Hertz Uber

- 3202 N Harbor Dr, San Diego, CA 92101

The Hertz Uber facility located on North Harbor Drive in San Diego is a highly specialized car rental agency and transportation service, primarily designed to support the needs of rideshare drivers in the California region. This partnership with Uber provides a crucial service for individuals who need access to a vehicle to earn income through the Uber platform without having to use their personal car or commit to ownership. The core of their offering is a flexible, weekly rental model that typically includes unlimited mileage for rideshare purposes, basic maintenance, and essential liability coverage.

However, an overview of the customer experience at this specific location, 3202 N Harbor Dr, reveals a stark contrast between the intended professional service and the actual delivery. Numerous customer reports indicate significant operational challenges. Renters frequently mention a "run down" office environment and significant waiting times, with scheduled appointment times often proving to be unreliable. There are also severe recurring complaints related to billing and post-rental charges, where customers report being charged for extra weeks after returning the car, requiring lengthy phone calls and follow-ups to correct. This pattern of administrative error and poor facility presentation is noted by long-term renters who are surprised by the seemingly low standard for a service costing between $1200–$1500 per month.

Conversely, the service does feature shining examples of outstanding staff members. One review specifically highlights "Michael H" for providing "exceptional and professional" service, going "above and beyond" to assist with a rental renewal. This indicates that while the systemic and management issues appear to plague the facility's day-to-day operations, dedicated individuals are committed to upholding professional standards and providing respectful customer care, which is a vital part of the service's success for individual drivers.

The Hertz Uber rental facility is situated at a strategic location in San Diego, providing convenient access for those operating in the city. The exact address is:

• 3202 N Harbor Dr, San Diego, CA 92101, USA

This North Harbor Drive address places the agency near the heart of the San Diego harbor area, making it relatively accessible from various parts of the city. While it is not within the main San Diego International Airport (SAN) rental car center—which is located nearby on Admiral Boland Way—its proximity to the airport and major thoroughfares is advantageous for a rideshare-focused operation.

For accessibility, the facility offers features to accommodate all customers, which is a positive aspect for a transportation service provider:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

The commitment to physical accessibility ensures that rideshare drivers and other customers with mobility concerns can conduct their business without undue obstacles. Despite the reported issues with the facility's overall presentation, this infrastructure commitment remains a key factor.

The services offered at the Hertz Uber location are specifically tailored for the high-mileage, ongoing needs of the gig-economy worker. These services provide a structure that is distinct from a typical retail car rental agreement for vacationers.

• Rideshare Vehicle Rental: The primary service is providing vehicles for use on the Uber platform. Drivers must be approved by Uber and must meet Hertz's program requirements to qualify for the special discounted weekly pricing.
• Weekly Rental Structure: Rentals are generally structured on a minimum 7-day basis and can be automatically extended for up to 180 days, provided the driver maintains eligibility and meets program requirements, such as a minimum of 30 trips per week.
• Unlimited Rideshare Mileage: A significant benefit is the inclusion of unlimited mileage for trips conducted on the Uber platform, removing a major expense and concern for high-mileage drivers.
• Basic Maintenance Included: The rental rate typically covers basic vehicle maintenance, although customers have reported difficulties in the process of coordinating and obtaining the necessary maintenance vouchers and services.
• Roadside Assistance: 24/7 Roadside Assistance is usually included to support drivers who experience issues while on the road.
• Flight Support and Luxury Sedans: The agency’s description mentions "Flight Support" and "Luxury Sedans," suggesting that while the focus is on the general rideshare program, the facility may also support premium rideshare tiers (like Uber Comfort) or other transport-related business needs.
• Payment Options: The location accepts standard major forms of payment for the rental charges and refundable security deposit:
  • Credit cards
  • Debit cards (subject to specific Hertz policies, including available funds check and often not accepted for initial qualification on retail rentals, though often accepted for the Uber program).
• Required Vehicle Return: Drivers are generally required to return the vehicle to the rental branch every 28 days for inspection and maintenance, and to sign a new contract if they wish to keep the vehicle.

The distinct nature of this location’s offerings presents several key features that make it a compelling, albeit complicated, option for San Diego rideshare drivers.

• Dedicated Rideshare Program: The location is a specialized hub for the Hertz-Uber partnership, meaning their entire operation is geared towards supporting the logistical and vehicle needs of professional drivers.
• Inclusion of Essential Services: The weekly rate bundles essential costs, including basic maintenance, unlimited mileage (for rideshare), and insurance/liability coverage, offering a predictable, all-inclusive operating cost structure for drivers.
• High Potential for Exceptional Individual Service: The positive reviews regarding staff like "Michael H" demonstrate that individual employees are capable of providing outstanding, professional customer support that actively solves renewal and rental issues, cutting through the bureaucratic red tape.
• Challenges in Operational Efficiency: A notable feature is the reportedly low operational standard, including long wait times, missed appointment schedules, and an overall poor "shabby office" presentation, which detracts significantly from the corporate image.
• Billing Discrepancy Risk: The recurring issue of incorrect post-return charges and the need for protracted phone calls (sometimes over 50 minutes) and follow-ups to correct billing errors is a major highlight for potential renters to consider and guard against.

Individuals in the California area interested in the specialized Hertz Uber rental program at this location can use the following contact details for information, reservations, or customer service issues, which are critical given the reported need for follow-up.

• Address: 3202 N Harbor Dr, San Diego, CA 92101, USA
• Phone: (619) 725-3420
• Mobile Phone: +1 619-725-3420

The Hertz Uber facility on North Harbor Drive is worth choosing primarily for San Diego residents who are actively working as or intend to become rideshare drivers with Uber. The value proposition of the rideshare program—which includes insurance, maintenance, and unlimited platform mileage for a fixed weekly fee—is a significant financial benefit that removes the high barrier of vehicle ownership and wear-and-tear costs on a personal car. For those whose livelihood depends on maximum vehicle uptime and predictable expenses, this remains a vital resource.

However, choosing this location requires a proactive and resilient approach from the renter. While the program’s financial structure is sound, the documented administrative and facility-related challenges cannot be ignored. A renter choosing this location must be prepared for potential long waits during pickup and return, and most critically, must be extremely vigilant regarding their billing statements and post-rental charges. It is highly recommended to keep thorough records, including documentation of the vehicle's return date and time, any official return receipt, and to scrutinize every weekly or final charge. The presence of truly exceptional employees like Michael H offers a glimmer of hope that persistent issues can be resolved with dedication, but the system itself requires the customer to remain highly engaged in the process.

In short, if you are a California rideshare driver needing a fixed-cost vehicle, the program is excellent, but the operational experience at this specific San Diego location demands a high level of personal vigilance and patience.

Hertz Uber

3202 N Harbor Dr, San Diego, CA 92101, USA