Hertz Car Rental - Humble - Highway 59 North Photos










Hertz Car Rental - Humble - Highway 59 North Introduce
For Texans residing in or visiting the northeastern corner of the Houston metro area, the Hertz Car Rental location, conveniently named the Humble - Highway 59 North branch, provides a reliable solution for all short- and long-term vehicle needs. Situated in a prime, accessible spot, this agency is a local extension of the globally recognized Hertz brand, focusing on delivering the company's trademark vehicle quality and customer service to the community.
Whether you need a quick replacement vehicle while your car is in the shop, a comfortable sedan for a business trip, or a van for a home project or group outing, this Hertz branch is equipped to serve. They specialize purely in vehicle rental, positioning themselves as experts in providing clean, reliable transportation. Customers have highlighted that when the staff is "warm and attentive," the entire rental process is "smooth and stress-free," resulting in an "absolutely amazing" trip with a vehicle in excellent condition. This focus on getting the fundamentals right—quality vehicles and friendly support—is what makes Hertz a continued choice for many local users.
The facility is officially categorized as a Car rental agency, but notably includes specific options like Cargo Van Rental to cater to a broader range of personal and light commercial moving or hauling tasks within the Texas region.
The Hertz Car Rental - Humble - Highway 59 North branch boasts a highly convenient location for local customers. Its official address is 20465 US-59 SUITE A, Humble, TX 77338, USA. This placement directly on US-59 (Eastex Freeway) ensures easy access from surrounding communities such as Kingwood, Atascocita, and the greater Houston area. It is a neighborhood location designed to be the go-to resource outside of the major airport hubs.
Operating hours are Monday through Friday from 7:30 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM, with the location typically closed on Sunday. It is advisable for customers to always confirm these hours, especially on holidays, to ensure smooth pick-up and drop-off experiences. For accessibility, the location provides features that ensure a welcoming environment for all customers, including a Wheelchair accessible entrance and a Wheelchair accessible parking lot.
The Humble - Highway 59 North Hertz branch offers a variety of rental solutions and ancillary services to ensure a seamless experience for Texas renters. Core services provided include:
- Full-spectrum Car Rental Agency services, featuring a fleet that typically includes economy cars (such as the Chevrolet Spark or Ford Focus), sedans (like the Nissan Altima or Chevrolet Malibu), SUVs (such as the Chevrolet Equinox or Nissan Rogue), and minivans.
- Dedicated Cargo Van Rental options for customers needing utility vehicles for moving, delivery, or commercial projects.
- The popular "Manager’s Special," which allows renters to secure a vehicle—guaranteed to be an Economy class or larger—at a value price, though the specific make and model are determined at the time of pick-up. This class is also where customers may receive an Electric Vehicle (EV), offering an opportunity to experience newer technology.
- Onsite services for all rental transactions, including vehicle pick-up and return directly at the branch location.
- A range of optional add-ons, which may include Liability Insurance Supplement (LIS), Loss Damage Waiver (LDW), Personal Accident Insurance (PAI), Personal Effects Coverage (PEC), and GPS systems (Hertz NeverLost®).
- Electronic toll payment options, such as the e-toll service, to allow for convenient travel on tolled roads throughout Texas and beyond.
Several key features and benefits set the Hertz Humble - Highway 59 North location apart, particularly for the local Texas customer base:
- The branch offers Active military discounts, a valued benefit for the large number of military members and their families in Texas.
- The fleet includes the unique Manager's Special, which provides a guaranteed vehicle upgrade to an economy or larger car, often including the opportunity to try an Electric Vehicle (EV) at a discounted rate.
- The location is committed to accessibility, featuring both a Wheelchair accessible entrance and a Wheelchair accessible parking lot.
- Flexible payment methods are accepted, including both Credit cards and Debit cards, providing renters with multiple options for their deposit and final payment.
- The availability of Cargo Van Rental ensures that the branch can meet both passenger and light commercial transport needs for the community.
For Texans who require direct communication with the local team for reservations, modifications, or inquiries about fleet availability, here is the essential contact information for the Humble branch:
- Address: 20465 US-59 SUITE A, Humble, TX 77338, USA
- Phone: (281) 548-9962
- Mobile Phone: +1 281-548-9962
It is always recommended that customers call ahead for the most up-to-date information on vehicle availability, especially when booking specialized categories like Cargo Vans or the popular Manager’s Special, which is subject to available inventory.
Choosing Hertz Car Rental on Highway 59 North in Humble is a decision that often comes down to the quality of the vehicle fleet and the potential for great value. Customers often choose this location for the clean, reliable cars that ensure a smooth travel experience, such as those used for important solo trips. The Manager's Special is a significant draw, providing the chance to receive a vehicle class larger than expected at a competitive price point, sometimes including an exciting new Electric Vehicle (EV) for an adventurous driving experience.
However, as with all service-based businesses, the quality of the on-site customer experience can vary. While many customers report an initial exceptional, prompt, and efficient check-in process, instances of technical difficulties (such as with a newer EV) have demonstrated areas where the follow-up customer service could be improved, particularly in terms of empathetic communication and professional handling of post-rental complaints. Customers who prioritize a completely seamless, high-touch resolution process for unexpected issues should be aware that, at times, they may need to follow up with corporate customer service to feel fully "heard" and resolve complex technical problems.
Ultimately, this Hertz branch remains a worthwhile choice for local Texans due to its strong core offerings: a convenient location on a major Texas highway, a diverse fleet that includes unique options like the Manager's Special and Cargo Vans, acceptance of both credit and debit cards, and valuable benefits like the Active military discount. The positive testimonials about prompt pick-up service and the high quality of the rental car itself confirm that Hertz delivers on its primary promise of reliable transportation for the Humble community.
Hertz Car Rental - Humble - Highway 59 North Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Humble - Highway 59 North Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Humble - Highway 59 North Location
Hertz Car Rental - Humble - Highway 59 North
20465 US-59 SUITE A, Humble, TX 77338, USA
Hertz Car Rental - Humble - Highway 59 North Reviews
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★ 5★ 4★ 3★ 2★ 1I’m so glad I decided to give Hertz another chance.After a less-than-perfect experience earlier this summer, I returned to rent a car from September 5th to the 8th—and I’m happy to say the experience this time was truly night and day. From the moment I walked in, the customer service was exceptional. The staff was warm, attentive, and made the entire process smooth and stress-free.The rental itself was in excellent condition, and my trip was absolutely amazing. Everything went as planned, and it really made a difference having reliable transportation and friendly support from the Hertz team.I’m grateful I didn’t let one previous experience overshadow the potential for a better one. This time, Hertz delivered—and I’ll definitely be renting from them again in the future.Highly recommended!
Sep 10, 2025 · Phoenix_Hendrix aka Lady JI recently rented a vehicle from Hertz for my first solo trip to Austin, TX to attend a concert. I was genuinely excited and opted for the Manager’s Special due to the price point. To my surprise, I was given an electric vehicle (EV)—a first for me—and I was open to the new experience.Upon arrival, I was promptly greeted by an employee who quickly and efficiently processed my rental. Within 10 minutes, I was behind the wheel. While the learning curve with the EV took a moment, I quickly got the hang of it. On Day 1, the drive was smooth, the power was impressive, and the sound system was excellent.However, the experience took a turn on Sunday, July 27th—the day of my event. I attempted to charge the vehicle to full using the app provided, but the charging process took about 40 minutes longer than expected. Still, I remained optimistic and hit the road. Shortly after merging onto the highway, I suddenly lost all audio—no sound from the blinkers, Bluetooth, or radio. The vehicle was still operational, but the silence was jarring and disappointing.I attempted to troubleshoot the issue myself, restarted the vehicle, and even Googled solutions without success. I then contacted customer service, but was placed on an extended hold. I had to use my Bluetooth headset just to have audio for directions. Once I reached a stop, I was able to speak to a customer service agent who was kind and gave me a few tips, but unfortunately, nothing worked. She offered to direct me to the nearest Hertz to swap the vehicle, but doing so would have made me miss most of my concert. I decided to deal with the issue upon return and was given a case number.When I returned the car the next day, I explained the situation to the staff on-site. Unfortunately, the interaction felt dismissive. The same employee who initially assisted me simply said, “Oh no, I’m so sorry that that happened,” grabbed her belongings, and left. Her coworker quickly handed me a receipt and asked how soon I’d be leaving. I returned the car at 5:00 PM—well before closing—but felt rushed and unheard.While I understand that not every issue has an immediate fix, I do believe customer service training in how to handle technical complaints professionally and empathetically would go a long way. A simple acknowledgment and sincere effort to listen would’ve made a big difference.This wasn’t the level of service I expected from Hertz. I’ll be reaching out to corporate to share my feedback, and I do hope this location receives the support it needs to improve.
Jul 28, 2025 · Action 1 RadioI've been trying to call since Friday and no answer. I don't want to show up for my reservation and they not have a gas car again. This is the issue with hurtz Uber they only have EVS we can't live off of an EV car.. I'm still calling in. I have a reservation for this Friday and I just want to know if they have any gas cars. I don't want to keep wasting my time traveling all through Houston Texas for Hertz gas car rentals and being told that I can't get one after I reserved one. Just let us know. Answer the phones please
Aug 27, 2025 · Tiffany PattonI had to put my personal vehicle in the repair shop for a new transmission , And a few other things that needed to be done. I recently lost my uncle to cancer . The woman at the desk Latoya, went above and beyond to help me get into a rental vehicle on short notice. I can't thank her enough for her kind words and great personality while also remaining very professional . Thanks again Latoya for all your help. I pray that God Keeps his hand on you in your life and also sees all your hard work to promote you to your goals in your career. Thanks again Latoya for being kind courteous and helpful.
Jun 08, 2025 · Joseph CarusoWe were stuck and Hertz came to the rescue! Many thanks to Anthony and his staff at Hertz in Humble, Texas. Our flight to Austin had been delayed, delayed, delayed and then cancelled two days in a row. We were tired and frustrated. We went to Hertz without a reservation and explained our problem. Anthony went above and beyond to find us a car for a one-way rental to Austin to get us home. We are forever grateful!
Jun 17, 2025 · Robert Kantas
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