MO MedTrans, LLC

- 1811 S Alma School Rd #295, Mesa, AZ 85210

For many Arizonans, particularly seniors and individuals with special needs, reliable and compassionate transportation to medical appointments, therapies, and essential outings is not just a convenience, but a necessity for maintaining independence and well-being. Unlike standard car rental agencies that focus on general-purpose vehicles for leisure or business travel, MO MedTrans, LLC, based in Mesa, AZ, specializes in a vital, often overlooked, segment of the transportation industry: Non-Emergency Medical Transportation (NEMT).

MO MedTrans, LLC stands as a key local provider for assisted transportation services across the Greater Phoenix area. They are dedicated to helping individuals get to their destinations safely and comfortably, with a strong emphasis on dignity and respect. This article will provide a comprehensive overview of MO MedTrans, LLC from the perspective of local Arizona users, exploring their specialized services, location and accessibility, highlights from customer experiences, and essential contact information, to help you understand why they are a crucial resource for our community.

MO MedTrans, LLC is conveniently located at 1811 S Alma School Rd #295, Mesa, AZ 85210, USA. This address places the company within the heart of Mesa, a significant city in the East Valley of the Phoenix metropolitan area. Alma School Road is a well-known north-south arterial street, providing excellent accessibility for clients coming from various parts of Mesa, Chandler, Gilbert, and surrounding communities.

The location within a suite in a commercial complex indicates a professional establishment, designed for operational efficiency rather than public walk-ins for casual car rentals. For Arizonans in need of their specialized services, this central East Valley location minimizes travel time for their fleet, allowing for more efficient scheduling and pick-ups across the greater Phoenix area. While not a typical storefront car rental, its administrative base in Mesa ensures it's deeply integrated within the local community it serves, facilitating quick dispatch and coordination for medical transport needs.

MO MedTrans, LLC specializes in Non-Emergency Medical Transportation (NEMT) and Assisted Transportation, catering specifically to the needs of seniors and individuals with special needs. Their services are distinct from traditional car rentals, focusing on providing safe, comfortable, and dignified transport to medical and other essential appointments.

• Non-Emergency Medical Transportation (NEMT): This is their primary service. It includes transportation for routine doctor visits, dialysis appointments, physical therapy, scheduled outpatient procedures, patient discharges from hospitals, and appointments related to workers' compensation claims or Independent Medical Examiner (IME) evaluations.

• Assisted Transportation Options: MO MedTrans offers various levels of assistance to ensure patient comfort and safety, including:

  • Door-to-Door: Standard pick-up and drop-off.
  • Door-through-Door: Assistance from inside the origin location to inside the destination location.
  • Hand-to-Hand: Continuous care where the driver ensures the patient is safely transferred to the care of another responsible party at the destination.

• Specialized Fleet: Their fleet is comprised of vehicles, including wheelchair and stretcher vans, that are ADA compliant and customized for safety and comfort. This is critical for clients who use mobility aids. They offer Ambulatory, Wheelchair, and Stretcher transportation.

• Professional and Compassionate Drivers: Drivers are employees of the company (not independent contractors), described as professional, passionate, compassionate, and trained to treat customers with dignity and respect. They often wear masks for client safety, as noted in a review.

• Personal Transportation: Beyond medical appointments, they also offer transportation for personal outings, general errands, airport and event transportation, and even food pickup with order verification. This allows for broader support for clients maintaining their independence.

• Scheduling Options: Rides can be scheduled in advance, with a recommendation to call the office if a ride is needed within less than 48 hours. They serve the Greater Phoenix area.

• Transparent Pricing: While specific rates are not provided, one review highlights their "Excellent price," indicating competitiveness.

MO MedTrans, LLC, as a specialized medical transportation service, has distinct features and highlights that set it apart, reflecting both its strengths and areas where challenges might occur, as indicated by customer experiences.

• Punctuality and Timeliness: A significant highlight is their commitment to punctuality, with a positive review stating they "Showed up on time for me." For medical appointments, being on time is paramount, and this punctuality contributes to patient peace of mind and continuity of care.

• Friendly and Professional Staff: The drivers are consistently praised for being "very friendly" and professional. The added detail of the driver wearing a mask throughout the drive, especially for medical transport, indicates a high level of consideration for client health and safety, which is greatly appreciated by customers.

• Compassionate Service: As a service dealing with vulnerable populations, the compassionate nature of their drivers, who treat customers with dignity and respect, is a crucial feature. Their core values on their website also emphasize "Caring: We treat our customers like family."

• Good Pricing: The mention of "Excellent price too!" indicates that MO MedTrans strives to offer competitive and reasonable rates for their specialized services, making essential medical transportation more accessible.

• Dedicated to Client Independence: Their mission to help seniors and those with special needs "maintain their independence" is a key aspect of their service, going beyond just transport to actively support their clients' quality of life.

• Potential for Scheduling/Backup Issues: One critical negative highlight reveals a vulnerability: "Was called to say one of their vehicles had a maintenance problem. There was no backup and had to wait an additional 45 minutes at the clinic after a procedure." This points to a potential weakness in their contingency planning for vehicle breakdowns, which can have significant and distressing impacts on clients, especially post-procedure.

• Customer Service Responsiveness (Inconsistency): While the drivers are friendly, the experience of "no backup" and the significant wait suggests that their dispatch or immediate problem-solving might not always be as robust as their scheduled service, leading to frustration for clients in critical situations.

To contact MO MedTrans, LLC for non-emergency medical transportation or assisted transportation services in Mesa and the greater Phoenix area, please use the following information:

Address: 1811 S Alma School Rd #295, Mesa, AZ 85210, USA

Phone: (480) 800-3130

Mobile Phone: +1 480-800-3130

Their website also offers an option to schedule a ride online, and it's recommended to call directly for rides needed within less than 48 hours. When contacting them, clearly articulate your needs, including any specific assistance required, to ensure they can provide the most appropriate and timely service.

For locals in Arizona, particularly seniors, individuals with disabilities, and their caregivers, MO MedTrans, LLC offers a specialized and often invaluable service that traditional car rental companies cannot provide. In a state where personal mobility is paramount, access to reliable non-emergency medical transportation is crucial for maintaining health, independence, and overall quality of life.

The positive aspects, such as their demonstrated punctuality, friendly and compassionate drivers who prioritize client comfort and safety (e.g., wearing masks), and "excellent price," make them a strong contender for scheduled medical appointments and essential errands. For many Arizonans, the peace of mind that comes from knowing a professional and caring driver will arrive on time and provide necessary assistance, whether it's door-to-door or hand-to-hand, is worth far more than a standard vehicle rental. Their specialized, ADA-compliant fleet also ensures that individuals using wheelchairs or requiring stretcher transport can travel safely and comfortably, a service not widely available elsewhere.

However, it's essential for locals to acknowledge the reported instance of a maintenance issue with no immediate backup, which resulted in a significant delay. While this appears to be an isolated but impactful negative experience, it highlights the importance of open communication and possibly having a contingency plan for critical appointments. Despite this, the overwhelming positive feedback regarding their core service delivery and customer-centric approach solidifies MO MedTrans, LLC's position as a suitable and highly recommended local resource for specialized medical and assisted transportation throughout the Arizona community. They truly help Arizonans maintain their independence and access vital services with dignity.

MO MedTrans, LLC

1811 S Alma School Rd #295, Mesa, AZ 85210, USA