Hertz Car Rental - Merrillville - E. Highway 30 Hle Photos










Hertz Car Rental - Merrillville - E. Highway 30 Hle Introduce
For residents of Indiana, having access to car rental services is often a necessity, whether it's for navigating daily life when your personal vehicle is unavailable, planning a weekend trip across the state, or accommodating out-of-town guests. In Merrillville, Hertz Car Rental, specifically the E. Highway 30 Hle location, serves as one of the available options for vehicle rentals. As a globally recognized brand, Hertz generally aims to provide a range of vehicles and services to meet diverse customer needs.
This article will provide a detailed overview of the Hertz Car Rental location at 4280 US-30 in Merrillville, Indiana. We will cover its physical location and accessibility for locals, the various services Hertz typically offers, and key features. It's important for local users to have a full understanding of their options when choosing a car rental service, allowing them to make informed decisions for their transportation needs in Indiana. Our goal is to provide factual information about this specific location, drawing from publicly available data and customer feedback, to help you navigate your choices.
The Hertz Car Rental - Merrillville - E. Highway 30 Hle branch is conveniently located at 4280 US-30, Merrillville, IN 46410, USA. This address places it directly on a major thoroughfare, US Highway 30, which is a significant east-west route in Northwest Indiana. For residents in Merrillville and surrounding communities like Hobart, Gary, or Crown Point, this location offers a high degree of accessibility. Its position on a main highway means it's straightforward to reach by personal vehicle, minimizing time spent navigating local streets.
Being on US-30 also provides excellent connectivity to other major roads and interstates in the region, making it a practical choice for those traveling from various parts of Indiana. The "Hle" in the name typically indicates a "Hertz Local Edition" branch, which are neighborhood locations designed to serve local residents and businesses rather than primarily airport travelers. This distinction often means easier access, less congestion, and a focus on local customer needs. While public transportation options might be limited directly to this specific address, its roadside presence on a main highway ensures that driving to and from the facility is relatively simple for Indiana drivers. The location operates with specific hours, including being open on weekdays and Saturdays, and typically closed on Sundays, which allows for pick-ups and returns during regular business times for most local users.
Services Offered:
- Wide Range of Vehicles: Hertz typically offers various vehicle classes, including economy, compact, mid-size, standard, and full-size cars, SUVs, minivans, and sometimes specialty vehicles like box trucks or electric vehicles, subject to availability at this location.
- Online Reservations: Customers can book vehicles in advance through the Hertz website or mobile app, often finding various rental options and terms.
- Hertz Gold Plus Rewards: A loyalty program offering benefits such as expedited service, earning points for free rental days, and vehicle upgrades (subject to availability).
- Optional Add-ons: Availability of supplementary services like GPS navigation systems, child safety seats, and various protection plans (e.g., Loss Damage Waiver, Liability Insurance Supplement).
- One-Way Rentals: The option to pick up a car at one Hertz location and return it to another, which can be useful for longer trips or specific travel plans.
- Long-Term Rentals: Solutions for extended rental needs, often with competitive rates for weekly or monthly durations.
- Toll Pass Service: Vehicles are typically equipped for electronic toll collection, simplifying travel on toll roads.
- Various Payment Options: Acceptance of major credit cards. (Note: policies on debit card usage for deposits can vary and should be confirmed directly with the location).
Features / Highlights:
- Affordable Rental Options: As noted in customer feedback, Hertz generally offers competitive pricing for car rentals.
- Established Brand: Hertz is a globally recognized car rental company with a large fleet and established operational procedures.
- Convenient Location: Situated on US-30, a major highway, making it easily accessible for local residents in Merrillville and surrounding areas.
- Online Booking and Management: Customers can typically manage their reservations and rental details through Hertz's digital platforms.
- Vehicle Variety: The ability to choose from a selection of vehicle types to suit different purposes, from everyday commutes to larger family needs.
- Grace Period: Hertz typically offers a 29-minute grace period for returns.
Contact Information:
Address: 4280 US-30, Merrillville, IN 46410, USA
Phone: (219) 240-0694
Mobile Phone: +1 219-240-0694
For residents across Indiana, particularly those in the Merrillville area, choosing a car rental service involves weighing various factors. Hertz Car Rental - Merrillville - E. Highway 30 Hle, located at 4280 US-30, offers some benefits that might appeal to local users. The primary advantage is its convenient location directly on a major highway, making it easily accessible from various parts of Northwest Indiana. This accessibility minimizes travel time to and from the rental office, a significant plus for busy individuals and families.
Hertz, as an international brand, also provides the assurance of a large fleet and established booking systems, offering a variety of vehicle types to suit different needs, from standard sedans to larger SUVs. They also typically offer flexible options like one-way rentals and longer-term agreements, which can be valuable for diverse local requirements. However, it is also important for potential customers to be aware of other local customer experiences, as highlighted in some reviews. Feedback suggests that while Hertz generally offers affordable rates, the customer service at this specific Merrillville location, particularly from management, has been a point of concern for some individuals. Experiences cited include issues with initial vehicle condition (e.g., low battery charge or damaged tires) and perceived unprofessional or disrespectful interactions, including concerning comments about racial undertones in service delivery. For any rental, it's always advisable to thoroughly inspect the vehicle before departure and clarify all charges and policies, especially regarding insurance and potential damages, to ensure a smooth transaction. Being mindful of these experiences can help local users prepare and advocate for a positive rental experience at this location.
Hertz Car Rental - Merrillville - E. Highway 30 Hle Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Merrillville - E. Highway 30 Hle Location
Hertz Car Rental - Merrillville - E. Highway 30 Hle
4280 US-30, Merrillville, IN 46410, USA
Hertz Car Rental - Merrillville - E. Highway 30 Hle Reviews
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★ 5★ 4★ 3★ 2★ 1I’m giving this location 2 stars instead of 1 only because Hertz does offer affordable rental options. However, the customer service at the Merrillville, IN location seriously needs improvement—especially from management.I’m not surprised by all the negative reviews about the current manager (I believe her name is Kristen). She does not handle conflict well at all. I picked up a rental that only had a 33% charge and simply asked for clarification on how third-party bookings work. Instead of a helpful explanation, I was aggressively accused of “cheating the system.” I remained calm and composed, but I left feeling shocked, angry, and disrespected.As a loyal customer—and as a Black woman—I couldn’t ignore the racial undertones in the way I was treated. I have never been spoken to like that in any place of business. I even recorded the interaction but am choosing not to share it publicly because I truly hope this can be a learning experience for the staff at this location.Hertz, if you plan to keep the Merrillville location open, your team especially management—needs serious customer service training. Accusing and belittling customers is unacceptable. Was going off on a customer really worth it to prove a point ?
May 08, 2025 · Mason JamesDO NOT GET A RENTAL HERE!!! I was in a auto accident and needed a rental provided by insurance! Was placed in a chevy malibu with a busted sidewall on the tire which they charged my credit card for and now i have to go throught all this BS TO have them take the charge off. The Black lady who took the car back was very rude and unproffesional and was blaming me for it after i told her they put me in a unsafe vehicle. What if the tire would have blew up on me on the road and caused an accident! So pissed not even funny!
Jul 03, 2025 · j medKristin & Dominique are amazing to deal with! Top notch customer service and go above and beyond to make everything perfect no matter how stressed you are when you get there and the price was 1/2 of what enterprise was going to chargeThank you ladies for making today better with your calmness, great attitude, and all the help!Thank you for being my go to place to rent a car knowing I will be taken care of!
Apr 25, 2025 · Diane BarlogMy car was in service for repair and they worked with me to get me transportation even when my car had to go back after returning the car very helpful
Jun 20, 2025 · Chantel Humphrey-MooreAbsolutely horrible!! Booked a minivan for a weeklong trip and they called 19 hours before pickup to let me know they don’t have a minivan or any other large SUVs comparable is size. Never again!!
Jun 23, 2025 · Angie Wright
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