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National Car Rental
- 600 Terminal Dr Ste 202, Fort Lauderdale, FL 33315

Car rental agency ★4.0

600 Terminal Dr Ste 202, Fort Lauderdale, FL 33315, USA

4.0
UPDATEAfter National commented on my review and told me to reach out because they were concerned. I reached out and they were still unable to resolve anything. I am currently banned from renting with them due to me and this location not being able to come to an agreement. Corporate was very apologetic and understanding but the way they operate is each location is owned but independents and corporate can’t interfere. The managers and higher ups at this location have no interest in talking to anyone and or resolving customer concerns. Rent with anyone else especially when it comes to this location.Worst Car rental experienceI’m currently a National Car rental Executive member which is the highest tier but is supposed to come with some perks like being able to go straight to your car classes row and being able to pick what you want.Unfortunately this is where the problem starts this location had no cars for my tier on the lot. So me and my family had to wait 15mins for them to try to find a car.We selected the Extended Luxury SUV class when renting so we expected something higher tier.After waiting they finally brought out a White Jeep Grand Wagoneer L.We noticed red permanent marker circle marks all over the car that pointed out damage to the vehicle. I let the lady at the desk know how much damage was to the car and we didn’t really feel comfortable driving it due to liability reasons. She said she would put a note on the agreement stating all the damage so we wouldn’t have to worry. After leaving when we got to our hotel we inspected the inside of the vehicle and discovered that it had barely been cleaned and there was food all over along with dirt and other foreign material.I’ve rented a Wagoneer before from another national location and didn’t have any issues. When I went to fill up this specific model I realized that it took premium fuel Only! I called a dealership to confirm that these specific models require premium fuel otherwise it will mess up the engine. I did not want to be held liable for a car that was not mine and costed over $100,000 so I filled it with premium which ended up costing us more in fuel costs than the entire rental cost. We were never told that this vehicle required premium fuel when renting so we were shocked to learn it on our own. Upon returning the rental I let the man know who was checking us out and he stated that we didn’t have to put premium in it but again I wasn’t going to be held liable for something that isn’t mine. I also told him about the other inconveniences and he barely spoke any English but said he would take $60 off the rental which I told him wasn’t enough for all the hassle. Still trying to get ahold of this location to speak to a manager.Worst location don’t rent from here - Tommy
National Car Rental Overview Photos Intro Detail Location Reviews

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National Car Rental Introduce

For residents and visitors alike, navigating the vast and diverse landscape of Florida often begins and ends with a reliable mode of transportation. Car rental services are an essential part of the travel ecosystem in the Sunshine State, providing the flexibility and convenience needed to explore everything from bustling cityscapes to serene coastal drives. Among the prominent names in the industry, National Car Rental holds a significant presence, particularly at major transportation hubs like the Fort Lauderdale-Hollywood International Airport (FLL). This article aims to provide a comprehensive overview of the National Car Rental location at FLL, helping locals understand what to expect from this service.

The experience of renting a car can vary widely, and for Floridians, a smooth process is paramount, especially when dealing with airport logistics. National Car Rental is often favored by business travelers and frequent renters due to its Emerald Club loyalty program, which promises expedited service and vehicle choice. However, as with any high-volume service, individual experiences can differ. Recent customer feedback for the Fort Lauderdale Airport branch highlights both the strengths and potential challenges, offering valuable insights for anyone considering their services.

While some customers consistently praise the friendly staff, good car selection, and overall positive experiences, others have encountered issues ranging from vehicle availability for specific tiers to concerns about car cleanliness and undisclosed requirements like premium fuel for certain models. These diverse reviews underscore the importance of clear communication and proactive engagement when renting a vehicle, ensuring that your expectations align with the service received. Despite these variations, National remains a go-to choice for many due to its brand reputation and the perceived benefits of its loyalty program.

Location and Accessibility

The National Car Rental branch is conveniently located directly at the Fort Lauderdale-Hollywood International Airport (FLL), specifically at 600 Terminal Dr Ste 202, Fort Lauderdale, FL 33315, USA. This prime airport location ensures maximum accessibility for travelers arriving or departing from FLL, as well as for local residents who might be flying out or simply need an airport-based rental.

Upon arrival at FLL, customers can easily access the National Car Rental counter. For those arriving at Terminals 2, 3, and 4, the rental car shuttle pick-up area will lead you directly to the Rental Car Center (RCC). If you arrive at Terminal 1, simply follow the Rental Car Center signage to the Concourse B pedestrian bridge, which connects directly to the RCC. National's counter is located on the second floor of the Airport Rental Car Center. This integrated setup significantly streamlines the pick-up process, especially for Emerald Club members who can often bypass the counter and proceed directly to their designated vehicle area. The accessibility of this location is a major advantage for both air travelers and local Floridians needing to rent a car near the airport.

Services Offered

  • Wide Range of Vehicle Classes: National Car Rental offers a diverse fleet, including economy cars, compact cars, mid-size and full-size sedans, SUVs (standard, mid-size, full-size, luxury, and extended luxury), minivans, and convertibles. This variety aims to cater to different travel needs and preferences.

  • Emerald Club Loyalty Program: This program is a key feature, offering various tiers (Emerald Club, Executive, Executive Elite) with benefits such as bypassing the counter, choosing your own car from specific aisles (Emerald Aisle or Executive Selection), expedited service, and earning free rental days or frequent flyer miles.

  • One-Way Rentals: National allows customers to pick up a vehicle at one location and return it to another, offering flexibility for travel itineraries across the U.S. and Canada, with unlimited mileage on many one-way rentals.

  • Optional Protections and Add-ons: Customers can opt for various protection plans like Damage Waiver (DW) and Extended Protection (EP) to reduce their liability. Additional equipment such as GPS navigation systems and child safety seats are also available for rent.

  • After-Hours Return: The FLL location generally offers 24/7 returns, allowing customers to drop off their vehicles outside of regular business hours, providing convenience for early morning or late-night flights.

  • Online and Mobile App Services: National provides robust online booking tools and a mobile app that allows members to manage reservations, select vehicles, and expedite the rental process through features like Emerald Checkout.

Features / Highlights

  • Emerald Club Benefits: For frequent renters, the Emerald Club is a significant highlight. The ability to bypass the counter and choose a vehicle from a designated aisle is designed to offer speed and control, enhancing the overall rental experience, especially for business travelers. Executive members, for instance, can often choose a full-size or higher car from the Executive Selection while paying the mid-size rate.

  • Staff Friendliness and Helpfulness: Despite some negative feedback, several reviews commend the staff at the Fort Lauderdale airport location for being "very helpful and friendly." This suggests that positive customer interactions are a strong point for many employees at this branch.

  • Vehicle Quality (Often High): One positive review specifically mentioned receiving a car that was "clean and in perfect condition with under 1000 miles on the odometer," indicating that well-maintained and nearly new vehicles are part of the offering, particularly within the Emerald Aisle selection.

  • Extensive Network: As a national brand, National Car Rental offers the convenience of numerous locations across the U.S. and Canada, facilitating one-way rentals and consistent service standards (though local variations exist).

  • Corporate Programs: National is particularly popular among corporate clients, offering tailored programs that cater to business travel needs, including billing and reporting solutions.

Contact Information

Address: 600 Terminal Dr Ste 202, Fort Lauderdale, FL 33315, USA

Phone: (833) 479-1102

Mobile Phone: +1 833-479-1102

Conclusion: Why this place is suitable for locals

For locals in Fort Lauderdale and the broader South Florida region, National Car Rental at the FLL airport offers a compelling option for their car rental needs, primarily due to its airport-integrated location and the benefits of the Emerald Club program. The convenience of being able to pick up and drop off a vehicle directly at the airport, particularly for frequent flyers or those needing quick access, is invaluable. The potential for bypassing counters and selecting your preferred vehicle from the Emerald Aisle can significantly streamline the rental process, a definite perk for busy Floridians who value efficiency.

While some customer experiences indicate areas for improvement, particularly regarding vehicle readiness and communication about specific car requirements (like premium fuel), the generally positive feedback on staff friendliness and the overall good condition of many vehicles rented through the Emerald Aisle or similar tiers still make it a strong contender. For residents who frequently travel, or require a vehicle for business or leisure that aligns with premium expectations, the Emerald Club membership can unlock a more seamless and personalized rental experience. It's advisable for locals to leverage the program's benefits, clearly communicate their needs, and inspect their chosen vehicle thoroughly upon pick-up to ensure a hassle-free journey. Despite localized challenges, National Car Rental remains a go-to choice for many Floridians seeking reliable transportation from a well-established brand at a highly convenient location.

National Car Rental Details

  • From the business

  • Identifies as women-owned
  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

National Car Rental Location

National Car Rental

600 Terminal Dr Ste 202, Fort Lauderdale, FL 33315, USA

National Car Rental Reviews

An average rating of ★4.5 from 4833 user reviews.

emerald clubaisleexecutiveminivangarageemployeeloyaltymiami airportelite2021 ford mustang convertible

★ 5★ 4★ 3★ 2★ 1

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