Valley Transport LLC

- 3220 Riverside Dr Suite B1, Upper Arlington, OH 43221

For many Ohio residents, especially those with specific mobility needs or who require assistance getting to appointments, traditional car rental services don't always meet the full scope of their requirements. This is where specialized transportation providers like Valley Transport LLC, located at 3220 Riverside Dr Suite B1 in Upper Arlington, OH, play a crucial role. While not a typical "car rental" in the sense of self-drive vehicle hire, Valley Transport LLC offers vital pre-arranged transportation solutions, primarily focusing on non-emergency medical transport and other specialized passenger services. They aim to bridge a critical gap for individuals who need more than just a standard taxi or ride-share.

Valley Transport LLC is dedicated to providing integrated, high-quality medical and non-medical transportation services to members, facilities, and communities throughout Ohio. Their focus is on passenger assistance, safety, and reliability, with a fleet that includes vehicles capable of accommodating various needs, such as wheelchair accessibility. It's important for potential users to understand that their service model differs from traditional car rental agencies where you drive the vehicle yourself. Instead, Valley Transport provides a driver and a suitable vehicle for your specific transport requirements. While some customer experiences have highlighted challenges with punctuality and communication, the company's mission is rooted in serving a vital need for comfortable and safe transportation for those who require assisted travel.

Valley Transport LLC is located at 3220 Riverside Dr Suite B1, Upper Arlington, OH 43221, USA. This address places them within the community of Upper Arlington, a well-regarded suburb just northwest of downtown Columbus. Riverside Drive is a significant roadway that connects various parts of Upper Arlington and offers relatively easy access to other Columbus neighborhoods and major routes. While this is their listed office address, it's crucial to understand that Valley Transport LLC primarily operates as a pre-arranged transportation service, meaning you typically wouldn't visit the office to "rent a car" in the traditional sense. Instead, services are arranged over the phone or through their booking system, and vehicles pick up clients directly from their homes, medical facilities, or other specified locations.

For residents in Upper Arlington and the wider Columbus area, this local presence is beneficial as it allows for easier coordination of transport services within the region. Proximity to major medical centers and residential areas in Columbus enhances their ability to provide timely service for appointments and other scheduled trips. Accessibility for clients revolves around their ability to dispatch vehicles directly to the client's location, rather than the client having to travel to the branch. This "door-to-door" or "curb-to-curb" service model is a key aspect of their specialized transportation offering, designed for maximum convenience for those with mobility challenges.

Valley Transport LLC specializes in providing non-emergency medical and non-medical transportation services, distinguishing itself from typical self-drive car rental companies. Their services are designed to meet the needs of individuals requiring assisted travel.

• Non-Emergency Medical Transportation (NEMT): This is a core service, providing transport for individuals to and from medical appointments, therapy sessions, dialysis, doctor's visits, and other healthcare-related destinations. This service is crucial for patients who cannot use standard transportation due to medical conditions or mobility limitations.

• Wheelchair Accessible Vans: Valley Transport maintains a fleet that includes standardized wheelchair-accessible vans. These vehicles are equipped to safely transport individuals using wheelchairs, including bariatric models, ensuring comfort and security during transit. All vehicles are reported to be compliant with Americans with Disabilities Act (ADA) regulations.

• Transportation for the Disabled and Elderly: They cater specifically to the needs of disabled and elderly individuals, offering tailored assistance to ensure a safe and comfortable journey. This includes passenger assistance from trained drivers.

• School Transport: While their primary focus is NEMT, they also offer school transport services, which could be for students with special needs or general school commuting depending on specific arrangements.

• Confirmation Calls: Their customer department conducts confirmation calls to clients, providing professional reminders and verifying pickup times and addresses for upcoming trips, aiming to improve reliability.

• Passenger Assistance and Trained Drivers: Drivers are trained to provide assistance to passengers, ensuring safety and comfort from the moment of pick-up to drop-off. This includes helping passengers in and out of vehicles and securing mobility devices.

• Fleet of Standard Vehicles: In addition to specialized vans, they also operate a range of standard vehicles, including low-riding sedans and spacious SUVs, for general non-medical transport needs, catering to clients with different requirements.

Valley Transport LLC distinguishes itself with several key features and highlights, especially in the realm of specialized transportation services:

• Specialized Niche: Their primary focus on non-emergency medical and specialized transportation sets them apart from typical car rental agencies. This specialization means their services are tailored to individuals with specific mobility challenges or healthcare appointments.

• ADA Compliant and Wheelchair Accessible Vehicles: A significant highlight is their commitment to providing a fleet that includes vehicles fully compliant with the Americans with Disabilities Act (ADA). This ensures that individuals using wheelchairs, including bariatric wheelchairs, can be safely and comfortably transported.

• Trained Drivers and Passenger Assistance: Valley Transport emphasizes that their drivers are trained to provide passenger assistance. This goes beyond just driving, offering support to clients from their doorstep to their destination, which is crucial for elderly or disabled passengers.

• Safety Focus: The company states a commitment to safety, including regular pre-trip vehicle inspections by drivers and adherence to safety and mechanical operating standards. Their vehicles are also approved by the Bureau of Motor Vehicles (BMV) licensing requirements.

• Broad Service Area in Ohio: While located in Upper Arlington, Valley Transport serves a wider region across Ohio, including satellite offices in Cincinnati and Dayton, indicating a broad reach for their specialized services.

• Client-Centric Approach: They work with various clients, including Medicaid patients (Molina, Passport, ComCare, Buckeye), special needs clients, and the aged, demonstrating an understanding of diverse client requirements. Confirmation calls are also part of their client communication strategy.

• Fleet Variety for Assisted Transport: They maintain a range of vehicles from sedans to spacious SUVs, all equipped to cater to clients needing assistance, not just those in wheelchairs.

For those in Ohio seeking specialized transportation services, here is the contact information for Valley Transport LLC:

Address: 3220 Riverside Dr Suite B1, Upper Arlington, OH 43221, USA

Phone: (800) 541-6555

Mobile Phone: +1 800-541-6555

Note: While the provided phone numbers are consistent, based on public information, Valley Transport LLC's website also lists an email address (rides@valley-transport.com) and a contact form for inquiries, which might be helpful for detailed service arrangements.

For Ohio locals, particularly those in Upper Arlington and the broader Columbus area, Valley Transport LLC is highly suitable for individuals who require specialized transportation services rather than a traditional self-drive car rental. This includes elderly residents, individuals with disabilities, or anyone needing reliable transport to non-emergency medical appointments or other pre-scheduled events. Its main suitability stems from its dedicated focus on assisted transport, offering features like wheelchair-accessible vehicles and trained drivers who provide direct passenger assistance. This service fills a crucial gap for those who cannot easily use standard public transport, ride-sharing apps, or drive themselves.

While some customer reviews mention challenges with punctuality and communication, it's important for potential users to communicate their specific needs and expectations clearly during booking. For essential medical appointments, securing a reliable ride that can accommodate mobility aids is paramount, and Valley Transport aims to provide this. Their commitment to ADA compliance and driver training indicates a focus on safety and comfort for vulnerable passengers. Therefore, for Ohioans seeking a compassionate and specialized transportation partner for themselves or their loved ones, Valley Transport LLC offers a vital service that goes beyond what typical car rental agencies provide, ensuring that necessary journeys can be made safely and comfortably.

Valley Transport LLC

3220 Riverside Dr Suite B1, Upper Arlington, OH 43221, USA