Hertz

- 4550 S Broadway, Englewood, CO 80113

For residents of Colorado, particularly those in the bustling Denver metro area and its southern suburbs like Englewood, the need for a rental car is a common occurrence. Whether your primary vehicle is undergoing repairs, you need extra transportation for visiting family, or you're planning a trip to explore the vast beauty of our state, having access to a convenient and reliable car rental service is essential. Hertz, a globally recognized name in the car rental industry, maintains a local branch at 4550 S Broadway in Englewood, CO, aiming to serve the everyday needs of the community.

While the Hertz brand carries a certain expectation of quality and widespread availability, the actual customer experience can vary significantly from one location to another. For Coloradans considering this specific Englewood branch, it's crucial to have a clear understanding of what to expect. A neighborhood location like this one often provides an alternative to the larger, more chaotic airport rental facilities, potentially offering a more streamlined process for local pick-ups and returns. However, customer feedback suggests that this particular branch presents a mixed bag of experiences.

This article will provide an in-depth, factual overview of the Hertz Car Rental at 4550 S Broadway in Englewood. We will cover its strategic location, the array of services it typically offers as a Hertz franchise, and critically, a balanced look at its features and highlights, informed by the experiences of real customers. Our goal is to equip you, the local user, with the necessary information to make an informed decision for your next car rental need, ensuring your time on Colorado's roads is as smooth and predictable as possible.

From understanding their communication practices to navigating their vehicle availability, knowing what distinguishes this specific Hertz location will help manage expectations and potentially enhance your rental journey within our beloved state.

Location and Accessibility

Hertz Car Rental at 4550 S Broadway, Englewood, CO 80113, USA, is strategically positioned to serve a significant portion of the Denver metropolitan area, particularly the southern suburbs. Located directly on South Broadway, a major north-south arterial road, this branch is highly accessible for residents of Englewood, Littleton, Sheridan, Cherry Hills Village, and other surrounding communities. Its designation as an "HLE" (Hertz Local Edition) branch signifies its focus on catering to local customers rather than predominantly airport traffic, making it a more convenient option for those not arriving by air.

The South Broadway corridor is well-served by RTD bus routes, offering public transportation options for those without immediate vehicle access. This connectivity is a benefit for customers whose cars might be in repair shops nearby or who rely on public transit for their daily commute. Driving to the location is straightforward, with clear signage and typically accessible parking for personal vehicles during the rental process.

The operating hours for this Hertz branch are Monday through Friday, 9:00 AM to 5:00 PM. It is closed on Saturdays and Sundays. These hours cater primarily to weekday rental needs, which can be convenient for many, but might present challenges for weekend pickups or returns. For customers with weekend plans, careful scheduling or consideration of other branches with broader weekend availability might be necessary. Always confirm the exact operating hours and any holiday variations directly with the branch to avoid inconvenience.

While the location itself is geographically favorable for southern Denver metro residents, the ease of access can sometimes be overshadowed by operational aspects, as suggested by customer feedback concerning wait times. Nevertheless, for proximity and direct road access, this Englewood branch offers a solid base.

Services Offered

• Standard Vehicle Fleet: As a major car rental provider, Hertz typically offers a wide selection of vehicles to suit various needs. While specific models may vary by availability, the general categories include:
• Economy and Compact Cars: Ideal for fuel efficiency and navigating urban environments.
• Mid-size and Full-size Sedans: Offering more comfort and space for everyday use or longer trips.
• SUVs: Ranging from small crossovers to full-size models, often with all-wheel drive options essential for Colorado's mountain roads and winter conditions.
• Minivans: Perfect for families or larger groups needing ample passenger and cargo space.
• Specialty Vehicles: Depending on the location and current inventory, this could include convertibles, luxury vehicles, or electric vehicles (EVs), though customer experiences with EVs should be noted.
• One-Way Rentals: Hertz, being a national network, generally facilitates one-way rentals, allowing customers to pick up a vehicle at this Englewood location and return it to a different Hertz branch across Colorado or the United States, providing flexibility for travel plans.
• Long-Term Rental Options: For extended needs, such as a month-long business trip, a prolonged vehicle repair, or temporary relocation, Hertz typically offers weekly and monthly rental rates that can be more economical than daily pricing.
• Insurance Replacement Rentals: This branch likely handles direct billing with many insurance companies for customers needing a replacement vehicle after an accident or breakdown, streamlining a potentially stressful situation.
• Optional Add-ons: Customers can enhance their rental experience with additional features like GPS navigation systems, child safety seats (infant, toddler, booster), and the option to add additional drivers to the rental agreement.
• Hertz Gold Plus Rewards Program: Frequent renters can benefit from the Hertz loyalty program, which often provides perks such as expedited service, bypassing the counter, and earning points towards free rental days and upgrades.
• Roadside Assistance: Hertz provides basic roadside assistance for mechanical faults, though specific terms and conditions apply for issues like flat tires (if not due to a defect), lost keys, or running out of fuel/charge.
• Pick-up Service: While not explicitly confirmed in the provided data, many Hertz local branches offer a complimentary pick-up service within a certain radius, transporting customers from their home or repair shop to the rental office. It is recommended to inquire about this service directly.

Features / Highlights

• Challenging Customer Service Experience: A significant highlight, albeit a negative one from the provided reviews, is the difficulty in reaching the branch by phone. Customers report "they simply will never answer" and enduring "OVER 30 MINUTES" on hold multiple times. This indicates a severe bottleneck in communication, which can be highly frustrating for locals trying to confirm reservations or ask quick questions.
• Issues with Vehicle Cleanliness and Preparation: One customer reported receiving a "dirty" car with "stuff... left in the glove box" and unclean windows, suggesting a lack of thorough preparation before rental. This impacts the initial impression and comfort of the rental experience.
• Impersonal In-Person Customer Service: The phrase "The customer service when I rented the car was awful and impersonal" points to a general lack of warmth or engagement during the rental process, which can be disheartening, especially when dealing with a necessary car rental due to unforeseen circumstances (e.g., insurance claim).
• Strict Payment Card Policy: A critical highlight is the strict policy regarding payment methods: "you have to have a physical card and that it cannot be linked to an online bank." This uncommunicated policy can lead to significant inconvenience and even denial of service upon arrival, forcing customers to "figure out how to get back home." This lack of transparency is a major pain point.
• Potential for Overbooking/Lack of Availability: The complaint about the branch running "out of cars even if you’ve reserved one" and significant delays ("2 hours past my appt time") before potential availability points to systemic issues with reservation management and fleet readiness. This can derail plans and cause considerable frustration.
• Inconsistent Staff Quality: While overall service is criticized, there is a redeeming note for a "male agent who is actually really nice, helpful and informative." This suggests that individual staff members might strive to provide good service, but their efforts might be hampered by broader operational challenges or understaffing ("absolutely overworked and constantly moving").
• "Make Money, Not Friends" Attitude (Alleged): The observation of an employee wearing a "make money, not friends" hoodie is a powerful anecdotal highlight, symbolizing a perceived lack of customer-centricity or friendliness, which directly contradicts the ideal of good customer service.
• Ride Service Provided (Positive): The one positive aspect explicitly mentioned is the "ride service they provided to pick me up." This indicates that at least one convenience service is offered and functions well for customer pickup.

Contact Information

For residents of Colorado attempting to contact Hertz Car Rental at 4550 S Broadway, Englewood, CO 80113, USA, please use the following information. Be aware of the potential challenges in reaching them by phone, as noted in customer reviews.

• Address: 4550 S Broadway, Englewood, CO 80113, USA
• Phone: (800) 654-3131 (This is the general Hertz customer service line, which may lead to call center queues.)
• Mobile Phone: +1 800-654-3131 (Same as above, likely routing to central customer service.)

Given the feedback about phone unresponsiveness, it is highly advisable to make reservations online well in advance and, if possible, consider visiting the location in person for critical inquiries or to confirm specific policies, especially regarding payment methods, before your scheduled pickup. This proactive approach may help mitigate potential frustrations.

Conclusion: Why this place is suitable for locals

For residents of Colorado, particularly those in the Englewood and southern Denver areas, the Hertz Car Rental at 4550 S Broadway presents a nuanced option for their car rental needs. Its primary suitability lies in its convenient geographical location. As a "Hertz Local Edition" branch situated on a major thoroughfare, it offers an accessible alternative to airport rentals, making it theoretically easier for locals to pick up and drop off vehicles for everyday needs, such as vehicle repairs or local trips within the Denver metro area.

However, based on consistent customer feedback, locals considering this branch should set their expectations with caution. While the general convenience of a neighborhood Hertz is appealing, significant challenges appear to exist, particularly concerning phone communication, vehicle readiness (cleanliness), and clarity on critical policies like acceptable payment methods. The reported issues of long wait times and potential overbooking can be incredibly frustrating and disruptive, especially when a rental is needed urgently due to an insurance claim or unforeseen circumstances.

Despite these challenges, the branch does seem to offer a pick-up service, which can be a valuable convenience for those without immediate transportation. And while general customer service may be lacking, the mention of certain individual staff members who are "nice, helpful and informative" suggests that a positive interaction is possible, albeit not guaranteed. This highlights a potential reliance on individual effort rather than consistent operational excellence across the board.

In conclusion, while Hertz is a widely recognized brand with a broad fleet, the 4550 S Broadway Englewood location appears to have specific operational hurdles that locals should be aware of. For those who prioritize a national brand's general offerings and can tolerate potential inconveniences, this branch might still serve. However, to mitigate risk, it is highly recommended that Coloradans confirm all details, including vehicle availability and payment requirements, well in advance and consider alternatives if strict schedules or immediate, seamless service are paramount. While it is physically suitable for locals due to its location, the overall experience requires careful navigation.

Hertz

4550 S Broadway, Englewood, CO 80113, USA