additional drivers, and a reduced GPS rental fee.
- Diverse Fleet: While individual car availability can fluctuate, Hertz generally maintains a wide array of vehicles to meet different customer needs.
- Online Booking: Easy to reserve online, allowing customers to plan their rentals in advance.
Contact Information:
Address: 40 Skokie Valley Rd, Highland Park, IL 60035, USA
Phone: (847) 579-0208
Mobile Phone: +1 847-579-0208
Conclusion: Why this place is suitable for locals:
For residents of Illinois, particularly those in Highland Park and the surrounding North Shore suburbs, Hertz Car Rental at 40 Skokie Valley Rd offers the potential to be a suitable option for their car rental needs. However, it is crucial for local users to be aware of the mixed customer experiences reported to ensure a smoother rental process. While one customer had an "overall great experience," praising the readiness of the car, cleanliness of the store, and helpfulness of the staff, another reported a highly problematic encounter. This customer arrived to find the location "completely closed—signs removed, doors locked, no notice or warning whatsoever" despite having a reservation, and faced unhelpful customer service when trying to resolve the issue.
This stark contrast in experiences highlights the importance of proactive measures for locals considering this Hertz branch. While the positive review points to the potential for efficient service and well-prepared vehicles, the negative review underscores significant reliability concerns, particularly regarding branch operations and communication. Therefore, for Illinois residents, Avis Car Rental in Naperville, with its convenient location and wide range of vehicles, can meet various transportation demands. It is particularly well-suited for those needing a vehicle for a driving test, a special event, or short-term local travel, given the potential for top-condition cars and helpful staff, as evidenced by positive reviews. However, to ensure the best possible experience, locals are strongly advised to:
- Confirm branch operating status directly by phone before heading to the location, especially if traveling a significant distance or during non-peak hours/days, to avoid arriving at a closed office.
- Maintain clear records of reservations and any communications with Hertz.
- Be prepared to contact central customer service if issues arise, though it's important to note the previous customer's difficulty with this avenue.
- Leverage AAA membership benefits if applicable, as these can provide significant savings and additional services.
Despite the reported inconsistencies, Hertz, as a major rental company, does offer a wide range of vehicles and services that can cater to various local needs, from daily commutes to special events or extended temporary vehicle requirements. By being informed and taking precautionary steps, Illinois residents can navigate their rental experience at Hertz on Skokie Valley Road, aiming for the positive service that some customers have enjoyed, and ultimately securing the transportation flexibility they need within the state.
Hertz Car Rental - Highland Park - North Skokie Valley Road Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Highland Park - North Skokie Valley Road Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Highland Park - North Skokie Valley Road Location
Hertz Car Rental - Highland Park - North Skokie Valley Road
40 Skokie Valley Rd, Highland Park, IL 60035, USA
Hertz Car Rental - Highland Park - North Skokie Valley Road Reviews
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★ 5★ 4★ 3★ 2★ 1The customer service from Hertz was hands down the worst I’ve ever experienced. I arrived at the location to pick up my reservation, only to find the building completely closed—signs removed, doors locked, no notice or warning whatsoever.I called customer service to figure out what to do, and the representative spent five minutes arguing with me that the location wasn’t closed—as I sat in the empty parking lot staring at the shuttered building. No apology. No help. No courtesy.Honestly, this made Xfinity’s customer service look stellar by comparison.Suffice it to say, I won’t be renting from Hertz again—and I strongly suggest others think twice before doing so.
Jun 10, 2025 · Arlo BrickCanOverall great experience, the car was ready when we came, the store is nice and clean. The staff member at the counter was very quick and helpful. Highly recommend the great service at this Hertz Local Edition!
Oct 20, 2022 · Levi MoscowitzI paid in full for my reservation, but they canceled my order and refused to refund me. This also led to additional expenses for me. It's really unfair to consumers!We booked a Model 3 for two days in advance through the Hertz official website, as our car was rear-ended and needed repairs. When we arrived at the store on April 9th to pick up the car, we were informed that there were no cars available for us. This was completely unacceptable as we had also scheduled to have our own car serviced that day. Not having a car would disrupt all our plans! We explained our situation and requested a Tesla because our own car is a Tesla, but the branch manager displayed racial discrimination, stating that there were no cars available and refusing to offer an upgrade to another model. They could only offer to cancel our reservation. However, we had already paid in full! Moreover, two days in advance, the availability of this model at the store should have been very clear. If it wasn't available, why list it on the official website for customers to book?Due to the dishonest attitude of this store, we had no choice but to cancel our reservation and drive to Chicago to rent a car on the spot. However, because we rented the car on the same day, the price was already higher than if we had booked in advance, resulting in us having to rent at a premium.
Apr 16, 2024 · Neve LiDoes what it says on the box. Rent cars there! Which they did. Little customer engagement which doesn’t help. There’s also a big health warning about charges for returning a vehicle dirty with a hefty fine to pay. Convenient location and car was first class and returned spotless.
Aug 21, 2024 · John BurkeI rented a car from Hertz under the assurance from associates that I would receive a refund if the car was returned early. I returned the car one week early (didnt need it anymore), expecting a refund for the unused time. However, Hertz refused to issue the refund, citing their prepaid rate Terms and Conditions. Shockingly (sarcasm), the no-refund policy was buried within these terms, not clearly disclosed during the booking process or on the receipt. My experience with Hertz has been deeply disappointing, and I advise others to steer clear if they expect honesty and fair treatment in their transactions.
Mar 21, 2024 · NIcole M. Ramirez
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