Hertz Car Rental - Southamption - Maple Street

- 59 Maple St, Southampton, NY 11968

Welcome, New Yorkers, especially those in and around the beautiful Hamptons! Whether you're planning a luxurious weekend escape, need a temporary vehicle for navigating the local charm of Southampton Village, or require convenient transportation for a special event, finding a trustworthy car rental service is paramount. Look no further than Hertz Car Rental on Maple Street in Southampton, NY. This conveniently located branch aims to provide reliable vehicles and a streamlined rental experience, serving as your essential partner for exploring Long Island's stunning East End and beyond.

Hertz is a globally recognized brand synonymous with car rental, and the Southampton - Maple Street location strives to uphold that reputation by offering a diverse fleet designed to meet various needs. From compact cars perfect for zipping around town to more spacious options for family outings to the beach or exploring the scenic vineyards, Hertz aims to equip you with the ideal vehicle for your journey. Their commitment is to make your car rental process as efficient and stress-free as possible, allowing you to focus on enjoying your time in one of New York's most picturesque regions.

This article will provide you with a comprehensive overview of the Hertz Car Rental branch at 59 Maple Street in Southampton, NY. We'll delve into its strategic location, the array of services it provides, and key features, including invaluable insights from customer feedback, to help you make an informed decision for your next car rental. We aim to give you a balanced perspective on what to expect, ensuring you're well-prepared for your Hamptons adventure.

The Hertz Car Rental branch at 59 Maple St, Southampton, NY 11968, USA, boasts a highly convenient and accessible location within the charming Southampton Village. This strategic position on Maple Street places it directly across the street from the Southampton Train Station, making it an incredibly easy and efficient pick-up point for those arriving via the Long Island Rail Road (LIRR). For New Yorkers traveling from the city or other parts of Long Island by train, this direct proximity means a seamless transition from rail to road, without the need for additional transfers or taxis to reach your rental car.

Beyond its immediate vicinity to the train station, the Maple Street location is also well-situated for locals residing in Southampton and neighboring Hamptons communities. Maple Street provides easy access to major roadways such as County Road 39A (North Highway) and Montauk Highway (Route 27), which are essential for navigating the East End. Its central position within Southampton Village means it’s close to local businesses, shops, and attractions, making it a practical choice for those who need a car for errands, appointments, or simply to enjoy all that the Hamptons have to offer. The availability of on-site parking at the location further enhances its convenience for customers picking up or dropping off vehicles.

• Wide Range of Vehicle Classes: Hertz at this Southampton location offers a diverse fleet to cater to various needs. This typically includes economy cars (e.g., Chevrolet Spark), small sedans (e.g., Ford Focus), medium sedans (e.g., Mazda 3 4-door), various SUVs (e.g., Nissan Rogue, Jeep Wrangler), and potentially specialty vehicles like luxury sedans (e.g., Chrysler 300) or Manager's Specials, depending on availability. This ensures options for solo travelers, families, or those seeking a more premium experience.
• Flexible Rental Durations: Customers can book vehicles for short-term needs, such as a day or a weekend rental, or for longer periods, including weekly or monthly rentals, which are ideal for extended stays in the Hamptons or for temporary vehicle replacement.
• One-Way Rentals: For travelers planning to pick up a car in Southampton and drop it off at a different Hertz location (e.g., at an airport or another city), one-way rental options are generally available, providing flexibility for diverse travel itineraries.
• Hertz Gold Plus Rewards Program: Members of this loyalty program can enjoy expedited service, often allowing them to bypass the counter, select their pre-assigned vehicle, and proceed directly to their car, streamlining the pick-up process. Members also earn points towards free rental days and upgrades.
• Optional Add-Ons and Protections: To enhance the rental experience and provide peace of mind, Hertz offers various additional services. These may include GPS navigation systems, child safety seats (infant, child, and booster), and different levels of protection options such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS).
• AAA Member Benefits: For AAA members, Hertz often provides exclusive benefits, such as discounts on base rates (up to 10% or 20%), free use of one child, infant, or booster seat, and free additional qualified AAA drivers. Members may also receive a reduced fee on Hertz NeverLost® GPS rental and free Hertz Gold Plus Rewards® membership.
• Business and Corporate Rentals: Hertz provides tailored solutions for business clients, including corporate accounts and programs for government and military travelers, as well as for meetings and conventions.
• Roadside Assistance: Standard rentals typically include basic roadside assistance for mechanical breakdowns, offering support in case of unexpected issues during the rental period.

• Dedicated and Caring Staff (Positive Instances): A significant highlight, as noted in a positive customer review, is the presence of "professional, friendly" staff members like "Steve," who are described as making the rental process "quick and smooth" and genuinely caring about their customers. This indicates the potential for exceptional, personalized service.
• Streamlined Rental Process (Positive Instances): When the experience is positive, customers report an "easy" and efficient rental process, which is highly valued, especially for those with busy schedules or travel plans.
• Convenient Location for Hamptons Locals and Visitors: Being directly across from the Southampton Train Station provides unmatched accessibility, making it an ideal choice for New Yorkers arriving by train or residing in the village. Its central location also ensures easy access to and from other Hamptons destinations.

It is important for potential renters to also consider the less favorable feedback:

• Inconsistent Customer Service: A critical review describes a "horrific experience" with issues such as a "rude, nasty, and arrogant" front desk lady who "seemed so satisfied with not helping" and refused service even when directed by a central Hertz number. This indicates a significant inconsistency in service quality.
• Billing Discrepancies and Lack of Transparency: The negative review reports being "charged double the quoted price," "falsified" receipts, and additional charges without explanation, suggesting potential issues with billing accuracy and transparency.
• Vehicle Condition Concerns: The same review mentions a car "filled with cigarette smoke and handed to us with limited gas," highlighting potential issues with vehicle cleanliness and readiness.
• Difficulty Reaching by Phone: The customer attempting to call "for days with no response" points to significant challenges in communicating with the branch outside of an in-person visit.

Address: 59 Maple St, Southampton, NY 11968, USA

Phone: (631) 283-1584

Mobile Phone: +1 631-283-1584

For New York locals, particularly those in the Hamptons and surrounding areas, Hertz Car Rental on Maple Street in Southampton presents a highly convenient option for all your car rental needs. Its most significant advantage lies in its prime location directly across from the Southampton Train Station. This unparalleled accessibility means a seamless transition for those arriving by LIRR from New York City or other parts of Long Island, allowing you to step off the train and directly into your rental car without any additional hassle or transfer. For residents of Southampton Village, this central spot offers easy access from homes and businesses, simplifying the logistics of picking up or dropping off a vehicle.

When the service is at its best, as exemplified by the positive customer review, the experience can be exceptionally smooth and pleasant. The presence of professional, friendly, and caring staff, like "Steve," who expedite the rental process, demonstrates the potential for top-tier customer service. This type of efficiency and personal attention is highly valued by busy New Yorkers, whether they're renting for a quick business trip or a leisurely weekend escape to enjoy the Hamptons. The diverse fleet also ensures that you can find a suitable vehicle for any occasion, from compact cars for solo excursions to larger SUVs for family outings to the beach or exploring the scenic East End.

However, it is crucial for locals to consider the full spectrum of customer experiences. While there are instances of excellent service, the negative review highlights significant concerns regarding billing accuracy, vehicle condition (e.g., smoke odor, low fuel), and particularly, inconsistent customer service and phone unresponsiveness. This suggests that while the location offers immense convenience, the quality of experience can be variable.

Therefore, for New York locals choosing Hertz in Southampton, it is advisable to ensure all aspects of the rental agreement are clear, verify charges carefully upon pickup and return, and inspect the vehicle thoroughly before departing. Despite these potential inconsistencies, the strategic location and the proven capability for excellent service make Hertz Car Rental on Maple Street a viable and often advantageous choice for those seeking reliable transportation in the Hamptons. For your next Hamptons adventure, or simply to get around locally, this Hertz branch remains a convenient option for New York residents.

Hertz Car Rental - Southamption - Maple Street

59 Maple St, Southampton, NY 11968, USA