Scubby Transportation Services

- 11220 S Kirkwood Rd, Houston, TX 77099

For Texans in the expansive Houston metropolitan area, including the growing community of Katy, reliable transportation to essential appointments is a necessity. Scubby Transportation Services, based in Southwest Houston, operates as a specialized provider in this critical field. While the name might imply standard "car rental," customer feedback clearly indicates this is a specialized service: a Medical Transport Company focused on Non-Emergency Medical Transportation (NEMT). This vital service helps ensure that patients, often those who are elderly, disabled, or undergoing treatments like dialysis or chemotherapy, can reach their necessary healthcare destinations safely and on time.

The company plays an important role in the local healthcare ecosystem by bridging the gap between a patient's home and medical facility. Unlike a traditional car rental agency that offers self-driven vehicles, Scubby Transportation Services provides a ride, complete with a driver, making it an essential service for those who cannot drive themselves or utilize standard public transit for medical trips. However, perspective from local users is crucial when assessing a service-based business. Available customer reviews for Scubby Transportation Services express severe dissatisfaction with the company's service, specifically citing "very bad experience," "rude," "disrespectful," and "unprofessional" drivers. Customers stress that the service is "Not patient friendly at all," urging others to "find someone else." For Texans relying on compassionate and professional medical transport, these serious concerns are a key factor in any decision-making process.

Given the nature of NEMT, the professionalism and sensitivity of the drivers are as important as the punctuality of the ride itself. Potential customers needing patient-centric service should be aware of these reported challenges and consider the importance of driver demeanor, particularly when dealing with vulnerable or health-compromised individuals. Texans should weigh the need for this specific type of transport against the consistent negative feedback regarding the quality of the customer and patient experience.

Scubby Transportation Services is situated at a centrally accessible point within Southwest Houston, making it strategically positioned to serve a wide range of communities, from the inner suburbs to the western edges of the metroplex, including Katy. The business address is:

11220 S Kirkwood Rd, Houston, TX 77099, USA

This location near the intersection of major roads allows the company's fleet relatively easy access to I-69 (Southwest Freeway) and Beltway 8 (Sam Houston Tollway). This accessibility is key for a transportation service that must cover significant distances across the expansive Houston and Katy service areas to maintain punctuality for crucial medical appointments. Since the business operates as a transport provider, its primary accessibility is defined by its ability to reach patient homes and medical facilities, rather than the walk-in convenience of its physical office. The service aims to be an accessible option by offering door-to-door transport for its clients, circumventing the need for clients to worry about driving, parking, or navigating public transit on a day they are visiting a medical provider.

Scubby Transportation Services is dedicated entirely to the niche of Non-Emergency Medical Transportation (NEMT), a distinct offering from typical vehicle rentals. These services are vital for continuity of care for many Texans.

• Dedicated Medical Appointment Transport: The core service is transporting patients to and from pre-scheduled, non-urgent medical appointments, including primary care, specialist visits, physical therapy, and other necessary treatments.
• Service Area Coverage: The company specifically notes that it SERVES KATY ALSO, indicating a wider service radius than a typical local-area transport provider, covering a significant portion of the western and southwestern Houston metroplex.
• Support for Vulnerable Populations: The service is designed to support individuals who have limited mobility, do not own a vehicle, or are temporarily unable to drive due to illness, injury, or medical procedures. This is a critical service for the elderly and disabled in the community.
• Focused on NEMT Needs: Unlike standard taxi or ride-share services, NEMT often involves drivers who are trained for patient handling and vehicles that may be specially equipped to safely accommodate patients with specific mobility challenges, although no information on the specific vehicle types (e.g., wheelchair vans) is explicitly provided.

In a service-oriented business, the key features often revolve around the quality of the service delivery itself. Based on the provided customer feedback, the highlights of this company are unfortunately framed by significant cautionary points that local Texans must consider.

• Specialized Service Role: The primary highlight is the company’s dedicated role as a MEDICAL TRANSPORT COMPANY, providing a necessary and focused service for Texans needing NEMT.
• Extended Service Range: A notable feature is the clear indication that the service extends to the Katy area, providing coverage beyond the immediate vicinity of the Houston office address.
• Availability via Phone: The company is reachable through a local Texas phone number, facilitating direct scheduling and communication for necessary medical trips.

However, the following issues highlighted by local customer reviews must be treated as critical factors:

• Reported Unprofessionalism: Customers describe the company and its drivers as "not professional" and "rude," which is a serious concern, particularly in the context of patient care.
• Poor Patient Experience: The explicit comment that the service is "Not patient friendly at all" suggests a fundamental lack of compassion or patience, which is unacceptable for a medical transport provider serving sensitive populations.
• Negative Sentiment: The intense negative sentiment, including multiple customers wishing they could give "0" stars, serves as a strong warning for potential users regarding the level of service quality they can expect.

For Houston and Katy residents needing to arrange Non-Emergency Medical Transportation, Scubby Transportation Services can be reached directly via the following contact points. Individuals are strongly advised to confirm all details of their required transport and to set clear expectations regarding pick-up times and driver professionalism when booking.

• Address: 11220 S Kirkwood Rd, Houston, TX 77099, USA
• Phone: (432) 305-6190
• Mobile Phone: +1 432-305-6190

Scubby Transportation Services is worth considering for Texans in the Houston and Katy area solely because it is a provider of Non-Emergency Medical Transportation—a service that is indispensable for many patients. The fact that the company specifically serves Katy, a large and growing community, makes it a logistical option for residents in that area who need transport for medical needs. In situations where NEMT options are limited, Scubby Transportation Services may fill a void by being available for bookings.

However, the decision to choose this provider must be weighed against the exceptionally poor and specific customer feedback. Local users have clearly indicated that there are severe issues with the professionalism, demeanor, and overall respect shown by the drivers and company staff. For a service that caters to vulnerable patients, professionalism and a "patient friendly" approach are non-negotiable qualities. Texans seeking this type of essential medical transport should exercise extreme caution, consider alternative providers, and if choosing Scubby Transportation Services, ensure they take steps to document all interactions and arrangements clearly to mitigate potential issues raised in the negative reviews.

Scubby Transportation Services

11220 S Kirkwood Rd, Houston, TX 77099, USA