Hertz Car Rental - Newport News - Jefferson Avenue

- 12638 Jefferson Ave Suite 28, Newport News, VA 23603

For residents across Virginia, particularly those in the Hampton Roads area, access to convenient and reliable car rental services is often essential. Whether you're planning a scenic road trip through the historic landscapes of the Commonwealth, need a temporary vehicle while yours is undergoing repairs, or require reliable transportation for local errands, a local car rental option is invaluable. Hertz Car Rental, a globally recognized brand in the industry, has a branch situated right on Jefferson Avenue in Newport News. This article aims to provide a clear, engaging, and informative overview of this specific Hertz location, detailing its convenient spot, the services it typically offers, and key insights based on publicly available information and customer experiences. Our goal is to empower local Virginians to make an informed decision for their next car rental in Newport News.

Introduction / Overview

Hertz Car Rental is a long-standing and prominent name in the vehicle rental sector, known for its extensive network and diverse fleet. The Newport News - Jefferson Avenue branch serves as a local hub, providing car rental solutions for residents and visitors alike in this bustling part of Virginia. This location is distinct from airport-based Hertz counters, typically catering more directly to the daily needs of the community. While Hertz generally offers a wide range of vehicles, from compact cars for city commutes to spacious SUVs for family outings, it's crucial for customers to be aware of the full scope of their rental policies, including those pertaining to insurance, additional charges, and customer service protocols. The provided customer feedback indicates a mixed experience, highlighting both exceptional individual service and significant challenges with corporate support and billing, which are important considerations for anyone planning to rent from this particular location.

Location and Accessibility

The Hertz Car Rental branch is conveniently located at 12638 Jefferson Ave Suite 28, Newport News, VA 23603, USA. Jefferson Avenue is one of the primary commercial arteries in Newport News, running extensively through residential and business districts. This central location makes the branch highly accessible for residents across the city, from the northern parts near York County to the southern areas closer to Hampton. Its position within a commercial plaza or strip mall, as suggested by "Suite 28," typically means ample parking and easy entry/exit from the street. For Virginians relying on personal vehicles, reaching this location is usually straightforward due to its prominence on Jefferson Avenue. While direct public transportation might require checking local HRT (Hampton Roads Transit) bus schedules for routes serving this specific segment of Jefferson Avenue, its neighborhood setting often makes it a more convenient pick-up point than an airport branch for locals who aren't flying. The branch typically operates on weekdays and Saturdays, accommodating common rental needs.

Services Offered

• Diverse Vehicle Fleet: Hertz offers a wide selection of vehicles to suit various needs. This typically includes fuel-efficient economy and compact cars (like the Ford Focus or Chevrolet Spark), comfortable mid-size and full-size sedans (such as the Chevrolet Malibu), various sizes of SUVs (e.g., Jeep Compass, Nissan Rogue, Chevrolet Equinox, GMC Yukon), and sometimes specialty vehicles or vans for larger groups or cargo.
• Flexible Rental Durations: Customers generally have the option to rent vehicles for daily, weekly, or monthly periods, providing flexibility for different travel plans, temporary vehicle needs, or extended stays.
• One-Way Rentals: Hertz often facilitates one-way rentals, allowing customers to pick up a car at the Newport News - Jefferson Avenue location and return it to another Hertz branch, either within Virginia or in a different state. This service is convenient for road trips or relocations, though additional fees may apply.
• Optional Add-ons: Various optional services and equipment are usually available, such as GPS navigation systems, child safety seats, and different levels of insurance coverage. These can include Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC). Customers should review these options carefully as they can significantly impact the total cost.
• Hertz Gold Plus Rewards Program: For frequent renters, the Hertz Gold Plus Rewards program allows members to earn points, bypass the counter for expedited pick-up at some locations, and access exclusive offers. It's advisable to check if specific Gold Plus benefits apply consistently at this particular neighborhood location.
• Non-Smoking Fleet: Hertz maintains a non-smoking fleet, aiming to provide a fresh and clean interior environment for all renters.

Features / Highlights

• Accessibility and Local Convenience: A key advantage for Virginians is the convenient location on Jefferson Avenue, making it easily reachable for residents of Newport News and surrounding areas without needing to travel to an airport.
• Dedicated Local Management/Staff: One highly positive review specifically praises "the manager here" as an "amazing lady" who "explains things in detail and with the patience of an angel," highlighting a potential strength in personalized and patient local service at the branch level. This personal touch can make a significant difference in the rental experience.
• Variety of Vehicles: The availability of popular car types like the Ford Focus, Chevrolet Spark, and various SUVs, typically allows customers to find a vehicle that suits their specific needs, whether for fuel efficiency or space.
• Challenges with Billing and Corporate Customer Service (as per reviews): A significant concern highlighted by customer feedback is the issue of "hidden charges," particularly regarding unwanted liability insurance being added to bills, and extreme difficulty in resolving these disputes with both the local office (unresponsive phone lines) and corporate customer service (long waits, unhelpful representatives, unfulfilled promises of refunds). This points to potential challenges in transparency and post-rental issue resolution.
• Risk of "Fraud" and "Disrespect": The negative review explicitly mentions being "treated with disrespect and fraud," advising others to "run, don't walk far away." This strong warning indicates that while individual staff members might be excellent, systemic issues related to billing and customer dispute resolution can lead to very negative experiences.

Contact Information

Address: 12638 Jefferson Ave Suite 28, Newport News, VA 23603, USA

Phone: (757) 872-0259

Mobile Phone: +1 757-872-0259

Conclusion: Why this place is suitable for locals

For Virginians, especially those in the Newport News area, Hertz Car Rental on Jefferson Avenue offers a convenient, neighborhood-based option for their vehicle rental needs. Its easily accessible location makes it a practical choice for residents who require temporary transportation without the complexities often associated with airport rentals. The presence of a wide range of vehicles, from economy cars for efficient commutes to SUVs for family trips across the Commonwealth, allows locals to select a car that perfectly fits their specific requirements. Furthermore, the positive feedback regarding the local manager suggests that customers may encounter dedicated and patient service at the branch level, which is highly valued. However, it is paramount for locals considering this Hertz branch to exercise diligence regarding rental agreements, particularly concerning insurance and additional charges. Given the serious concerns raised about billing disputes and the challenges in obtaining resolutions, Virginians are strongly advised to carefully review all documentation, clarify every charge before signing, and keep meticulous records. While the local convenience and potential for excellent in-branch service are attractive, being fully informed about potential pitfalls is key to ensuring a smooth and satisfactory car rental experience in Newport News.

Hertz Car Rental - Newport News - Jefferson Avenue

12638 Jefferson Ave Suite 28, Newport News, VA 23603, USA