Hertz Car Rental - Scottsdale - North Scottsdale Road

- 1125 N Scottsdale Rd, Scottsdale, AZ 85257

For those of us who call Arizona home, navigating our vast and vibrant state often means relying on a personal vehicle. Whether it's for daily commutes across the Phoenix metropolitan area, embarking on a family road trip to the Grand Canyon, or simply needing temporary transportation while your own car is in the shop, a dependable car rental service is a crucial resource. This guide will delve into Hertz Car Rental on North Scottsdale Road, a well-known establishment providing vehicle solutions for Arizona locals and visitors alike.

Arizona's unique landscape, from its sprawling urban centers to its breathtaking natural wonders, truly necessitates the freedom that personal transportation provides. While public transport options are expanding in some areas, they often don't offer the flexibility or reach required for fully experiencing all that our diverse state has to offer. Having access to a reputable car rental agency like Hertz allows Arizonans to maintain their mobility, pursue recreational activities, and manage unforeseen transportation needs with ease. This location in Scottsdale serves as a key point for many seeking reliable wheels in the East Valley.

The Hertz Car Rental branch on North Scottsdale Road is strategically located to serve a wide array of customers in Scottsdale and the surrounding Phoenix metropolitan area. You can find them at:

1125 N Scottsdale Rd, Scottsdale, AZ 85257, USA

This address places the Hertz branch on a major thoroughfare, North Scottsdale Road, which is easily accessible from various parts of Scottsdale, Tempe, and even parts of Phoenix. Its proximity to Loop 101 (Pima Freeway) ensures that customers can quickly get on the freeway system, facilitating travel to other parts of the Valley or out to Arizona's many attractions. Being a neighborhood location, it offers an alternative to the often-busier airport rental counters, which can be a significant convenience for local residents. For those living or working in downtown Scottsdale, Old Town, or the burgeoning business districts along Scottsdale Road, this branch provides a convenient and straightforward option for vehicle pick-up and drop-off, making it a practical choice for day-to-day needs or planned excursions.

Hertz, as one of the world's largest and most recognized car rental companies, offers a comprehensive range of services designed to meet diverse customer demands. At their North Scottsdale Road location, you can typically expect:

• Diverse Vehicle Fleet: A wide selection of vehicles, from fuel-efficient economy and compact cars (like the Ford Focus or Chevrolet Malibu), to spacious standard and full-size sedans, SUVs (such as the Nissan Rogue or GMC Yukon, including large SUV options), and sometimes specialty vehicles. This variety allows customers to choose a car that perfectly suits their travel needs, whether for a solo trip, family vacation, or business travel.
• Short-Term and Long-Term Rentals: Catering to various rental durations, including daily, weekly, and monthly rentals, providing flexibility for both quick errands and extended needs.
• Insurance Replacement Rentals: Assisting customers whose personal vehicles are undergoing repairs after an accident, ensuring they have continuous mobility.
• Optional Add-ons: Such as GPS navigation systems, child safety seats, and various protection plans (like Loss Damage Waiver and Liability Insurance Supplement) to enhance your rental experience and provide peace of mind.
• Hertz Gold Plus Rewards Program: A loyalty program offering benefits like expedited service, bypassing the counter, and earning points for free rental days and upgrades, which is particularly beneficial for frequent renters.
• Business Solutions: Providing corporate and business rental programs for companies needing consistent vehicle access for their employees.

Hertz Car Rental, including this Scottsdale branch, offers several features that appeal to customers, though it's important to consider both positive and negative feedback:

• Brand Recognition and Network: As a global leader, Hertz provides the assurance of a large, established network with standardized procedures and a generally reliable fleet.
• Vehicle Variety: The ability to select from a broad range of car types means customers can often find a vehicle that fits their specific needs for space, fuel efficiency, or comfort.
• Loyalty Program: The Hertz Gold Plus Rewards program offers perks that can significantly improve the rental experience for frequent users, such as faster pickups and more streamlined processes.

However, customer experiences can vary significantly, as highlighted by provided reviews:

• Exceptional Individual Service (Car Buying Focus): One review specifically praised "Tremaine" at the "Scottsdale location" for a "professional car buying experience," noting him as "professional, knowledgeable, and down to earth," and not "pushy." While this review seems to refer to Hertz Car Sales (a separate division, though often co-located or related), it highlights the potential for positive customer interactions with individual staff members.
• Significant Customer Service Issues (Rental Focus): A contrasting review describes a "worst rental experience ever." Key issues included:
  • Booking Problems: Card charged multiple times without reservation confirmation, requiring the customer to contact customer support repeatedly and download an app, ultimately paying $150 more.
  • Lack of Communication and Vehicle Availability: The customer was not informed that the reserved XL SUV was recalled until pick-up, receiving an unhelpful response from the "branch manager" about being "busy."
  • Refusal to Refund Price Difference: Despite being given a smaller, cheaper vehicle, the manager allegedly refused to refund the price difference, offering only a smaller voucher for future use.
  • Unresponsive Customer Support: Multiple emails to customer support went unanswered for days, and the vehicle return process was lengthy.

These contrasting experiences highlight that while some interactions can be positive, significant issues can arise, particularly concerning booking accuracy, vehicle availability, pricing adjustments, and responsiveness from customer support. For potential renters, it is paramount to confirm reservations, vehicle types, and all pricing details (especially regarding potential changes or early returns) in writing, and to document any discrepancies immediately.

For reservations, inquiries about vehicle availability, or to discuss specific rental needs with Hertz Car Rental on North Scottsdale Road, you can reach them using the following contact details:

Address: 1125 N Scottsdale Rd, Scottsdale, AZ 85257, USA

Phone: (480) 949-2420

Mobile Phone: +1 480-949-2420

It is always advisable to call ahead, particularly to confirm vehicle type availability and to clarify any details of your reservation, especially if you have specific requirements or concerns.

For Arizona locals, Hertz Car Rental on North Scottsdale Road presents a convenient option for their transportation needs due to its established brand name and accessible location in the East Valley. The range of vehicles available means that whether you need a compact car for city driving, an SUV for a family trip to the Sedona red rocks, or a sedan for business travel, Hertz generally has a suitable option. The Gold Plus Rewards program also offers benefits for frequent renters, making it a more streamlined experience over time.

However, based on diverse customer feedback, it is critical for locals to exercise due diligence. While there are instances of professional and positive interactions, other experiences highlight potential challenges with booking accuracy, vehicle availability communication, and resolution of pricing discrepancies. Therefore, while Hertz in Scottsdale offers the convenience of a major rental provider, local renters should confirm all details thoroughly, especially for critical requirements like specific vehicle types, and be prepared to address any issues proactively. For those who prioritize a wide selection of vehicles and a recognized brand, this Hertz location remains a choice for getting around our expansive Arizona landscape, with the understanding that clear communication and verification are key to a smooth rental experience.

Hertz Car Rental - Scottsdale - North Scottsdale Road

1125 N Scottsdale Rd, Scottsdale, AZ 85257, USA