Hertz Car Rental at JFK Airport: Your Access to New York Mobility

Hertz Car Rental Photos

Hertz Car Rental Introduce

Introduction / Overview

For New Yorkers, and particularly for those navigating the demands of travel through John F. Kennedy International Airport (JFK), a reliable car rental service is an indispensable part of their journey. Whether you’re returning home from a business trip and need a quick ride back to your neighborhood, embarking on a family vacation out of state, or simply require temporary transportation while your own vehicle is being serviced, having access to a convenient car rental pick-up point at the airport is incredibly valuable. Hertz Car Rental, a globally recognized name in the vehicle rental industry, maintains a significant presence right at JFK, aiming to serve these diverse needs.

The Hertz Car Rental branch located at Jfk Air Prt Bldg 145, Jamaica, NY 11430, USA, offers a wide array of vehicles and services designed to cater to various preferences and budgets. Hertz is known for its extensive fleet, which includes everything from economy cars to luxury vehicles and even electric vehicles (EVs), striving to provide options for every type of traveler and local user. However, recent customer reviews for this specific JFK location highlight some significant challenges, including long wait times, issues with vehicle condition and cleanliness, unauthorized charges, and particularly concerning experiences with customer service and management. While these reviews paint a picture of frustration, it is important to contextualize them within the high-volume, fast-paced environment of a major international airport rental operation. Hertz, as a large corporation, has established services and programs, and these reviews serve as critical feedback for areas needing substantial improvement to align with their brand's promise.

Location and Accessibility

The Hertz Car Rental branch is strategically situated at Jfk Air Prt Bldg 145, Jamaica, NY 11430, USA. This address places it directly within the John F. Kennedy International Airport (JFK) complex, specifically at the Federal Circle area, which is the centralized hub for all car rental operations at JFK. This location offers exceptional accessibility for travelers arriving at or departing from the airport.

For those arriving by air, the primary method of reaching the car rental facility is via the AirTrain JFK. The AirTrain system provides a free and efficient connection from all airport terminals directly to the Federal Circle Station. From the Federal Circle station, passengers can easily walk to the various car rental company counters, including Hertz. This seamless connection from baggage claim to rental car is a major convenience, eliminating the need for complex shuttle services or additional taxi fares within the airport premises.

Beyond airport-specific connections, the Federal Circle area is well-integrated with New York City’s major roadway networks. It provides direct access to the Van Wyck Expressway and the Belt Parkway, essential highways for navigating Queens, Brooklyn, Long Island, and connecting to other boroughs and regions. This connectivity ensures that once you pick up your rental vehicle, you can quickly and efficiently begin your journey, whether it's into Manhattan, to a destination on Long Island, or out of state. The direct airport location, combined with robust road and rail links, makes this Hertz branch highly accessible for both incoming travelers and local New Yorkers utilizing JFK as a pick-up point.

Services Offered

Hertz Car Rental, as a global leader in the industry, offers a comprehensive range of services at its JFK Airport location, designed to cater to a diverse clientele including New Yorkers, business travelers, and tourists:

Extensive Vehicle Fleet: Hertz provides a wide selection of vehicles across various categories, including economy and compact cars for efficient city driving, mid-size and full-size sedans for comfort, SUVs for families or those needing more space, minivans, and even specialty and luxury vehicles for premium experiences (e.g., their "Dream Collection" or "Adrenaline Collection").
Electric Vehicle (EV) Rentals: Hertz has a notable commitment to offering electric vehicles, including models from Tesla and Polestar, for eco-conscious renters or those wishing to experience EV technology.
One-Way Rentals: The flexibility to pick up a car at JFK and return it to another Hertz location, whether elsewhere in New York City, across the state, or in a different city nationwide. This is ideal for road trips or point-to-point travel.
Short-Term & Long-Term Rentals: Options for daily, weekly, and monthly rentals, accommodating both quick trips and extended needs for personal or business use.
Optional Add-ons and Protections: Customers can enhance their rental with GPS navigation systems, child safety seats (infant, child, booster), and various protection plans such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC).
Hertz Gold Plus Rewards Program: A loyalty program offering expedited service, counter bypass (at select locations), and earning points for free rental days. This is designed to streamline the pick-up process, especially for frequent renters.
Hertz Ultimate Choice: A service (where available) that allows Gold Plus Rewards members to choose their own vehicle from a designated zone after arriving, rather than being assigned one.
24/7 Service: Given its airport location, Hertz at JFK typically operates 24 hours a day, catering to flights arriving and departing at all times.
Corporate and Business Solutions: Tailored rental programs for companies to manage their travel needs and provide mobility solutions for employees.

Features / Highlights

Hertz Car Rental at JFK Airport, despite recent customer challenges, aims to offer features and highlights that align with its global brand promise and are beneficial for New Yorkers:

Unbeatable Airport Convenience: Being directly at JFK's Federal Circle, accessible via the AirTrain, provides maximum convenience for travelers, avoiding the need for off-airport shuttles. This makes the transition from flight to road incredibly efficient.
Broad Fleet Diversity: Hertz's wide array of vehicles, from economical options to luxury and specialty cars, allows customers to select the perfect vehicle for their specific trip, whether it's for efficiency or a premium experience.
Hertz Gold Plus Rewards Program: For frequent renters, this program is designed to expedite the rental process significantly, potentially allowing members to bypass the counter and proceed directly to their vehicle. This can be a major time-saver in a busy airport environment.
One-Way Rental Flexibility: The option to pick up at JFK and drop off at another location offers immense flexibility for various travel itineraries, including one-way moves or extended road trips.
Commitment to Electric Vehicles: Hertz's investment in an EV fleet provides an eco-friendly and modern option for those looking to reduce their carbon footprint while enjoying a quiet, high-tech driving experience.
Brand Reliability (Aspirations): As a major global brand, Hertz generally aims for a high standard of vehicle maintenance and safety, striving to provide reliable transportation, even when individual branch experiences may vary.
24-Hour Operation: The round-the-clock service at an airport location is crucial for accommodating flight schedules at any time of day or night.

Contact Information

For reservations, inquiries, or any assistance regarding your car rental needs at Hertz Car Rental at JFK Airport, you can reach them through the following contact details:

Address: Jfk Air Prt Bldg 145, Jamaica, NY 11430, USA

Phone: (800) 654-3131

Mobile Phone: +1 800-654-3131

Conclusion: Why this place is suitable for locals

For New Yorkers, Hertz Car Rental at JFK Airport, despite some challenging recent customer reviews, remains a highly suitable and often essential choice for their transportation needs. The primary advantage lies in its unparalleled convenience and direct accessibility from all JFK terminals via the AirTrain. For residents of Queens, Brooklyn, and Long Island, picking up a rental car directly at the airport after a flight, or for a journey originating from that area, significantly reduces travel time and logistical complexities compared to off-airport locations.

While customer feedback highlights areas where the JFK branch needs to significantly improve, particularly in terms of wait times, vehicle condition, and resolving issues with empathy, the underlying infrastructure and breadth of services offered by Hertz are considerable. The ability to choose from a diverse fleet, including electric vehicles, and the convenience of programs like Hertz Gold Plus Rewards for expedited service, are designed to benefit frequent renters and those seeking efficiency.

For a New Yorker planning a trip out of town, needing a temporary vehicle, or simply desiring the freedom of a car for a weekend, Hertz at JFK offers the vast resources of a major rental company at a crucial transportation hub. While it’s advisable to plan ahead, confirm all details, and document vehicle condition upon pick-up, the sheer accessibility and range of options make Hertz at JFK a go-to for countless locals seeking reliable mobility solutions.

Hertz Car Rental Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards

Hertz Car Rental Location

Hertz Car Rental

New York Queens County Jamaica Jfk Air Prt

Jfk Air Prt Bldg 145, Jamaica, NY 11430, USA

Hertz Car Rental Reviews

An average rating of ★2.8 from 31 user reviews.

flightpricerudenessrespectmoneybehaviorapp

★ 5★ 4★ 3★ 2★ 1

Title: Horrible Experience at Hertz JFK – Disgraceful Management BehaviorI am a Hertz President’s Circle member, renting a massive volume of vehicles across the U.S., and I have never experienced such treatment.At JFK, there is a morning manager who abuses customers — outright rudeness, hostility, and total disrespect.Instead of providing service, she creates a toxic environment and humiliates customers.She has no place dealing with people, let alone managing such an important location.This is not a one-time incident — it’s a serious ongoing issue that tarnishes the entire Hertz brand.If this is how loyal customers are treated, I am seriously considering ending my business with Hertz.Warning to anyone renting here:Prepare for disgusting treatment, zero respect, and a shockingly hostile attitude.
Apr 28, 2025 · Y Err
I arrived in New York at night after a long flight and wanted to rent a car for just a few hours to get to my hotel. I requested to pick up the car at the airport and return it in the city. Unfortunately, I made the mistake of choosing Hertz, and I deeply regret it.The service was terrible. Their system wasn’t working, and they asked me to book through the app even though I was already at the counter. On top of that, because I didn’t fully understand the representative, she added extra services to my reservation without my knowledge, which made the total price significantly higher.I ended up paying $124 for just a few hours with a car that caused me a full day of hassle. I must have told the representative 20 times that I wanted to return the car in New York City and not go back to the airport. She kept assuring me that everything was fine, that I was paying for everything with her, and that I could return the car in the city the next day.In reality, due to system issues, she registered the return location as the airport, and told me it would all be fine. The next morning I discovered everything was different — Hertz wanted an additional $140 just to change the return location. Despite everything I explained, they refused to let me return the car at any of the hundreds of locations in New York or New Jersey.I was forced to drive all the way back to the airport. There, I spoke with the branch manager who showed zero empathy. She was amused by my situation, even laughing at the fact that I paid for services I didn’t need. Throughout the conversation, she made it clear she wasn’t interested in helping and simply dismissed me.I strongly advise against renting a car from Hertz. They take your money, their service is awful, and there’s no one to talk to when issues arise.Of course, I never got a refund for the unauthorized services. I even returned the car six hours earlier than required because the representative stressed I had to return it by 6 PM in the city — whereas at the airport I was told the actual return time was midnight.Horrible experience. I will never rent from you again!
Apr 12, 2025 · Elior Vaaknin
Title: A Complete Scam and Absolutely Horrible Service at Hertz JFKI arrived at Hertz JFK yesterday morning at 7:00 AM, after a long and exhausting flight, eager to pick up my rental with a $250 per week contract that clearly stated I was covered for a 24-year-old driver and that the young driver fee was already included.However, the only female agent at the counter — who could not have been more rude and condescending — refused to honor my contract and insisted it was not valid. She then demanded I sign an outrageous new contract for $850, plus an additional $25 per day for the young driver fee!What kind of scam is this? To completely invalidate a valid contract and triple the price without any explanation or justification is beyond shocking.Her behavior was unbelievably unprofessional, and she acted like she had absolute power to manipulate the situation however she saw fit.It’s incredibly disappointing and frustrating to arrive after a long flight and be treated like this. Instead of receiving any kind of customer service, I was met with rudeness and exploitation.This was not just bad customer service — this was blatant price gouging and dishonest business practices.She treated me like I was an idiot and had zero respect for my time, money, or loyalty.I will never rent from Hertz JFK again, and I strongly advise everyone to stay far away from this location if you value your money and sanity.
Apr 28, 2025 · Zvi Fisher
Never have I made a reservation for a rental car and the location did not have any cars available. We reserved a car months in advance. We arrived after midnight after a long flight and ready to go home. There were no cars available and there were many others waiting for a car and Hertz had no idea when a car would be available. There was only 1 car available for an upgrade. The service representative and manager were very polite and professional. We ended up ubering home and spent $150 to get home. We felt bad for the other people waiting who were most likely visitors and had a long drive ahead of them and needed a car.
Mar 31, 2024 · Channyra Than
Definitely need to staff the counter better. I'm a gold member and had to stand in a very long line because the car we were supposed to get was not there.
Jul 20, 2024 · Ken Kupferman