RB AUTO RENTAL

- 156-20 Cross Bay Blvd, Howard Beach, NY 11414

For residents of New York City, particularly those in the outer boroughs like Queens, the decision to rent a car often comes with unique considerations. While public transportation is extensive, there are countless situations where a personal vehicle offers unmatched convenience – from family trips out of the city, moving personal belongings, to needing transport when your own car is unavailable. In such a dynamic environment, choosing a car rental service wisely is paramount to ensure a smooth and stress-free experience.

RB AUTO RENTAL, located in Howard Beach, NY, is a car rental entity operating in the area. This overview is designed to provide potential customers in the New York region with factual information based on public data, including direct customer feedback. It's important for New Yorkers to be well-informed when making decisions about services that impact their travel and financial security. Our aim here is to present a balanced view, drawing from available information to help you understand what to expect from this particular rental option.

RB AUTO RENTAL is situated at 156-20 Cross Bay Blvd, Howard Beach, NY 11414, USA. Cross Bay Boulevard is a significant thoroughfare in Queens, connecting various neighborhoods and providing access to and from the Rockaways. The location generally offers direct access for those traveling by car within Howard Beach and the surrounding Queens areas.

For New Yorkers in this part of Queens, the address on Cross Bay Boulevard may offer a convenient option for local car rental needs. However, unlike some traditional rental agencies with dedicated storefronts in commercial areas, the nature of the business's physical presence as a "no storefront" operation, as mentioned in customer reviews, is a factor to consider. This might affect the typical customer experience regarding walk-ins or on-site support. Accessibility by public transport to this specific address might require transfers or local bus routes, making personal vehicle access the more direct route for many potential customers.

Based on the provided information and common practices in the car rental industry, RB AUTO RENTAL likely offers car rental services, though specific details about their fleet (e.g., types of cars, models) are not available in the provided data. Customer reviews suggest that the business provides vehicles for rent, including smaller cars (e.g., "tiny Hyundai").

Given the nature of car rentals, typical services would generally include:

• Vehicle Rental: Providing cars for temporary use.

• Pricing for Rental Periods: Quoting rates for daily, weekly, or potentially longer rental durations.

• Deposit Requirements: Requiring a security deposit for the rental.

• Insurance/Protection Options: Discussing and potentially offering insurance or damage waiver options.

It is crucial for customers to obtain explicit, written confirmation of all terms, including rental price, mileage limits, insurance coverage, and deposit amounts, before finalizing any agreement.

Based directly on the provided customer reviews, which form the most substantial public data available for RB AUTO RENTAL, several points consistently emerge. These points are presented as features or highlights, though they reflect a negative customer experience:

• Discrepancy in Pricing: Customers report being quoted one price (e.g., $350/week) over the phone or social media, only to be charged a significantly higher amount (e.g., $550/week) upon arrival.

• Unexpected Charges and Deductibles: Attempts to charge more for insurance (e.g., $50 a day extra) and/or require higher deductibles than initially discussed.

• Vehicle Condition and Registration: Cars provided were described as having high mileage (e.g., "almost 70,000 miles"), being "out of gas," and having "out of state paper plates" that might not pass NYS inspection.

• Lack of Physical Storefront: The business is described as having "no storefront," which can impact the professional appearance and direct customer service experience.

• Disablement of Vehicle: A customer reported the car being disabled remotely before the rental period officially ended, preventing its return and leading to the retention of the security deposit.

• Difficulty Obtaining Receipts/Documentation: A customer reported significant difficulty in obtaining a receipt for payments made, even a month after the rental concluded.

• Customer Service Concerns: The overall tone of the reviews indicates a lack of empathy and professionalism, with staff being described as "rude" and uncaring about difficult personal circumstances.

These reported experiences suggest significant challenges in transparency, vehicle quality, and customer support.

For inquiries or attempts to contact RB AUTO RENTAL, the following information is available:

• Address: 156-20 Cross Bay Blvd, Howard Beach, NY 11414, USA

• Phone: (917) 609-1040

• Mobile Phone: +1 917-609-1040

Given the nature of the concerns raised in customer reviews, it is strongly advised that any communication be documented, and all terms and conditions be confirmed in writing before proceeding with any rental.

When considering car rental options in New York, particularly for locals who value reliability, transparency, and dependable service, it is crucial to evaluate businesses based on comprehensive information. Based on the provided customer reviews, RB AUTO RENTAL presents significant concerns that may make it unsuitable for New Yorkers seeking a trustworthy and hassle-free car rental experience.

The consistent complaints about deceptive pricing, unexpected additional charges, poor vehicle condition, and questionable licensing practices, as well as severe issues regarding customer service and security deposit retention, paint a picture of a business that may not operate with the transparency and integrity that New York consumers expect and deserve. The reports of vehicles having out-of-state paper plates and being potentially unsafe for New York State inspection are serious safety and legal considerations that locals should be acutely aware of. Furthermore, the alleged disabling of a vehicle and the subsequent retention of a security deposit, along with the difficulty in obtaining receipts, point to potentially highly problematic business practices.

For New Yorkers, who often rely on clear, fair, and reliable services, the experiences shared by previous customers with RB AUTO RENTAL suggest that exercising extreme caution, or preferably, exploring other established and well-reviewed car rental options in the New York area, would be a more prudent course of action. Consumer protection agencies, such as the New York State Attorney General's Office or the NYC Department of Consumer and Worker Protection (DCWP), are available resources for New Yorkers who encounter issues with businesses.

RB AUTO RENTAL

156-20 Cross Bay Blvd, Howard Beach, NY 11414, USA