Hertz Car Rental - Indi Service Center

- 6911 Pierson Dr, Indianapolis, IN 46241

For Hoosiers, securing reliable transportation is often a key part of navigating daily life and travel throughout our great state. While many look to familiar names in car rental, it's essential to be well-informed about specific locations, as experiences can vary significantly. In this guide, we're providing a critical look at Hertz Car Rental - Indi Service Center, located on Pierson Drive in Indianapolis.

Unlike typical neighborhood or major airport rental counters, this particular Hertz location operates within a unique context, which is vital for local users to understand. This article is crafted specifically for Indiana residents, offering a straightforward, factual, and cautionary overview based on available public information and customer feedback. Our aim is to equip you with the knowledge to make an informed decision and potentially avoid significant frustrations when considering this specific Hertz branch for your car rental needs in Indianapolis.

Location and Accessibility

Hertz Car Rental - Indi Service Center is located at 6911 Pierson Dr, Indianapolis, IN 46241, USA. This address places it within the larger complex of Indianapolis International Airport (IND), but importantly, it is specifically identified as an "Indi Service Center" or "Private Flights Only" location by Hertz itself and often associated with Fixed-Base Operators (FBOs) like Million Air or Aviation Charter Services, which cater to private and corporate aviation rather than commercial passenger flights.

This distinction is crucial for local accessibility. While it is physically near the main commercial airport, access to and from a private airport facility is inherently different. As a customer review explicitly states, staff at such locations may indicate they "don't rent cars to regular people" or assume you're arriving via a private plane. This implies that if you arrive via standard personal transport (your own car, taxi, rideshare) and expect a typical car rental counter experience, you might encounter unexpected challenges. Navigating the sprawling airport grounds to find a specific service center within a private aviation area can be confusing and time-consuming, as opposed to a standard airport terminal or a local neighborhood branch. For Hoosiers, this means this location is likely not a convenient option for most everyday car rental needs.

Services Offered

Given its primary function as a service center often catering to private aviation, the typical car rental services offered at Hertz Car Rental - Indi Service Center might differ from what you expect at a high-volume public airport or neighborhood branch. Based on general Hertz offerings and the nature of such FBO-linked locations, typical services would include:

• Vehicle Rental: Standard rental of various vehicle classes (economy, compact, mid-size, full-size sedans, SUVs, etc.), though the available fleet might be curated for business or premium clients.
• Short-Term and Long-Term Rentals: Options for daily, weekly, or longer-term rentals, catering to the duration needs of private jet travelers.
• Pre-arranged Pick-up/Drop-off: Likely designed for seamless transitions for private travelers, where vehicles are often brought directly to the FBO or hangar.
• Hertz Gold Plus Rewards Benefits: While not explicitly stated for this branch, members of Hertz's loyalty program would generally expect to utilize their benefits, such as expedited service, at any Hertz location.
• Optional Add-ons: Standard rental add-ons like GPS, child safety seats, and various insurance/protection plans would typically be available.

However, it's vital to interpret these services in light of customer experiences. The reviews strongly suggest that the execution of these services for a "regular person" rental can be severely lacking, from poor communication regarding the rental process to vehicle maintenance and post-return issues.

Features / Highlights

Based on the provided customer reviews, the "features" and "highlights" of Hertz Car Rental - Indi Service Center present a concerning picture that local Hoosiers should be fully aware of before considering this location:

• Unsuitable for "Regular People" Rentals: A direct quote from staff indicating "we don’t rent cars to regular people" is a critical red flag. This implies a business model primarily focused on private aviation clients, making it potentially unwelcoming or unprepared for standard consumer rentals.
• Poor Customer Service and Communication: Multiple reviews detail "extraordinarily rude" staff, "super dumb" agents (both onsite and on the phone), and a lack of helpfulness when issues arise. This is a significant detractor.
• Inefficient Process: The experience of taking "well over half an hour to do the paperwork" and then having to "walk around just pushing the fob to find ours" among "hundreds of cars" points to a highly disorganized and time-consuming pick-up process.
• Vehicle Maintenance Issues: A major highlight is a vehicle breaking down due to "transmission fail" shortly after pickup, indicating potentially "bad vehicle or bad maintenance." This poses a serious safety and reliability concern.
• Lack of Roadside Assistance/Support: When a vehicle broke down, the customer was reportedly told Hertz "cannot drop another car to my location" and was expected to bring the broken vehicle back themselves to get a replacement, demonstrating a severe lack of roadside support.
• Disputed Charges: Customers reported being charged "TRANSFER EXCHANGE FUEL & SERVICE CHARGES" for a broken-down vehicle and additional fuel charges for a replacement car that wouldn't fill completely, suggesting unfair billing practices.
• Post-Return Issues: A highly concerning highlight is the neglect to mark a returned car as returned, leading to "letters saying we had failed to return the car," indicating severe administrative oversight and potential for future financial complications.
• "CHEATERS": This strong accusation from a customer review encapsulates the deeply negative perception of this location's operational integrity.

Contact Information

• Address: 6911 Pierson Dr, Indianapolis, IN 46241, USA
• Phone: (317) 315-1700

Conclusion: Why This Place is Suitable for Locals (Or Not)

For Indiana locals, particularly those in Indianapolis, the provided information and customer reviews make it abundantly clear that Hertz Car Rental - Indi Service Center at 6911 Pierson Drive is largely unsuitable for typical car rental needs. While it is a Hertz location and technically offers car rentals, its operational model appears to be geared towards private aviation clients, and the reported experiences for "regular people" are overwhelmingly negative and frankly, alarming.

The severe issues highlighted by multiple customers — including rude staff, inefficient processes, vehicles breaking down due to poor maintenance, a lack of appropriate roadside assistance, questionable charges, and administrative failures post-return — paint a picture of a service that could lead to significant stress, inconvenience, and financial headaches for Hoosiers. The explicit statement from staff about not renting to "regular people" further underscores that this location might not be set up to handle standard consumer expectations.

In conclusion, while the intention of this guide is to inform locals, the factual evidence suggests that for most everyday or even special occasion car rental needs in Indiana, seeking alternatives to Hertz Car Rental - Indi Service Center on Pierson Drive would be a far wiser decision. There are numerous other car rental options throughout Indianapolis that offer more consistent service and reliability. For your peace of mind and to ensure a smooth journey through the Hoosier State, it is highly recommended that local residents explore other Hertz branches or alternative rental companies that are designed to cater to the general public with transparent and reliable service.

Hertz Car Rental - Indi Service Center

6911 Pierson Dr, Indianapolis, IN 46241, USA