Horspower Car Rental / NU Car Rentals

- 3947 NW 26th St, Miami, FL 33142

For us Floridians, the need for a rental car arises frequently, whether it’s for travel, a temporary replacement for our own vehicle, or accommodating guests. In a bustling city like Miami, numerous car rental options are available, ranging from large national chains to smaller, independent operators. When choosing a rental company, it’s always wise to conduct thorough research to ensure a smooth and transparent experience. This article aims to provide an objective overview of Horspower Car Rental / NU Car Rentals in Miami, based on publicly available information and customer feedback, to help local users make informed decisions.

The goal is to present factual information to assist residents of Florida in understanding what to expect from this particular car rental service. While promotional content often highlights positive aspects, a balanced perspective, including critical customer reviews, is crucial for comprehensive understanding. We will discuss its location, reported services, and significant features that have been brought to light by past customers, emphasizing the importance of diligence when considering a booking.

Navigating the car rental market can sometimes be challenging, and being aware of potential pitfalls is just as important as knowing the benefits. This overview intends to serve as a practical guide for those in Florida considering Horspower Car Rental / NU Car Rentals, encouraging them to exercise caution and verify all terms and conditions independently.

Horspower Car Rental / NU Car Rentals is located at 3947 NW 26th St, Miami, FL 33142, USA. This address places it in the vicinity of Miami International Airport (MIA), a common area for both on-site and off-site car rental agencies. While not directly within the primary MIA Rental Car Center, its location on NW 26th Street suggests it operates as an off-airport facility.

For travelers arriving at Miami International Airport, off-site rental companies typically provide shuttle services to transport customers from the airport terminals to their rental office. It is essential for customers to confirm specific pick-up instructions, shuttle frequency, and operating hours directly with Horspower Car Rental / NU Car Rentals prior to their arrival to avoid any inconvenience or delays. Customer reviews have, in some instances, noted challenges with off-site locations and communication, making direct verification even more important.

For local residents driving to the location, 3947 NW 26th St is accessible from Miami's major expressways. It is reasonably close to the Dolphin Expressway (SR 836) and the Palmetto Expressway (SR 826), which are key routes connecting various parts of Miami-Dade County. This accessibility is important for locals who might be dropping off or picking up a vehicle for non-airport related purposes. However, as with any off-site location near a major airport, traffic conditions in the area can vary, especially during peak travel times.

Based on general industry practices for car rental companies operating under the NU Car Rentals brand and customer feedback, the following services may be offered, though verification directly with the company is strongly recommended given the nature of customer reviews:

• Vehicle Rentals: Like other rental companies, Horspower Car Rental / NU Car Rentals offers a fleet of vehicles for rent. While specific models vary, NU Car Rentals generally offers economy, compact, mid-size, full-size cars, SUVs, and vans. However, some customer reviews indicate that the specific car rented may not always be the car provided, and there may be issues with vehicle condition (e.g., non-functional A/C, malfunctioning infotainment systems).
• Flexible Rental Durations: Typically, car rental companies offer daily, weekly, and monthly rental options to accommodate different travel needs. It is important to confirm the flexibility of these durations and any associated terms.
• Online Reservations: Most modern rental companies offer online booking capabilities for convenience. However, customers should pay close attention to the cancellation policies as some reviews mention a "NO cancellation policy" for this particular company, which is an uncommon and significant concern in the industry.
• Insurance and Protection Plans: Rental companies offer various insurance and protection plans. Customers often have the option to decline these if their personal auto insurance or credit card provides coverage. However, customer reviews for this specific location raise concerns about being pressured or forced to purchase additional, expensive insurance, specifically an "Extended Protection" plan, despite having their own coverage. It is important to note that, according to Florida law, while rental companies must offer certain minimum coverages (like Personal Injury Protection and Property Damage Liability), you are generally not required to purchase additional optional coverages from them if you have your own comprehensive insurance that extends to rentals.

Based on the provided information, the following points can be considered:

• Association with NU Car Rentals: Horspower Car Rental appears to operate under or in association with the NU Car Rentals brand. NU Car Rentals is a global brand with locations in various countries, suggesting a broader network, although customer experiences can vary significantly by individual franchise or location.
• Concerns Regarding Pricing and Hidden Fees: A significant highlight, albeit a negative one from customer perspectives, is the reported practice of adding "a lot of extra charges" and charges for services explicitly declined, such as Loss Damage Waiver and an increased daily rate. This indicates a potential lack of transparency in pricing, which is a critical concern for renters.
• Questionable Insurance Practices: Several reviews highlight a demand for customers to take the company's insurance, even claiming it's "Florida's law that you have to take their $500,000 Extended Protection." This claim has been stated by customers to be untrue based on their research of Florida law. Florida law requires rental companies to offer basic liability coverage (e.g., $10,000 PIP, $10,000 PDL), but generally does not mandate that renters purchase the rental company's additional, optional insurance plans if they have their own comprehensive coverage. This is a serious concern regarding ethical business practices.
• Reported Vehicle Condition Issues: Customer feedback includes instances where the provided vehicle did not match the rented car and had significant functional problems, such as non-working A/C and malfunctioning Apple CarPlay/Android Auto. This suggests potential inconsistencies in fleet maintenance and customer vehicle allocation.
• BBB Credit History Concerns: A review mentions a "very bad credit history with the BBB" (Better Business Bureau). While independent verification of BBB ratings is advisable, this indicates a pattern of unresolved customer complaints.

Address: 3947 NW 26th St, Miami, FL 33142, USA

Phone: (888) 656-7383

Mobile Phone: +1 888-656-7383

When considering car rental options in Florida, especially for us locals who frequently rely on such services for various personal and professional needs, factors like transparency, reliability, and customer service are paramount. Based on the provided customer reviews, Horspower Car Rental / NU Car Rentals in Miami raises significant concerns that should prompt extreme caution from any potential renter.

While the location on NW 26th Street near Miami International Airport might seem convenient, especially for those in the surrounding Miami-Dade area, the negative feedback far outweighs any perceived locational benefit. Reports of unexpected additional charges, a strict "NO cancellation policy," and particularly concerning claims about being forced to purchase unnecessary insurance (with the false assertion that it's "Florida's law") are red flags for any consumer. Florida law specifies minimum insurance requirements for rental companies, but generally does not compel customers with existing comprehensive coverage to purchase additional, expensive waivers or extended protection from the rental company itself. This discrepancy points to potentially unethical business practices.

Furthermore, issues with vehicle quality, such as non-functional air conditioning or infotainment systems, directly impact the comfort and safety of driving in Florida’s climate and dynamic road conditions. For locals needing a reliable car for daily commutes, family trips, or even just a temporary replacement, a vehicle with known issues is unacceptable.

Given the serious concerns raised by multiple customers regarding hidden fees, misleading insurance practices, vehicle condition, and a poor BBB history, it is strongly advised that Floridians exercise extreme caution when considering Horspower Car Rental / NU Car Rentals. For a stress-free and reliable car rental experience, it would be prudent to conduct thorough research, compare terms meticulously, and consider more established and highly-rated companies, as suggested by the customer reviews themselves. Your hard-earned money and peace of mind are too valuable to risk on a rental that might lead to unexpected charges and significant inconvenience.

Horspower Car Rental / NU Car Rentals

3947 NW 26th St, Miami, FL 33142, USA