Telekom Transportation

- 985 S Santa Fe Ave, Vista, CA 92083

For many residents in the greater San Diego County area, particularly those with limited mobility, reliable and accessible transportation is not a convenience—it is a necessity. Telekom Transportation, operating out of Vista, CA, is a company explicitly categorized as a Handicapped transportation service. This crucial designation means they specialize in non-emergency medical transportation (NEMT), catering to individuals who require assistance, such as those using wheelchairs, to attend medical appointments, therapies, or other essential destinations.

In a region as large and spread out as Southern California, services like Telekom Transportation are vital cogs in the healthcare and mobility network. They are often contracted by insurance providers, health systems, and public programs like MTS Access (as mentioned in customer reviews) to ensure seniors and people with disabilities can get to and from their appointments safely. The very nature of their service requires an unwavering commitment to vehicle safety, cleanliness, and compassionate, professional driver behavior.

However, potential users, and those scheduling on behalf of family members or clients in California, must proceed with a heightened degree of vigilance. The feedback from real customers is alarming and directly contradicts the trust expected of a service provider in this essential sector. Customer reviews highlight severe issues, including "run down retrofitted unsafe toyota suvs with no suspension," claims of "No vehicle maintenance," and vehicles that are "dirty inside." Furthermore, drivers have been described as "rude" and unprofessional, even showing up "in pajamas," with one customer reporting a "bumpy and painful" ride due to a pre-existing medical condition. These accounts, particularly the mention of an unsafe experience and filing a complaint with MTS, suggest serious inconsistencies in the quality of service delivery and vehicle condition.

Therefore, while the service type is highly needed, prospective users booking this transportation, especially through Medicare or other insurance, are strongly advised to explicitly inform their insurance or coordinating provider about these concerns and request confirmation of the specific vehicle and driver professionalism standards they can expect. The safety and comfort of the passenger, particularly a senior or a person with cancer or another mobility-limiting condition, must be the top priority.

The administrative and operational address for the company is:

• Address: 985 S Santa Fe Ave, Vista, CA 92083, USA

Crucially, because this service primarily involves door-to-door pick-up and drop-off, a patient's interaction with the physical office location will be minimal, if non-existent. However, the operational base itself is noted for having features that indicate compliance with essential mobility standards for any visitors or staff:

• Wheelchair accessible entrance: Ensuring the office premises itself can accommodate individuals with mobility devices.
• Wheelchair accessible parking lot: Providing necessary reserved parking for vehicles adapted for accessibility.

Given that NEMT services often require advance booking—with some providers requiring a 24-hour notice—prospective clients in California should confirm the company's hours of operation for scheduling and dispatching. The service area is typically focused on the greater Southern California region, primarily San Diego County, allowing for essential transport to major medical facilities throughout the region.

The specialized services offered by the company, falling under the umbrella of Handicapped transportation service, typically include:

• **Non-Emergency Medical Transportation (NEMT):** Providing pre-scheduled rides to and from medical appointments, dialysis centers, physical therapy, and other non-critical healthcare services.
• **Wheelchair Transport:** Utilizing vehicles equipped with wheelchair lifts or ramps, securement systems (tie-downs), and trained personnel to safely transport passengers while remaining in their own mobility device.
• **Door-to-Door Service:** Providing assistance from the patient's exact location (doorway or inside their home) directly to the destination and vice versa, which is a critical difference from standard curb-to-curb services.
• **Contracted Services:** Working with larger health networks, insurance companies (including Medicare/Medi-Cal), and regional transit systems (like MTS) to fulfill non-public transportation requirements for eligible members.
• **Ambulatory Assistance:** Transporting individuals who are mobile but may require a minimal level of assistance, such as a steadying hand or transport of a walker or cane.
• **Advance Reservation System:** Requiring bookings in advance (often 24 hours or more) to ensure specialized vehicles and drivers are appropriately dispatched for the required travel time and specific needs of the passenger.

Key features and structural highlights include:

• Specialized Service Category: The primary focus as a Handicapped transportation service ensures the entire operation, in principle, is designed around the safety and specialized needs of mobility-impaired passengers.
• Accessibility Compliance: The commitment to physical accessibility at its headquarters with a **Wheelchair accessible entrance** and **Wheelchair accessible parking lot** reflects the industry standard for operations serving disabled individuals.
• Critical NEMT Role: The company's involvement with major regional transport programs, evidenced by the mention of the MTS Access complaint, confirms its operational capacity to serve patients covered by government and subsidized programs.
• Local San Diego County Base: Being centrally located in Vista, CA, provides a local advantage for serving the extensive North County and greater San Diego area, ensuring relatively localized response times for pre-scheduled trips.

• Address: 985 S Santa Fe Ave, Vista, CA 92083, USA
• Phone: Note: The phone number was not explicitly provided in the initial data block, but a search result indicated (760) 575-4661 is associated with a related entity at the same address. Please search for the official contact number for Telekom Transportation directly, or use the listed address for formal communication.

Given the serious nature of the customer complaints, any communication regarding scheduling should be well-documented. If you are scheduling via a third-party like MTS, please ensure you retain the contact information for the respective organization's customer service or complaint department.

However, the decision to use this provider must be weighed heavily against the overwhelming negative customer feedback which raises serious safety and professionalism concerns. The consistent reports of unsafe vehicles, dirty interiors, rude drivers, and painful rides due to lack of vehicle maintenance suggest a systemic failure to meet the minimum standards of care required for vulnerable patients. This is particularly concerning for seniors and individuals with severe medical conditions like spine cancer, where a bumpy ride can cause significant pain.

Recommendation for California Users: If this provider is an in-network option (e.g., through MTS or a health plan), the user should first explore alternative NEMT providers in the Vista and San Diego area that have demonstrably better safety and service records. If one is required to use Telekom Transportation, it is strongly advised to document everything, insist on pre-trip vehicle checks by a reliable third party if possible, and immediately report any issues regarding driver conduct or vehicle condition directly to the booking entity (e.g., MTS Access, the insurance company, or the health clinic) and the relevant state regulatory body. The inherent need for the Wheelchair accessible service is the only compelling reason to choose this company, but the reported quality makes it a choice that demands extreme caution and proactive oversight from the patient or caregiver.

Telekom Transportation

985 S Santa Fe Ave, Vista, CA 92083, USA