Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across Illinois, particularly in the bustling Fox River Valley and McHenry County, reliable transportation is often key to daily life and travel plans. Whether you're facing an unexpected car repair, planning a family vacation, or need an extra vehicle for business, having a convenient and well-stocked car rental option nearby makes all the difference. In Algonquin, Enterprise Rent-A-Car at 2387 S Randall Rd stands as a prominent local provider, aiming to meet these diverse mobility needs.
This article will delve into what you can expect from the Enterprise Rent-A-Car branch in Algonquin, IL. We'll explore its location and accessibility for local users, the comprehensive range of services and vehicle types it offers, and key features that highlight its suitability for the transportation demands of Illinois residents. While some customer experiences may present challenges, we aim to provide a balanced and informative overview, helping you make an informed decision for your next rental, whether you're exploring the scenic Fox River Trail, visiting local shops along Randall Road, or embarking on a longer journey across our beautiful state.
Enterprise Rent-A-Car in Algonquin is strategically situated at 2387 S Randall Rd, Algonquin, IL 60102, USA. Randall Road is a major commercial artery stretching through the Fox Valley area, making this location highly accessible for residents of Algonquin, as well as neighboring communities like Lake in the Hills, Crystal Lake, Carpentersville, and Huntley.
Its position on S Randall Road ensures straightforward access from various directions, whether you're coming from residential areas or other business districts in the region. The road is well-known and easy to navigate, minimizing the hassle of finding the office. For those needing a rental car due to a personal vehicle being out of commission, or for pre-planned travel, the ease of reaching this Enterprise branch can save valuable time. While the listing notes "Pick-Up Service Unavailable" on their website, the central location on a main thoroughfare still offers significant convenience for local customers driving to the branch. This accessibility helps ensure that Algonquin residents have a readily available option for their temporary transportation needs.
Enterprise Rent-A-Car is globally recognized for its wide array of rental services, and the Algonquin branch typically offers a comprehensive selection to meet diverse customer demands. These services generally include:
- Extensive Vehicle Fleet: A broad range of vehicles from fuel-efficient economy and compact cars, ideal for daily commutes, to mid-size and full-size sedans, SUVs of various sizes (including compact, standard, and full-size options like the Chevrolet Equinox or Volkswagen Atlas), minivans for larger groups, and even luxury cars and pickup trucks (e.g., Toyota Tacoma). This diversity ensures a vehicle is available for almost any purpose.
- Flexible Rental Periods: Customers can typically choose from daily, weekly, or monthly rental options, providing solutions for short-term needs (like a weekend trip) or longer-term requirements (such as temporary vehicle replacement after an accident).
- Online Reservations: The convenience of booking a vehicle online allows customers to easily compare models and rates, and secure their reservation in advance, often with options for free cancellation on many rentals.
- One-Way Rentals: For those needing to pick up a car in Algonquin and drop it off at a different Enterprise location, either within Illinois, across the United States, or in Canada (some vehicle class restrictions apply, and travel to Mexico is generally not permitted).
- Optional Protection Products: Various coverage options like Damage Waiver (DW) and Extended Protection (EP) are typically offered at the time of rental to reduce the renter's financial responsibility for damage or loss to the rental vehicle.
- Fueling Options: Customers are usually provided with choices regarding fuel, including prepaying for a full tank, having Enterprise refuel the car upon return, or refilling it themselves before dropping off.
- Additional Driver Policies: Options to add authorized drivers, with specific rules for spouses/domestic partners (often no extra charge) and other additional drivers (a daily fee may apply).
- After Hours Return: For added convenience, customers can often return vehicles after business hours by parking in designated spaces, locking the vehicle, and placing keys in a drop box. Customers remain responsible for the vehicle until it's inspected the next business day.
The Enterprise Rent-A-Car branch in Algonquin offers several features and highlights that are particularly relevant to Illinois locals seeking reliable transportation:
- Diverse Fleet for Local and Regional Travel: The wide selection of vehicles caters to various local needs, from an economical car for running errands on Randall Road to an SUV for a family outing to the Chain O'Lakes or a minivan for a trip to Chicago or other parts of Illinois.
- Convenient Location on Randall Road: Being on a major commercial corridor makes the branch easily accessible for residents across Algonquin and neighboring communities in McHenry and Kane Counties, reducing travel time to pick up or drop off a vehicle.
- Online Booking & App Experience: The ability to reserve through the Enterprise app or website provides a streamlined process for many users, as noted in positive reviews, indicating efficiency in booking and pick-up.
- Customer Service (Mixed Reviews): While some customers have reported challenges with specific types of vehicles not being available as reserved, or issues with communication from certain staff members, other reviews highlight positive experiences with staff being "nice and courteous," and the overall process going "without a hitch." This suggests that while consistency can be a challenge, positive experiences are certainly possible.
- Managerial Intervention: In instances where issues arise, the involvement of the manager, as described in one review, indicates a willingness to address customer concerns, even if the resolution isn't always fully satisfying. This highlights an opportunity for the branch to continually improve its service consistency.
- Established Brand Network: As part of the vast Enterprise network, customers benefit from the brand's extensive experience and the possibility of one-way rentals to other Enterprise locations across the country, enhancing travel flexibility.
For inquiries, reservations, or to speak with a representative at Enterprise Rent-A-Car in Algonquin, IL, you can use the following contact details:
Address: 2387 S Randall Rd, Algonquin, IL 60102, USA
Phone: (847) 426-2043
Mobile Phone: +1 847-426-2043
It is always recommended to call the branch directly to confirm vehicle availability, especially for specific types, and to discuss any particular requirements you may have. Given some customer feedback regarding vehicle availability and communication, proactive communication with the branch before your arrival can help ensure a smoother rental experience. Current operating hours are typically Monday-Friday 7:30 AM - 6:00 PM, and Saturday 9:00 AM - 12:00 PM (closed Sunday), but always verify.
For residents of Algonquin and the surrounding communities in McHenry County, Enterprise Rent-A-Car at 2387 S Randall Rd offers a convenient and accessible option for their car rental needs. Its strategic location on a major commercial thoroughfare makes it easy to reach, simplifying the logistics of picking up and dropping off a rental vehicle for busy individuals and families.
While some customer experiences highlight areas for improvement, particularly concerning vehicle availability for specific reservations and internal communication, the branch also receives positive feedback for its courteous staff and smooth rental processes via the app. The sheer breadth of vehicle types available, from economy cars for everyday tasks to spacious SUVs and minivans for family adventures, ensures that local users can find a suitable vehicle for virtually any purpose.
Whether you're dealing with a car in the shop, planning a much-anticipated vacation, or require additional transportation for business, Enterprise in Algonquin provides a vital service. By leveraging their extensive fleet and commitment to addressing customer concerns, this local branch serves as a practical resource for maintaining mobility and flexibility within our Illinois community. We encourage prospective renters to communicate clearly about their needs and confirm details prior to pickup to help ensure a positive experience.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
2387 S Randall Rd, Algonquin, IL 60102, USA
Enterprise Rent-A-Car Reviews
pick upcallinsuranceteamdrivemanagergasminivantowemployees
★ 5★ 4★ 3★ 2★ 1We go online to reserve a rental but twice now they have messed up. The first time they just did not have any luxury class that we reserved so we had to cancel our plans and reschedule. The second time we called over 24 hours before the reservation day (as instructed) to make sure they had the car we were wanting to rent. Spoke to LUKE who kept saying he didn’t know anything about cars (then why do you work in car rental?) but said two of the model requested would be in and he would make a note that we wanted one. Called again the morning of the reservation to double check and spoke to SAM who said there was no note but he would make sure the car was ready for us for pickup later that day. Came in to pick up the car and it wasn’t there. Manager made a big show about being angry at his employees and offered a $40 discount on our rental and we agreed. The SUV did not have a full tank of gas and it smelled horrible like human grease and cheap cologne I was gagging so we had to stop and buy air fresheners. We returned the vehicle the next day and we were billed full price. Reminded the manager that he said it would be discounted so he applied half the discount promised. Go anywhere but here because all the boys that work here won’t keep their words and honestly if you can’t keep your word you shouldn’t be in business.
Jul 11, 2025 · Diana SI rented a car using the enterprise app and everything went pretty smoothly. The staff were nice and courteous. I did not wait long for pick up. The whole process went without a hitch.I guess I was a little worried when returning the car at night because the back lot was full but it it did not seem to be too much of an issue where I parked the car.
Jun 24, 2025 · Joshua QueMy experience with Enterprise has consistently been outstanding over the years. The booking process was streamlined and efficient, the vehicle was impeccably clean and meticulously maintained, and the staff demonstrated a commendable level of friendliness and assistance. Although I encountered an overbooking situation at the Algonquin branch, Cam and the team went above and beyond to ensure I was accommodated by arranging a vehicle from the nearby Elgin branch. The commitment of the team to providing an exceptional customer experience is a significant reason for my loyalty to Enterprise over the years. Thank you for your continued service.
May 29, 2025 · Philip Que D.C.These people are wonderful. I needed a car to pick me up from a repair shop. They were there quickly and were so nice on the ride to sign the paper work for the rental. They answered all my questions and did it like they were my friend not just an employee. I am a retired customer service manager of 30 years and they were the best. After the car was picked up they called to see if everything was OK and and the rental was closed.
Jun 14, 2025 · Doreen dannerWe rented a car last Thursday! Drove home put it in our garage . When we went to leave on Friday morning at six we discovered all the engine oil on our garage floor! We called customer service at 7am, that's when they open and arranged to have the car towed and waited till 8 am to get a different rental. All the oil is still in our garage floor. They told me that they would get someone to come out and clean it! Now it's Wednesday almost a week later and the oil is still on the floor. I have called 3-4 times a day! The store manager said he was not going to do anything and I asked for the area manager's phone number and was given the customer service number! Now it's time to get an attorney!
May 14, 2025 · Rania Tsoukalas
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