Massas Transportation LLC

- 1612 E Racine St, Janesville, WI 53545

For residents of Janesville and the surrounding communities in Wisconsin, navigating transportation needs can sometimes be a challenge, especially when it involves specialized requirements like medical appointments or consistent travel to specific destinations. Massas Transportation LLC aims to be a dedicated local solution, providing more than just a ride – they focus on offering a personalized and caring transportation experience.

Unlike traditional car rental agencies where you drive yourself, Massas Transportation LLC appears to specialize in driven services, encompassing medical transportation, general personal transport, and potentially shuttle services. This approach caters to individuals who need reliable, pre-arranged transportation with a professional driver, rather than simply renting a vehicle for self-drive. Their mission, as seen in their public information, is to provide "worry-free" services, driven by a passion for service and high-quality standards.

Massas Transportation LLC is located at 1612 E Racine St, Janesville, WI 53545, USA. This address places it conveniently within Janesville, a significant city in Rock County, Wisconsin. East Racine Street is a well-known thoroughfare, ensuring the business is accessible for local residents seeking their services.

Janesville itself is strategically located, with good road connections that make Massas Transportation accessible to clients within the city and from nearby towns. It's close to US-14 and easily reachable from I-39/90, which are major interstate highways connecting Janesville to larger cities like Madison to the north and Rockford, Illinois, to the south. This connectivity means that while Massas Transportation is firmly rooted in the local Janesville community, they are well-positioned to serve clients needing transport within a broader regional scope of Southern Wisconsin, reaching destinations such as UW-Whitewater, local hospitals, or even airports further afield. Its focus on being a neighborhood service rather than an airport hub emphasizes its commitment to local accessibility and community integration.

Massas Transportation LLC offers a range of services centered around driven transportation, catering to specific needs within the community.

• Medical Transportation: A significant part of their service offering is focused on providing essential medical transportation. This includes rides to and from doctor's appointments, hospital visits, clinics, and other healthcare facilities. This service is crucial for individuals who may have mobility challenges or do not have other means of reliable transport for their medical needs. They reportedly work with clients who rely on this service for essential health-related travel.
• General Personal Transportation: Beyond medical needs, Massas Transportation provides general transportation for daily activities and personal errands. This can include trips to universities (like UW-Whitewater, as noted in a review), or other local destinations within Janesville and the surrounding areas.
• Shuttle Services: Public information indicates that Massas Transportation offers shuttle services, including flat-rate pricing for popular routes such as Janesville to O'Hare Airport, Janesville to Milwaukee, and Janesville to Rockford. They also offer custom destinations charged per mile and hourly rates for charter services.
• Group Travel: They reportedly operate a 14-passenger shuttle, making them suitable for group travel, special events, or larger family outings.
• Wheelchair Accessible Vehicles: A crucial service highlight is their commitment to inclusivity, with reported wheelchair-accessible options to ensure safe and comfortable transport for all clients.
• Punctual and Reliable Service: The company aims to provide timely and dependable service, with drivers reportedly calling clients upon arrival or imminent arrival.

Massas Transportation LLC offers several key features and highlights that aim to make it a suitable choice for personalized transportation in Wisconsin.

• Personalized and Caring Drivers: Customers frequently praise the drivers for being "kind, professional, and helpful," and "generous." One review highlighted drivers who "tend to call their clients when they've arrived or that they will be arriving soon." Another noted drivers who "truly treat you like family." This emphasis on compassionate and reliable drivers is a significant strength, particularly for medical transportation where empathy is crucial.
• Commitment to Medical Transportation: Their specialized focus on essential medical transportation is a vital service for the community, aiming to help "struggling people with these exact rides," as indicated by a "Gazette Extra's" article referenced in a review. This aligns with a community-minded approach.
• Vehicle Accessibility: The availability of wheelchair-accessible vehicles is a major highlight, demonstrating a commitment to serving a diverse client base and ensuring inclusivity.
• Flat-Rate Pricing for Popular Routes: Offering clear, flat rates for common long-distance trips (e.g., to airports in Chicago or Milwaukee) provides transparency and predictability for customers planning their travel budgets.
• Local and Community-Oriented: As a local business in Janesville, Massas Transportation is rooted in the community, striving to provide services that directly benefit residents.

However, it's equally important for prospective clients to consider some significant challenges and concerns highlighted in customer reviews, primarily related to the administrative and office coordination aspects:

• Inconsistent Office/Dispatch Communication: Several reviews point to major disappointments with "the office staff and dispatch coordination." Issues include "canceling rides without explanation," being "unable to make arrangements a week in advance," and a general unwillingness to "work with us."
• Lack of Weekend Availability/Contact: A consistent concern is the inability to "get a hold of anyone in Massas or schedule a ride on the weekends," which is highly inconvenient for a service often needed for urgent or pre-scheduled weekend appointments.
• Refusal of Simple Requests: Customers reported "refusing simple requests like adding quick stops, even when it's directly on the road," suggesting a rigid approach from the administrative side that contradicts the drivers' helpfulness.
• Perceived Lack of Support from Office: One review expressed a feeling that the "office prioritizes avoiding effort over supporting clients who rely on this service," leading to dissatisfaction and a search for alternative providers.

These detailed reviews suggest that while the on-the-ground drivers are highly commendable, there are significant areas for improvement in office communication, scheduling flexibility, and overall administrative support. Therefore, potential clients are strongly advised to:

• Plan Ahead and Confirm: Book rides well in advance, and confirm all details, especially for crucial medical appointments. Try to avoid last-minute or weekend booking needs if possible.
• Clarify Expectations: Discuss any specific requests (like quick stops) during the booking process and seek clear confirmation.
• Consider Backup Options: Especially for critical transportation needs, having an alternative plan or provider for weekends or in case of last-minute cancellations might be prudent until reported administrative issues improve.

For inquiries or to book services with Massas Transportation LLC, you can contact them using the following information:

Address: 1612 E Racine St, Janesville, WI 53545, USA

Phone: (608) 718-0767

Mobile Phone: +1 608-718-0767

For residents of Janesville and surrounding areas in Wisconsin, Massas Transportation LLC offers a valuable and highly personalized driven transportation service. Its focus on medical and general personal transport, combined with wheelchair accessibility and the commendable professionalism of its drivers, makes it a suitable choice for individuals who require reliable and compassionate assistance for their travel needs within the region.

Whether you're a student needing consistent rides to UW-Whitewater, an individual relying on transportation for crucial medical appointments, or a group looking for a comfortable shuttle service to destinations within Wisconsin or beyond, Massas Transportation aims to provide a dependable solution. While it's important for locals to be aware of the reported challenges concerning office communication and weekend service availability, the strong positive feedback for their drivers underscores a core commitment to client care. For those seeking a dedicated, local transportation partner in Wisconsin, particularly for specialized needs, Massas Transportation LLC stands out as an option worth considering, provided one plans accordingly and maintains clear communication.

Massas Transportation LLC

1612 E Racine St, Janesville, WI 53545, USA