Hertz Car Rental - Houston - South Main Street Photos










Hertz Car Rental - Houston - South Main Street Introduce
For residents of Houston and visitors to the Texas region, having a reliable and conveniently located car rental service is essential for navigating the sprawling city and the vast Lone Star State. The Hertz Car Rental location on South Main Street serves as a key neighborhood agency, offering a variety of vehicles to meet diverse transportation needs, from short-term leisure rentals to essential business and utility vehicle requirements. Known for being part of a globally recognized brand, this specific location aims to provide a comprehensive and accessible rental experience, featuring onsite services that cater to local customers.
This Hertz branch, situated conveniently on 9150 S Main St, is positioned to serve a broad community, including those in the Medical Center area, and offers the brand's standard fleet of automobiles. This includes common car classes such as economy, compact, midsize, and full-size sedans, as well as SUVs like the popular Nissan Rogue. Crucially, the location also specifies an availability for Cargo Van rental, making it a valuable resource for local businesses, residents undertaking a move, or anyone needing commercial-grade space without committing to a full-sized truck rental.
The experience at any car rental agency is multifaceted, combining the quality of the fleet with the efficiency of the on-site service. Publicly available information highlights several customer-focused benefits provided by this Hertz location, such as dedicated discounts for active military personnel and essential accessibility features for all customers. These points suggest a commitment to accommodating a wide array of Houston community members. However, prospective renters should be mindful that like many high-demand car rental locations, particularly neighborhood branches, this one has faced challenges with vehicle availability and reservation fulfillment, which have led to documented instances of customer frustration. Therefore, confirming reservation details and vehicle class well in advance is highly recommended to ensure a smooth pickup process.
Choosing this Hertz branch means opting for the assurance of a major, national brand with the local convenience of a neighborhood location, perfectly situated for those living or working in the southwest and central areas of Houston, providing a functional solution for your travel requirements in Texas.
The Hertz Car Rental branch is strategically located on South Main Street in Houston, placing it within easy reach of several key metropolitan areas. The address positions it well for customers in the Westbury, Willowbend, and Meyerland neighborhoods, and its proximity to the Texas Medical Center and the NRG Park complex makes it a convenient option for temporary assignments, events, and essential personal travel in these districts.
The exact location details are as follows:
- Address: 9150 S Main St, Houston, TX 77025, USA
- Wheelchair Accessible Entrance: Ensures easy entry and exit for all customers.
- Wheelchair Accessible Parking Lot: Provides convenient and compliant parking right at the facility.
- On-site Parking: Available for customers to leave their personal vehicle while renting.
As a full-service car rental agency under the Hertz brand, this South Main Street branch provides a comprehensive range of rental options to the Houston market. Their services are designed to address both standard travel needs and specialized utility requirements.
Core services available at this Houston location typically include:
- Wide Vehicle Selection: Offering standard car classes, including small sedans, mid-size cars, large sedans, SUVs (like the commonly rented Nissan Rogue), and minivans, suitable for various Texas road trips, commuting, and family travel.
- Cargo Van Rental: A specialized offering that provides commercial-grade utility vehicles for moving large items, local delivery needs, or personal/business transportation of equipment.
- Onsite Services: Providing a dedicated physical location for direct customer interaction, vehicle inspection, paperwork completion, and immediate addressing of rental needs.
- Payment Flexibility: Accepting various forms of payment, including both major Credit Cards and Debit Cards, which expands accessibility for local renters. Note that debit card usage may be subject to specific age and reservation requirements, as is standard practice for Hertz.
- Insurance Replacement Rentals: Often serving as a local resource for customers who need a temporary vehicle while their personal car is undergoing repairs following an accident.
The unique highlights and customer-focused features of the Hertz Car Rental on South Main Street are designed to add value and convenience for the local Texas user base. These features highlight specific areas where the branch provides added benefits.
The main highlights of this car rental location are:
- Active Military Discounts: Acknowledging and providing special pricing or benefits to active members of the military, a valuable benefit for the large military community in Texas.
- High Accessibility Standards: Providing both a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot, ensuring the facility is physically welcoming to all customers.
- Utility Vehicle Availability: Offering the critical option of Cargo Van rental, distinguishing it from locations that only carry passenger vehicles.
- Neighborhood Convenience: Its location outside of major airport terminals makes it a more convenient option for Houston residents who need a quick, localized rental without the added time and cost associated with airport pickups.
- Established Brand Reliability: Operating under the internationally recognized Hertz name, providing customers with an expectation of professional standards, maintenance quality, and a large support network.
To ensure a smooth rental process, especially when booking specialized vehicles like cargo vans or arranging accessibility services, direct contact with the South Main Street branch is advisable. It allows local users to confirm vehicle availability and specific pickup details before arrival.
The contact information for the Hertz Car Rental - Houston - South Main Street location is:
- Address: 9150 S Main St, Houston, TX 77025, USA
- Primary Phone: (713) 669-1124
- Mobile Phone: +1 713-669-1124
Customers should note that neighborhood locations typically have set business hours (often closing earlier on weekdays and having limited or no hours on Sundays), so calling ahead is crucial, especially for Saturday pickups or returns.
Choosing the Hertz Car Rental on South Main Street is most worthwhile for Texas residents and visitors who fall into specific customer categories and who take proactive steps to manage their booking. The primary value lies in its specialized features and localized access.
You should consider this location if you are an active military member, as the specific discount offered is a tangible benefit that should be utilized. Furthermore, if you require a commercial-style vehicle, the Cargo Van rental service is a major draw, offering an essential utility option that is not always available at every Hertz neighborhood branch in Houston. Finally, the confirmed Wheelchair Accessible Entrance and Parking make this location a favorable choice for any renter needing enhanced physical accessibility features.
However, potential users must acknowledge the highly competitive and sometimes strained environment of neighborhood car rentals, which is common in large metropolitan areas like Houston. Customer feedback has highlighted significant issues with reservation fulfillment and vehicle class guarantees. To ensure a positive experience, Texas users are strongly advised to:
- Call the branch directly (713-669-1124) the day before or morning of the rental to re-confirm that the specific vehicle class, or an acceptable alternative, is physically available on the lot.
- Be prepared to be flexible with the exact make or model, especially during peak travel times.
- Arrive early in the day to minimize potential waiting times and to secure the reserved vehicle before the day’s demand further depletes the inventory.
Hertz Car Rental - Houston - South Main Street Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Houston - South Main Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Parking
- On-site parking
Hertz Car Rental - Houston - South Main Street Location
Hertz Car Rental - Houston - South Main Street
9150 S Main St, Houston, TX 77025, USA
Hertz Car Rental - Houston - South Main Street Reviews
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★ 5★ 4★ 3★ 2★ 1Have never felt discriminated in my entire life until now. We went to this Hertz location at South Main St. after Westin Galleria called me up and told me they have no car even when I have a confirmed reservation. Hertz chat agent made a new reservation for me at South Main St. We went there but we’re told that there are people she’s waiting who’ll pick up her cars and she is closing up at 12pm. We’ve waited hoping that the people will not arrive before she closes. At 12pm, we’re asked to leave as she’s closing up even when there’s still one car available. She told us she’s expecting another customer. But she’s closing at 12pm. We even saw her leaving the location. Why can’t she just give us her last car then? Why didn’t she extend a bit of kindness to us, Asians? Does it really matter that we don’t look like her - like all the other customers she served while we’re there? Very disappointing.
Jul 26, 2025 · Alvin LandinginDo not rent from here. I booked weeks ago and showed up only to be told they didn’t have a vehicle for me. No solutions were offered. No compensation was offered. I was told I had to wait. After 2 hours, I was given a vehicle that was a lower class than I had reserved. My luggage barely fit in the trunk. And I was only offered $10 off my original booking price for a sub-par vehicle. While I waited they called at least 6 other customers to let them know they couldn’t fulfil their reservation as they had no vehicles available.
Oct 03, 2025 · Charla O'NeillThis Hertz location is a.trap. Do not go there! I had a reservation for manager special for an electric vehicle, but was told that they didn't have any electric vehicles. They told me I could switch to a non-electric vehicle, but have to pay the difference of $20-30 daily. This is the second time they did this to me. p.s. Don't be fooled by the manager's response that will follow this post. They will NEVER improve their services. The service this location provides to Hertz customers is practically a joke. Because customer surveys from Hertz are only sent to those who have completed the rentals, Hertz headquarters is not aware of how bad the image of Hertz has been tarnished by this location.
Aug 23, 2025 · Zhaoliang MaGreat customer service experience from the Hertz team at NRG Houston.I dropped a car off at this location that I rented one way from Mississippi.Jazz was the customer service rep that took care of me. She was sweet, professional and quick.Had a random question for the manager Ryan who took the time to explain the one way rental process to me. Also a great customer service rep.And I had the time to chat with Kenyatta who was also very pleasant.I am a small business owner in a customer facing business. It is a rare event when I am treated as a customer as well as I treat my customers. Everyone at this Hertz location treated me exceptionally well.Oh....and I am a retired 30 year Naval Officer. I am able to INSTANTLY spot high and low functioning teams. Easy to see that this office team is a highly functioning team.. Even more rare than just an individual who excels at customer service.Just booked a car from this Hertz location for my return trip back home.I look forward to seeing Ryan, Jazz and Kenyatta again!
Jun 19, 2025 · Paul AlexanderBringing this back because I don’t know how they are still allowed to operate, Just a really horrendous experience overall. Needed to get to a funeral for a friend, Hertz reps in Houston don’t care AT ALL. I had my reservation confirmed at this location. I called at 8 in the morning to check if there would be something available slightly earlier. They said no and that I would need to come at the designated pickup time of 12. That was totally fine. I Uber over at 12 to the location only to find out there would be nothing available for hours. I never received a call from the staff to let me know before I paid money to get there that this was the case. Of course this is extremely upsetting because we had family engagements and a funeral to get to. The manager Johnny and other hertz rep Juwan were incredibly unprofessional and showed no care toward the fact that they were literally leaving people stranded with no solutions. They Juwan tried to gaslight me and say that they told me to call an hour before which they did not. What company doesn’t call customers to let them know services could not be followed through on? They are running a scam here. Johnny also “threatened to sue me” because I was recording the situation to ensure I had appropriate documentation for reimbursement for corporate. It has been almost two hours at this point in an extremely uncompassionate situation where anyone would be incredibly upset. I then call corporate to schedule a car at a new location. I ask Hertz corporate line to ensure they call the next branch to check availability. They ensured there would be a car at the next location. There was not. So again I spent money to Uber back and forth only to be inconvenienced again. The manager at the previous location Johnny, gave me Bobby Dumas’s number, the district manager for the region. She then apologies for the inconvenience and let’s me know “they are trying to get everyone in a car” and that she would call me back with an update. She did not and left me hanging the rest of the night and proceeds to report me to Hertz. It is truly tragic that people could not care about leaving people stranded like this and be so negligent about customer concerns. I hope Hertz addresses this situation and fires everyone involved. I will never be renting from Hertz in Houston again and will be filing complaints with the Attorney General as well as BBB. Trust the reviews, do not rent here.
Aug 29, 2025 · Nonso & Kira Nwasike
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