Enterprise Rent-A-Car

- Brown St Ste 111, Oconomowoc, WI 53066

For individuals and families across Wisconsin, securing reliable transportation is often a key component of daily life, whether it's for local commutes, weekend getaways to one of our many beautiful lakes, or managing an unexpected vehicle repair. When it comes to car rentals, convenience and consistent service are paramount. Enterprise Rent-A-Car, a widely recognized name in the industry, offers a local branch in Oconomowoc that serves the transportation needs of the community. This article aims to provide a factual and informative overview of the Enterprise Rent-A-Car location in Oconomowoc, Wisconsin, from the perspective of local users, touching upon its accessibility, services, and key considerations drawn from customer experiences.

Enterprise Rent-A-Car is a global leader in vehicle rentals, with a vast network of branches that aim to provide convenient access to a wide range of vehicles. The Oconomowoc location plays a role in serving the local West Bend area and its surrounding communities. While Enterprise generally upholds a strong brand standard for customer service and fleet quality, individual branch experiences can vary. This particular location in Oconomowoc strives to meet customer needs for temporary transportation, whether for business, leisure, or as a replacement vehicle. It's essential for locals to understand the nuances of their operations, particularly concerning vehicle availability and fuel policies, to ensure a smooth rental process. The overarching goal for this Enterprise branch, like others, is to get customers on the road with a suitable vehicle, though the path to that goal may present certain unique considerations as highlighted by local feedback.

The Enterprise Rent-A-Car branch in Oconomowoc is located at W359 N5920 Brown St Ste 111, Oconomowoc, WI 53066, USA. This address places it within a commercial area, making it relatively accessible for residents of Oconomowoc and the surrounding Waukesha County communities. Its proximity to local businesses and residential areas means it's a convenient option for those living or working nearby who need a rental vehicle. For customers traveling by personal vehicle to pick up their rental, the location on Brown Street is generally easy to find and navigate. While not directly at an airport, its suburban setting means it caters primarily to local residents and businesses, serving as a vital resource for temporary transportation needs within the community. The presence of a gas station conveniently located "across the street" is also noted, which can be a practical detail for managing fuel levels.

Enterprise Rent-A-Car generally offers a wide array of services to cater to various customer demands, and the Oconomowoc branch typically follows these corporate standards.

• Vehicle Rentals: A diverse fleet is usually available, including economy cars for fuel efficiency, sedans for general use, SUVs for more space and varied terrain, and vans for larger groups or cargo. Availability can fluctuate based on demand.
• Flexible Rental Periods: Options for daily, weekly, and potentially long-term rentals are typically offered to accommodate different durations of need.
• Pick-up Service: Enterprise is known for offering a pick-up service from local homes or businesses within a reasonable distance, enhancing convenience for customers without immediate transportation. (It is advisable to confirm this service directly with the Oconomowoc branch.)
• Online Reservations: Customers can make reservations online through the Enterprise website or mobile app, allowing for pre-booking and selection of vehicle categories.
• Roadside Assistance: Standard with most rentals, Enterprise provides roadside assistance in case of mechanical issues or emergencies during the rental period.
• Damage Waiver & Protection Options: Various optional protection products, such as Damage Waiver (DW) and Supplemental Liability Protection (SLP), are typically available for purchase to reduce financial responsibility in case of damage or accident.

The Enterprise Rent-A-Car location in Oconomowoc has elicited a mix of feedback, highlighting both areas of strength and areas where improvements are desired by local customers.

• Friendly Staff: Despite some operational challenges, several customers consistently note that the "staff is mostly friendly," with specific praise for representatives like Kayla, the assistant branch rental manager, who was described as "so kind and accommodating and sweet." This personal touch can significantly improve the customer experience, especially in challenging situations.
• Accommodating Customer Needs: In specific instances, the staff has shown a strong willingness to accommodate individual customer needs, such as modifying insurance coverage for an additional driver to ensure a pregnant customer's comfort. This demonstrates an effort to go "above and beyond" to help.
• Vehicle Cleanliness and Quality: While not explicitly mentioned for this specific location in the provided reviews, Enterprise generally aims to provide clean and well-maintained vehicles, aligning with the "perfect car" and "great on gas mileage" comments sometimes seen at other Enterprise locations, although one review alluded to dirty vehicles at other Enterprise branches.
• Inconsistent Vehicle Availability: A recurring concern from one frequent traveler is that reserved vehicles are "not available upon arrival" on "several occasions," leading to frustration and varying explanations. This suggests an issue with inventory management or allocation at this specific branch.
• Fuel Policy Challenges: The practice of giving out cars with "less than a full tank of gas—usually around a quarter tank" is a significant pain point for customers, making it difficult to return the car at the same level without inconvenience, and sometimes leading to "charged for a full tank" even when attempting to match the initial level. The presence of a gas station across the street, while convenient for refueling, exacerbates the feeling that this is a deliberate "business tactic" rather than an oversight.
• Management and Consistency Issues: Feedback suggests this location "does not appear to be managed with the same consistency or customer care as other franchise locations," leading to a recommendation to "closely monitor your charges and be ready for inconsistencies." This indicates potential for variability in service delivery.

To contact Enterprise Rent-A-Car in Oconomowoc, Wisconsin, please use the following information:

Address: W359 N5920 Brown St Ste 111, Oconomowoc, WI 53066, USA

Phone: (262) 567-9900

Mobile Phone: +1 262-567-9900

For locals in Oconomowoc and the surrounding Wisconsin communities, Enterprise Rent-A-Car presents a convenient option for temporary vehicle needs. Its local presence in Oconomowoc makes it easily accessible for residents seeking a car for various purposes, from day-to-day use to longer trips. While the location benefits from being part of a large, well-known brand like Enterprise, local user feedback highlights important considerations. The branch excels in providing friendly and accommodating staff, such as Kayla, who go the extra mile to resolve individual customer challenges. However, potential inconsistencies in vehicle availability and specific fuel policies, such as cars being rented out with less than a full tank, are aspects that local users should be aware of and prepared to manage. Despite these points, for those in the Oconomowoc area, Enterprise Rent-A-Car remains a viable option, particularly when personalized assistance is required to navigate complex rental situations. It's recommended that customers communicate their needs clearly and review their rental agreements and charges carefully to ensure a satisfactory experience, leveraging the positive aspects of their local customer service while being mindful of potential operational variances.

Enterprise Rent-A-Car

Brown St Ste 111, Oconomowoc, WI 53066, USA