Hertz Car Rental - Southfield - Telegraph Road

- 26695 Telegraph Rd, Southfield, MI 48033

For residents of Southfield, Michigan, and the surrounding communities in Oakland County, having a convenient car rental option is often essential for daily life, whether it’s for temporary transportation, a business trip, or a weekend getaway. Hertz Car Rental, located at 26695 Telegraph Rd, Southfield, MI 48033, is a well-known national brand that operates a local branch in our community. While Hertz generally aims to provide a wide range of vehicles and services, it's important for local users to understand the specific experiences reported at this particular location.

Hertz, as a global leader in car rentals, typically offers a comprehensive fleet designed to meet various needs, from fuel-efficient compacts to spacious SUVs. The expectation from a brand of this stature is a reliable vehicle and a professional service. However, individual branch performance can vary, and for Michigan locals, understanding the nuances of their nearest rental provider is crucial. This article aims to provide a factual overview of the Southfield Telegraph Road Hertz location, combining public information with real customer feedback to help you make an informed decision for your car rental needs in Michigan.

The Hertz Car Rental branch at 26695 Telegraph Rd, Southfield, MI 48033, benefits from a highly accessible location. Telegraph Road is a major north-south artery in Metro Detroit, making it incredibly easy to reach from various parts of Southfield, Farmington Hills, West Bloomfield, and other surrounding communities. Its proximity to major expressways, including M-10 (Lodge Freeway) and I-696, ensures straightforward navigation for customers driving in from different directions.

The operating hours for this location are generally consistent: Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is typically closed on Sundays. These hours aim to accommodate most weekday and Saturday rental needs for the local populace. While there is no airport shuttle service directly from Detroit Metro Airport (DTW) to this specific branch, the location's ease of access by personal vehicle or ride-sharing services makes it a viable option for those living in or visiting the immediate Southfield area who do not require an airport pickup. Hertz also offers features like online check-in to potentially streamline the pick-up process.

Hertz Car Rental offers a wide array of services and a diverse fleet, typical of a major car rental provider, designed to meet various transportation needs for Michigan residents:

• Extensive Vehicle Fleet: Customers can choose from a range of car classes, including:
  • Economy and Compact Cars (e.g., Ford Focus, Chevrolet Spark) for budget-conscious and fuel-efficient travel.
  • Sedans (e.g., Chevrolet Malibu, Toyota Camry) in various sizes for comfortable daily commuting or business trips.
  • SUVs (e.g., Nissan Rogue, Chevrolet Traverse, Nissan Pathfinder, Chevrolet Suburban) for increased space, passenger capacity, or navigating Michigan's varied weather conditions.
  • Minivans (e.g., Chrysler Pacifica) for larger groups or families.
  • Specialty Vehicles, which may include convertibles or electric vehicles (e.g., Tesla Model 3, Chevrolet Bolt EUV) for unique rental experiences.
• Flexible Rental Durations: Options for daily, weekend, weekly, and monthly rentals, accommodating both short-term and longer-term temporary vehicle needs.
• One-Way Rentals: For those who need to pick up in Southfield and drop off at another Hertz location across Michigan or elsewhere.
• Hertz Gold Plus Rewards: A loyalty program designed to expedite the rental process with benefits like counter bypass and vehicle choice for eligible members.
• Optional Add-ons: Available extras include GPS navigation systems, child safety seats (infant, toddler, booster), and satellite radio.
• Protection Options: Various forms of optional coverage such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS) are offered for added peace of mind, though renters should always check their personal insurance policies first.
• Fuel Purchase Options: Customers have choices for refueling, including pre-paying for a full tank or allowing Hertz to refuel (with associated charges).
• AAA Member Benefits: Hertz partners with AAA to offer exclusive discounts, free use of a child seat, free additional qualified AAA drivers, and reduced fees on NeverLost® GPS for AAA members.

Based on direct customer reviews for this specific Hertz Car Rental location in Southfield, MI, there are significant features and concerning highlights that locals should be aware of:

• Severe Cleanliness Issues: Multiple reviews vehemently point out extreme lack of cleanliness. One customer reported finding a "toenail in the door handle," "old water bottles, cans, etc under the front passenger seat and trash," and stated the cars were "filthy" and just "ran through the car wash" without proper cleaning. Another mentioned cars reeking "HORRIBLE" of "cigarettes and weed." This is a critical concern impacting the basic user experience.
• Unprofessional and Aggressive Staff/Management: A recurring theme is highly negative interactions with staff, including the manager, Sal. Descriptions include "incredibly rude and dismissive," "loud, aggressive and threatening," and being told to "get out of his store" without issue resolution. This indicates a profound lack of professional customer service.
• Vehicle Condition & Maintenance Issues: Beyond cleanliness, complaints include vehicles being "slow picking up speed" and being given electric vehicles with very low charge (around 30% or less), significantly limiting immediate usability.
• Inconsistent Policies & Potential Discrimination: One review raised serious concerns about "unethical" practices, citing a discrepancy in deposit amounts for different customers ($500 vs. $200) based on perceived race. This is a severe allegation that warrants awareness.
• Lack of Accountability: Customers reported being met with defensiveness when raising legitimate issues about vehicle condition, rather than an attempt to resolve problems. This contributes to a highly frustrating experience.
• Inconvenience of Repeated Swaps: Due to initial vehicle issues, customers felt forced to repeatedly return to the location for swaps, causing significant time loss and frustration, especially for those with limited time.
• Basic Functionality Only: One review reluctantly gave "Two stars only because it’s a moving vehicle," suggesting that the sole redeeming quality was the car's ability to drive, despite all other issues.

For direct contact with Hertz Car Rental at 26695 Telegraph Rd, Southfield, MI, please use the following information:

Address: 26695 Telegraph Rd, Southfield, MI 48033, USA

Phone: (248) 352-2091

Mobile Phone: +1 248-352-2091

For Michigan locals in Southfield and the surrounding areas, the Hertz Car Rental on Telegraph Road, while conveniently located, presents significant concerns based on direct customer feedback. Its accessibility on a major thoroughfare is certainly a benefit, and the brand offers a wide range of vehicles, including standard sedans, SUVs, and even electric options, to cater to various needs. AAA member benefits are also a potential draw for many Michigan residents.

However, the consistent and severe complaints regarding vehicle cleanliness, uncharged electric vehicles, and critically, the alleged unprofessional, aggressive, and potentially discriminatory behavior from staff and management, paint a deeply troubling picture. These issues go beyond minor inconveniences and touch upon fundamental expectations of service and fairness. While the option to rent a vehicle exists, local users considering this specific Hertz location are strongly advised to proceed with extreme caution. It is crucial to meticulously document the vehicle's condition, fuel/charge level, and any interactions with staff with photos, videos, and detailed notes, to protect themselves from potential disputes or unfair charges. Based on the overwhelming negative sentiment regarding fundamental service quality and professionalism, many Michigan locals may find it more suitable to explore alternative car rental options in the Southfield area or from other nearby cities to ensure a more positive and less stressful experience.

Hertz Car Rental - Southfield - Telegraph Road

26695 Telegraph Rd, Southfield, MI 48033, USA