Hertz Car Rental - Reseda - Reseda Boulevard

- 6728 Reseda Blvd, Reseda, CA 91335

For countless Californians, especially those navigating the vast expanse of the San Fernando Valley, a reliable vehicle is more than a convenience—it's a necessity. When your own car is unavailable, or you're in need of temporary transportation, local car rental services become indispensable. Hertz Car Rental, a globally recognized brand, has a presence right here in Reseda, at 6728 Reseda Boulevard, serving the needs of the local community.

Hertz is generally known for its extensive fleet and broad range of rental options, aiming to cater to diverse customer requirements, from short-term daily rentals to longer-term solutions. However, the experience at a specific neighborhood branch can sometimes differ from the broader brand perception. For residents of Reseda and surrounding areas like Tarzana, Northridge, and Woodland Hills, understanding the local dynamics of this particular Hertz location is key to a smooth rental process.

This article will provide a detailed overview of the Hertz Car Rental branch at 6728 Reseda Blvd, Reseda, CA. We will cover its location and how accessible it is within the community, the typical services that Hertz offers, and what potential features or highlights customers might encounter. Crucially, we will also integrate insights from real customer reviews to offer a balanced and factual perspective, helping local Californians make informed decisions when considering this Hertz branch for their car rental needs.

Location and Accessibility

The Hertz Car Rental branch is conveniently located at 6728 Reseda Blvd, Reseda, CA 91335, USA. Reseda Boulevard is a major thoroughfare in the heart of the San Fernando Valley, making this location relatively easy to find and access for residents in the area. Its position on a prominent street ensures good visibility and straightforward navigation for those driving.

For local Californians, accessibility often includes proximity to public transportation options. While specific public transit details for this exact address are not provided in the general information, Reseda Boulevard is typically served by local bus routes that connect to the broader Los Angeles Metro system. Customers relying on public transit are advised to check current bus schedules and routes that pass by this address to plan their journey efficiently.

The presence of a neighborhood branch like this one is particularly beneficial for those whose cars are in the shop, or who need a temporary vehicle without the added hassle of traveling to an airport location. Its integration within a local commercial area means it's likely surrounded by other businesses and amenities, adding to its convenience for daily use by Reseda residents.

Services Offered

Hertz, as a major car rental provider, typically offers a comprehensive range of services, and the Reseda Boulevard branch would generally provide the following to its customers:

• Diverse Vehicle Fleet: Hertz maintains a wide selection of vehicles to suit various preferences and needs. This usually includes economy cars (for budget-conscious travelers or short commutes), compact and mid-size sedans (for general travel), full-size cars, SUVs (for families or those needing more space), minivans, and potentially specialty vehicles. This variety aims to ensure that customers can find a car appropriate for their trip, whether it's exploring the local Valley or embarking on a longer California road trip.
• Flexible Rental Durations: Customers can typically rent vehicles for various periods, ranging from daily or weekly rentals to extended long-term options. This flexibility is valuable for those needing a car for a short errand, a weekend getaway, or for an extended period if their personal vehicle is undergoing repairs or maintenance.
• Insurance and Protection Plans: Standard offerings include various protection options such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC). These allow customers to choose the level of coverage that makes them comfortable during their rental period.
• Optional Equipment: Customers can often add extras like GPS navigation systems, child safety seats, and other amenities to their rental for added convenience.
• Online Reservation and Management: Hertz provides online platforms and a mobile app, allowing customers to easily book, modify, or extend reservations, which streamlines the rental process and can save time at the counter.
• Hertz Gold Plus Rewards Program: For frequent renters, the Hertz Gold Plus Rewards program typically offers benefits like expedited pick-up, earning points for free rental days, and other exclusive perks, which can enhance the experience for loyal customers.

Features / Highlights

Customer experiences are crucial in evaluating a local business. Based on the provided reviews, here are some points to consider regarding the Hertz Car Rental on Reseda Boulevard:

• Convenient Neighborhood Location: For residents of Reseda and nearby communities, the branch's local presence is a significant highlight. It provides an accessible alternative to airport rental locations, reducing travel time and complexity for those needing a car within their immediate area.
• Potential for Service Issues (Availability and Upselling): A recurring theme in the negative reviews is the issue of reserved cars not being available upon pick-up. Customers reported being told their confirmed car wasn't there, and then being offered only larger, significantly more expensive upgrades, described as "bait and switch" tactics. This is a critical concern regarding reservation reliability and transparent pricing.
• Customer Service Experience: Reviews consistently mention rude and unhelpful staff. Phrases like "rude and unhelpful just trying to steal money from me" and instances where representatives offered no "proper solution" when cars were unavailable are significant red flags regarding the branch's customer service standards.
• Impact on Travel Plans: The lack of available vehicles despite confirmed reservations led directly to customers being left without suitable transportation, impacting their travel plans, including needing to carry check-in bags in unsuitable compact cars or having to seek alternatives from competitors.
• Comparison to Competitors: Notably, both negative reviews mentioned switching to Enterprise "up the road" and receiving "great customer service," a "much better car for even less," and even free upgrades. This stark contrast highlights a significant service gap at the Hertz Reseda location compared to a nearby competitor.
• Questionable Reliability: The repeated issue of cars not being available for confirmed reservations led one customer to state, "I won’t be booking with this Hertz location again, as their reliability is highly questionable." This directly impacts the branch's trustworthiness for future rentals.

These points indicate that while the brand "Hertz" carries a certain expectation of service, the actual customer experience at this specific Reseda Boulevard location has been significantly problematic for the reviewers, primarily due to issues with vehicle availability, pricing transparency, and customer service.

Contact Information

To contact the Hertz Car Rental branch on Reseda Boulevard, you can use the following details:

• Address: 6728 Reseda Blvd, Reseda, CA 91335, USA
• Phone: (818) 705-0495
• Mobile Phone: +1 818-705-0495

Conclusion: Why this place is suitable for locals

For local Californians, particularly those residing in Reseda and the surrounding San Fernando Valley, the presence of a Hertz Car Rental branch at 6728 Reseda Boulevard offers the inherent convenience of a neighborhood location. This makes it a seemingly accessible option for quick local rentals, temporary vehicle needs when personal cars are in the shop, or for residents who prefer not to travel to larger airport hubs for their car rental requirements. The general breadth of vehicle types typically available from Hertz also means that the branch should theoretically be able to cater to a variety of transportation demands.

However, based on the direct feedback from local customers, it is crucial for any Californian considering this specific Hertz location to approach with considerable caution. The recurring themes of confirmed reservations not being honored, alleged "bait and switch" tactics regarding vehicle upgrades and pricing, and consistently negative experiences with staff professionalism and helpfulness paint a concerning picture. The fact that customers repeatedly resorted to a competitor ("Enterprise up the road") and reported significantly better service and value there underscores potential systemic issues at this Hertz branch.

While the convenience of location might initially draw customers, the reported unreliability regarding vehicle availability and the potentially frustrating customer service interactions suggest that the actual experience might fall short of expectations. For a seamless and stress-free car rental experience, which is often a high priority for both daily needs and travel plans across California, reliability and transparent service are paramount.

Therefore, local Californians are advised to:

• Thoroughly confirm vehicle availability directly with the branch on the day of pick-up, even with a confirmed reservation.
• Be explicit about their desired vehicle class and be wary of forced upgrades or significant price increases upon arrival.
• Carefully review all charges and the rental agreement before signing.
• Consider having an alternative plan or exploring other local rental options (as customers in the reviews did) if reliability and customer service are primary concerns.

Ultimately, while the location is physically suitable, the consistency of service and adherence to reservations at this particular Hertz branch appear to be areas of significant concern, which local Californians should weigh heavily when making their rental choice.

Hertz Car Rental - Reseda - Reseda Boulevard

6728 Reseda Blvd, Reseda, CA 91335, USA