Steele EXP Transport

- 5704 Brainerd Rd #104, Chattanooga, TN 37411

For many residents in Chattanooga, Tennessee, navigating transportation for medical appointments, personal errands, or special events can present unique challenges, especially for those requiring assistance with mobility. Steele EXP Transport, located right here in Chattanooga, is dedicated to providing specialized, non-emergency medical transportation services with a strong focus on client care and safety. This article aims to offer a clear, engaging, and informative overview of Steele EXP Transport, highlighting its essential services, convenient location, and the compassionate approach that makes it a vital resource for our local community. We’ll delve into the specifics that truly matter to ensure peace of mind for clients and their families.

Steele EXP Transport is strategically located at 5704 Brainerd Rd #104, Chattanooga, TN 37411, USA. Brainerd Road is a well-known and easily navigable thoroughfare in Chattanooga, making the facility highly accessible for residents across the city and surrounding areas. Its central location in a commercial hub ensures that clients and their family members can easily find and reach their office, whether for inquiries, scheduling, or understanding services.

While not a traditional "car rental" agency in the sense of self-drive vehicles, Steele EXP Transport provides essential transportation services that fill a critical need in the community, often substituting for personal vehicle use when specialized care or assistance is required. Their focus on client-centered transportation means that accessibility extends beyond just the physical address; it encompasses their readiness to come to the client, providing pick-up and drop-off services directly from homes, medical facilities, or other desired locations. This door-to-door approach is fundamental to their service model, ensuring seamless access for individuals with varying mobility levels.

Steele EXP Transport specializes in non-emergency medical transportation (NEMT), a crucial service for individuals who need assistance getting to and from medical appointments, rehabilitation, or other destinations but do not require an ambulance. Their comprehensive service offerings are designed with the client's safety and comfort as the top priority:

• Wheelchair Transportation: Steele EXP provides reliable and professional wheelchair transportation assistance. Their vehicles are equipped with standard accessibility requirements, including ramps, to ensure comfortable and secure transport for clients using wheelchairs.
• Stretcher Transportation: For individuals with acute medical needs, serious injuries, or disabilities that necessitate lying down or reclining during transit, Steele EXP offers specialized stretcher transportation services. Their vehicles are fitted to accommodate stretchers, ensuring a safe and comfortable journey.
• Ambulatory Transportation: For clients who are mobile but may require some assistance or simply prefer a guided transport experience, Steele EXP offers comfortable and safe rides to various destinations.
• Private Pay Rides: They accept private pay rides, offering flexibility for clients who may not be using insurance for their transportation needs. This broadens accessibility for many in the community.
• 24/7 Availability: Understanding that medical appointments and transportation needs can arise at any time, Steele EXP Transport prides itself on its 24/7 availability, ensuring they are there for their community day or night.
• Trained and Compassionate Drivers: A key highlight of their service is the quality of their drivers. They are trained in CPR and Basic First Aid, and some drivers are Certified Nursing Assistants (CNAs), providing an additional layer of care and confidence for clients and their families.
• Transportation for Various Destinations: Beyond medical appointments, they can assist with transportation for other non-emergency travel needs, such as dinner, shopping, or social outings, providing independence and convenience.

Steele EXP Transport is distinguished by several features that highlight its commitment to excellent service, particularly in the critical area of non-emergency medical transportation:

• Exceptional Care and Compassion: Customer reviews consistently emphasize the remarkable care provided by the staff. One family member praised the "ladies that work there are amazing with the clients and making family members feel safe." Another lauded "Kathy" for being "so nice and on time" and even helping "to load/unload." A direct review from a client stated, "I was amazed with The Caring Compassion of the driver Sasha and she was driving like a responsible person she was very kind to me." This commitment to compassionate service sets them apart.
• Reliability and Punctuality: Punctuality is crucial in medical transport. Customers have noted their consistency, with one mentioning, "My mother has a 530am pickup time and they are never late and are always there with a smile. I could never ask for more with them." This reliability instills confidence in clients and their families.
• Well-Equipped and Maintained Vehicles: While not a self-drive rental, their vehicles are specifically fitted for medical transport needs (wheelchairs, stretchers) and are regularly inspected and maintained to ensure safety and comfort. A review highlighted "Clean vehicle inside and out," suggesting attention to vehicle presentation and hygiene.
• Experienced Leadership: Erica Steele is specifically mentioned by a reviewer as having "built a wonderful service," indicating strong leadership and a clear vision for customer care. The company also boasts "30+ years" of experience in the transportation service industry.
• Flexibility with Payment: The acceptance of "private pay rides" offers significant flexibility for clients.

It is important to note that one very negative review provided in the input, primarily concerning a car *purchase* from "Tweety's Automart" (a separate entity but sharing some operational characteristics or potentially related to a broader "automart" business model), discussed severe and prolonged mechanical issues with a car bought "as is." While this specific feedback does not directly pertain to Steele EXP Transport's *rental* or *medical transport* services, it's a general reminder for consumers to clarify the exact nature of services offered (rentals vs. sales vs. medical transport) and to always exercise due diligence, especially when engaging with businesses that have multiple service lines. However, the overwhelmingly positive reviews specifically for Steele EXP Transport's *transportation services* highlight the quality of their primary offerings.

For inquiries, scheduling, or any assistance regarding non-emergency medical transportation services in Chattanooga, you can reach Steele EXP Transport using the following details:

• Address: 5704 Brainerd Rd #104, Chattanooga, TN 37411, USA
• Phone: (423) 498-3015
• Mobile Phone: +1 423-498-3015

It is always recommended to contact them directly to discuss your specific transportation needs, get a quote, and schedule services, especially for specialized wheelchair or stretcher transport.

For residents of Chattanooga, Tennessee, Steele EXP Transport is not a typical car rental agency, but rather an invaluable local service providing essential non-emergency medical and general assisted transportation. Its convenient location on Brainerd Road makes it easily accessible across the city. The glowing customer reviews consistently praise the team's compassion, reliability, and punctuality, emphasizing their commitment to making clients feel safe and comfortable.

The specialized services, including wheelchair and stretcher transport, along with 24/7 availability and the presence of CPR/First Aid trained (and some CNA) drivers, underscore their dedication to high-quality care. For anyone in Chattanooga needing reliable, compassionate, and specialized transportation for medical appointments, personal outings, or assisted travel, Steele EXP Transport stands out as a highly suitable and trusted local partner, ensuring peace of mind for both clients and their families in our community.

Steele EXP Transport

5704 Brainerd Rd #104, Chattanooga, TN 37411, USA