Hertz Car Rental - Los Angeles - Westin Bonaventure

- 404 S Figueroa St, Los Angeles, CA 90071

For California residents navigating the sprawling city of Los Angeles, convenient and reliable transportation is often a top priority. Whether it's for daily commutes, weekend getaways to the diverse landscapes of the Golden State, or business travel, a trustworthy car rental service can make all the difference. Hertz Car Rental, located within the iconic Westin Bonaventure Hotel, aims to serve these needs right in the heart of downtown LA. This article offers an in-depth look at this particular Hertz branch, providing insights for locals considering it for their next rental.

Hertz is a globally recognized car rental brand, offering a wide range of vehicles and services. However, as with any rental location, understanding the specifics of the Westin Bonaventure branch is key to a smooth experience. This overview is designed to help you make an informed decision, highlighting both the advantages of its prime location and important considerations based on customer feedback, ensuring you can hit the road confidently across Los Angeles and beyond.

Hertz Car Rental is conveniently located at 404 S Figueroa St, Los Angeles, CA 90071, USA, within the premises of the renowned Westin Bonaventure Hotel. This address places it squarely in downtown Los Angeles's financial district, making it an exceptionally accessible spot for those working in the area, staying at the hotel, or visiting nearby attractions. Its position in one of LA's most iconic architectural landmarks ensures it's easy to find and reach.

The Figueroa Street location offers a significant advantage by allowing renters to pick up a vehicle directly in the urban core, bypassing the often-longer travel times and higher surcharges associated with airport rentals. This branch is easily reachable via Los Angeles's extensive public transportation network, with Metro rail and bus lines having stops nearby, providing convenient access for locals who rely on public transit. Its close proximity to major freeways like the 110 (Harbor Freeway) and 101 (Hollywood Freeway) also means quick access to other parts of the city and beyond, facilitating efficient travel for your California adventures. The fact that it's located within a hotel indicates structured parking and a dedicated rental counter, providing a streamlined pick-up process.

Hertz Car Rental at the Westin Bonaventure offers a range of services typical of a major car rental provider, designed to meet diverse customer needs.

• Diverse Vehicle Fleet: Hertz provides a wide selection of vehicle types, from economy cars (e.g., Ford Focus, Chevrolet Spark) for fuel-efficient city driving to more spacious options like SUVs (e.g., GMC Yukon, Nissan Rogue) for family trips, and even convertibles for cruising California's scenic routes. They also offer electric vehicles (EVs) for environmentally conscious travelers.

• Hertz Gold Plus Rewards: For frequent renters, the Hertz Gold Plus Rewards program offers benefits like expedited pick-up (skipping the counter at many locations), earning points for free rental days, and access to an exclusive vehicle selection at participating locations.

• Pre-Paid Deals and Promotions: Customers can often find competitive rates through pre-paid deals and special offers, including discounts for travelers 50 and over, and benefits for AAA members (e.g., savings up to 10% on base rates, free use of a child seat, free additional qualified AAA drivers).

• Protection Products: Hertz offers various optional protection products such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC) to provide renters with peace of mind during their rental period.

• Manager's Special: This option allows renters to get a great deal on an available vehicle, where the specific car model is chosen by Hertz based on availability. This can be a cost-effective choice for those with flexible vehicle preferences.

• Online Check-in: To streamline the pick-up process, Hertz typically offers an online check-in option, which can help reduce wait times at the counter.

• Long-Term Rental Options: For those needing a vehicle for an extended period, Hertz provides multi-month rental plans across various vehicle classes.

Hertz Car Rental at the Westin Bonaventure possesses several features and highlights that are important for potential renters in California to consider.

• Prime Downtown Location: Being situated within the Westin Bonaventure Hotel offers immense convenience for individuals staying in or working in downtown Los Angeles. This eliminates the need to travel far to pick up or drop off a rental car.

• Access to Electric Vehicles (EVs): The availability of EVs caters to the growing demand for sustainable transportation in California, allowing renters to experience the benefits of electric driving. However, it's crucial to note customer feedback regarding the initial charge level of EVs upon pick-up and potential billing issues for recharging.

• Vehicle Diversity: Hertz offers a broad selection of cars, from compact models ideal for navigating city traffic to larger SUVs and specialty vehicles, ensuring a suitable option for different travel needs, whether it's a quick trip to Hollywood or a scenic drive up the Pacific Coast Highway.

• Challenges with Customer Service and Communication: Based on customer reviews, there have been instances of dissatisfaction regarding communication, particularly concerning vehicle availability (e.g., reserved models not being available) and resolution of billing disputes, especially for EV charging. Customers reported difficulties reaching the local office directly via phone and issues with international numbers not being contacted for reservations. This suggests that while services are offered, the execution of customer support can be inconsistent.

• Receipt Upon Return Policy: A notable point from customer feedback is the reported difficulty in obtaining an immediate receipt upon returning a vehicle, particularly for EVs, which can lead to complications if there are billing discrepancies. This highlights the importance of carefully documenting vehicle condition and charge levels at drop-off.

• Payment Deposit Procedures: Customers have reported issues with deposits, including instances of being charged twice, requiring diligent follow-up to resolve, indicating potential issues with the transaction process at this specific location.

For your convenience, here is the contact information for Hertz Car Rental - Los Angeles - Westin Bonaventure:

Address: 404 S Figueroa St, Los Angeles, CA 90071, USA

Phone: (213) 625-0997

Mobile Phone: +1 213-625-0997

For California locals, Hertz Car Rental at the Westin Bonaventure offers a centrally located option for their vehicle needs in Los Angeles. Its downtown location is undeniably convenient, providing easy access from various parts of the city and making it a practical choice for those looking to avoid airport rental hassles. The wide range of vehicles, including electric options, caters to diverse preferences, whether for short city drives or longer journeys across California's varied terrains.

However, it is crucial for locals to be aware of the reported challenges, particularly concerning customer service responsiveness, potential issues with EV charging billing, and vehicle availability discrepancies. While Hertz is a major brand, direct and proactive communication with this specific branch, especially regarding reservations and return procedures, is advisable. For a seamless experience, it is recommended to confirm vehicle types, understand all charges upfront, and meticulously document vehicle condition and fuel/charge levels at both pick-up and drop-off. With careful planning and clear communication, this Hertz location can still serve as a viable option for your car rental needs in Los Angeles.

Hertz Car Rental - Los Angeles - Westin Bonaventure

404 S Figueroa St, Los Angeles, CA 90071, USA