Hertz Car Rental - New York - West 83rd Street

- 157 W 83rd St, New York, NY 10024

For New Yorkers, the convenience of having a car can open up a world of possibilities, from weekend escapes upstate to essential errands that are just easier with wheels. While public transportation is the backbone of the city, car rental services provide flexibility and access that many residents need from time to time. Hertz, a globally recognized name in car rental, has several locations across New York City, including a branch on West 83rd Street in Manhattan's Upper West Side.

Hertz offers a broad range of vehicles and services, catering to various needs, from compact cars for city driving to SUVs for family trips. As a major player in the industry, they typically aim to provide a standardized experience, but as with any high-volume service in a busy urban environment, the local experience can sometimes differ.

Unfortunately, the provided customer reviews for the Hertz Car Rental - New York - West 83rd Street location highlight some significant challenges that New Yorkers might encounter. One customer's experience captures a common frustration: "I wouldn't say I've ever had a great experience at this location. There's typically a long wait to get your car (show up at least 45 minutes before your reservation cause you'll be in line). However, my latest experiences were horrendous. I rented a car for approximately 8 hours. I returned at this location and they never processed the return. Five days later, Hertz sent a text message saying that my rental was overdue. I called the number and the "correction" to reflect that the car was returned was for 5 days after I returned the car. Hertz then charged me $300 more than I owed. When I called to try to fix this, I was advised I need to call billing on Monday because they can't help me. Not sure why customers need to spend all this time correcting the error that is no fault of their own." This review points to issues with efficiency, billing accuracy, and customer support responsiveness, which can be particularly frustrating for busy New Yorkers. The customer also mentions receiving a car with a partially full tank despite the contract stating full, an issue that required extra effort to rectify.

Another review corroborates the operational difficulties: "Horrendous service and experience. Get ready to sit in your car as you leave the lot. We've been there several times and only one exit is open. Cars also converge into one lane from three different areas and no one directs traffic. It creates arguments. Badly managed. Also, I tried calling that location to retrieve a bag I had left by accident. No one answered the phone. Even going to another Hertz location, they couldn't reach the local office. F for service and overall." These accounts paint a picture of a location that, despite being part of a large brand, struggles with local management, customer service, and operational flow, leading to considerable inconvenience for customers.

Hertz Car Rental - New York - West 83rd Street is situated at 157 W 83rd St, New York, NY 10024, USA. This places the branch in the heart of Manhattan's Upper West Side, a vibrant residential and cultural neighborhood known for its proximity to Central Park and various cultural institutions.

The location offers relatively good accessibility for Manhattan residents. It is within walking distance of several subway lines (likely the 1, B, and C trains, given its proximity to Central Park West and Broadway), providing convenient connections from other parts of the borough. Bus routes also traverse the area. For those arriving by taxi or rideshare, West 83rd Street is easily navigable. However, as noted in customer reviews, while getting to the location might be straightforward, the process of picking up or dropping off a vehicle and navigating the immediate lot environment can be a significant challenge due to operational issues. This is a crucial consideration for New Yorkers, who value efficiency and ease of transit.

As a major global car rental company, Hertz generally offers a wide array of services and vehicle types, which would typically be available at this New York City location.

• Standard Car Rentals: A comprehensive selection of vehicles for various needs, including economy, compact, mid-size, and full-size sedans, suitable for daily commutes or city excursions.
• Diverse Vehicle Categories: Beyond standard sedans, Hertz's fleet typically includes SUVs (various sizes), minivans, and potentially specialty vehicles from their "Prestige" or "Adrenaline" collections, offering options for families, group travel, or a more premium experience. They also offer electric vehicles (EVs) in their "Green Traveler Collection."
• Short-Term and Long-Term Rentals: Flexibility in rental durations, from hourly and daily rentals to weekly and monthly options, accommodating various travel plans.
• One-Way Rentals: The ability to pick up a car at this location and drop it off at another Hertz branch, either within NYC or across the country, offers convenience for longer trips.
• Insurance Replacement Rentals: Hertz frequently works with insurance companies to provide replacement vehicles for customers whose cars are undergoing repairs after an accident or breakdown.
• Additional Equipment and Protection Options: Customers can typically add GPS navigation, child safety seats, and various protection plans (like Loss Damage Waiver and Liability Insurance Supplement) to their rental.
• Hertz Gold Plus Rewards: A loyalty program that allows frequent renters to earn points for free rental days and expedited service, though the reviews suggest the expedited service at this particular location might be inconsistent.

While the provided reviews highlight operational challenges, Hertz as a brand does offer certain features that are generally considered highlights. It's important to distinguish between brand offerings and the execution at a specific branch.

• Global Brand Recognition and Network: Being part of a major international brand means access to a vast network of locations, which can be beneficial for one-way rentals or support when traveling.
• Wide Selection of Vehicles: Hertz is known for offering a broad range of car types, from fuel-efficient options to larger vehicles and even premium cars, allowing customers to choose a vehicle that fits their specific needs. Nissan Rogue and Manager's Special are popular options at this location.
• Loyalty Program Benefits: The Hertz Gold Plus Rewards program can offer perks like faster pick-up and drop-off, though customer reviews for this specific location suggest these benefits might not always materialize as expected.
• Online Booking and Management: Hertz's digital platforms allow for convenient online reservations, modifications, and cancellations, which is a standard industry feature.
• Accessibility Services: Hertz aims to provide services for customers with disabilities, including vehicles with hand controls or spinner knobs, and accessible parking, upon advance request. They also mention an "Easy Access Bus" at some airport locations.

For direct contact with Hertz Car Rental - New York - West 83rd Street, here is their information:

Address: 157 W 83rd St, New York, NY 10024, USA

Phone: (212) 724-2504

Mobile Phone: +1 212-724-2504

Operating Hours: Monday-Thursday: 7:00 AM - 8:00 PM; Friday-Saturday: 6:30 AM - 10:00 PM; Sunday: 7:00 AM - 10:00 PM.

For New Yorkers considering Hertz Car Rental - New York - West 83rd Street, it's important to approach this location with a clear understanding of what to expect, based on existing customer experiences. While Hertz is a global brand with a large fleet and diverse offerings, the reviews for this particular branch highlight significant operational challenges, including long wait times, billing inaccuracies, and difficulties in reaching local staff for assistance.

The convenience of its Upper West Side location is undeniable for many residents, offering a nearby option for car rental. The array of vehicles available, from compact cars for city zipping to SUVs for family outings, caters to various needs. However, the recurring issues with service and efficiency, such as unprocessed returns and chaotic lot management, suggest that customers might need to allocate extra time and be prepared for potential follow-up if choosing this specific location.

For New Yorkers who prioritize a seamless and hassle-free experience above all else, it might be prudent to consider alternative Hertz locations or other rental providers in the city if possible, or to manage expectations by planning for potential delays and proactively documenting all aspects of their rental. Ultimately, while Hertz as a brand is a major player, the local experience at West 83rd Street appears to be inconsistent, making it a suitable option mainly for those who are prepared for potential hurdles or for whom this location is exceptionally convenient and worth the potential trade-offs.

Hertz Car Rental - New York - West 83rd Street

157 W 83rd St, New York, NY 10024, USA